Service Engineer
Resume:
John Kabaservice
Irvington NY 10533
***********@****.***
Summary Statement
Award winning years in the high tech Diagnostic service business with a burning desire to seek product improvement and reduce cost working on large scale computer driven electro-mechanical installations.
Employment History
Product Support Engineer - Siemens Healthcare Diagnostics 2000-2010
Siemens Automation, world’s largest selling/placement automation solution, provided a System for sample tube processing ,routing and middleware for centrifugation, decapping, hematology, chemistry, immunology and coagulation as well as sample storage and retrieval. Product was OEM and internally designed to Siemens specifications.
• Provided 3rd level support on site and remotely using live diagnostic tools such as PcAnywhere, SQL Server, Wonderware, Windows XP and ADVIA application logs. Traveled extensively in North America, Europe and Asia.
• Developed tools to troubleshoot network TCP/IP problems with both Domain and Workgroup architecture using Windows Server 2003.
• Utilized and maintained escalated events through Service Center, Development Tracking and Team Center software.
• Mentored and trained domestic and international service specialist engineers, customers and training specialists in operation, installation and troubleshooting of system issues electrical, mechanical, robotic and software upgrades.
• Improved system reliability working with mechanical, electrical and software engineering teams to reduce service costs by $10 M / year.
• Created service documentation for installation, retrofits, software upgrades service plans
• Participated in cross-functional groups, including marketing and engineering, to develop new interfaces and software design, risk analysis and deployment plans.
• Implemented and designed plans for clinical trials and initial product release.
• Coordinated MDR and FDA reporting groups.
• Received 5 service awards during the project.
Bayer Healthcare Diagnostics 1989- 2000
Tarrytown NY
Project Engineer / Manager – Chemistry, Urinalysis and Immunology product lines.
• Trained in Japan with OEM instrument provider, Toshiba, for high speed chemistry analysis used in commercial laboratories and centralized Hospital laboratories.
• Managed 2nd level phone support and field specialists for DAX chemistry system.
• Worked with customers and engineers and R/D to track and resolve chemistry method issues through event management systems.
• Generated service statistics for field and phone support groups to focus reliability improvements on chemistry system valves and ISEs which saved $20 M over 3 years. Maintained Call to closure rate >48 hours.
• Drove service improvements for Atlas urinalysis system reducing service interventions from 8 to 3 visits per year saving $600 K per year USA.
• Developed and presented Operation Improvement Quality Control programs for large Customer and service groups internationally.
• Contributed service SOPs for ISO 9001 certification.
EDUCATION
SUNY at Morrisville Ag and Tech
Morrisville NY
Graduated with Honors Associate Degree
SKILLS
Focus
Software Skill Comments
Sql server , Access Scripting and table analysis
Windows- NT, XP ,Vista 7, Windows server 2003, Setup, troubleshooting , Domain and workgroup assignments, Support worldwide migration and documentation from NT to XP
Visual Logic controller, Wonderware, Automation software Maintenance and troubleshooting
Outlook, Lotus Notes, Live Meeting, Office Communicator, Office, Project, Visio.
Business Communication, Use, setup and troubleshooting. Migration from Lotus to Outlook
Symantic Ghost Local Backup
Symantic PcAnywhere Remote troubleshooting
Documentation Microsoft Word Customer and engineering documentation
Troubleshooting Software, Hardware, Validation, Network Workgroup and Domain For customers and developers
Soft skills Train the trainers on complex network based systems, Data analysis and trending.
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