Sales Customer Service
Resume:
Robert Holley
San Diego California 92116
***.********@*****.***
February 2009-Present-Goodwill Industries-San Diego, CA - Lead Sales Associate
Demonstrate a high level of energetic responsiveness to every customer, on the phone or in the store.
Listen closely to each customer's needs, document and determine the best possible response and solution. Communicate accurately with customer service manager and supervisors to establish time commitments that meet company standards and exceed customer requirements.
Use company documents to communicate clearly with customers and co-workers in ensuring exceptional customer care. Supervised employees on the floor and created team work schedules.
Follow proper company procedures and explained all warranties and options to all customers, thank them and display appreciation for their business. Step up to duties as assigned.
July 2007-August 2008-Uptown Publication-Classified Sales Director
Directs all retail, classified, non-daily, online, marketing, and other advertising-related initiatives. Analyzes marketplace and competitors to determine most effective and profitable pricing and sales strategies to effectively retain/grow the multi-media position as market share leader. Trains, motivates, recruits and develops energetic, creative and committed sales managers/staff. Establishes goals and incentive programs and promotions for managers and sales executives. Works with key advertisers to develop successful relationships, makes sales calls, and gets involved in community and client events to further build customer relationships and market growth. Possesses keen financial skills to prepare and implement the department’s operating budget, including projections and related narratives. Analyzes department reports, staff performance, and structure, and makes necessary adjustments to ensure financial goals are exceeded. Maintains clear and open communication with all peers and employees to maximize morale and performance. Works with the operating committee throughout the year to develop and support multi-platform, new media and marketing strategies and initiatives.
June 1997-June 2007-Hartford Insurance-Licensed Insurance Sales and Human Resources
Excellent communication and listening skills with a positive attitude plus the ability to explain complex information in a simple and concise manner. A detail-oriented professional with excellent time-management, organization and computer skill. Self-motivated and self-disciplined with ability to work effectively with little or no supervision. Outgoing personality with expertise at developing relationships (i.e., “People Person") with a strong positive can-do attitude. Integrity Represent a company you can believe in, be proud of and find a career home with.
Education:
Business Management, Meramec College, Kirkwood MO.
References Available On Request
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