Sales Customer Service

Seeking a competitive Management position in a managerial related field, within an established organization where my leadership, skills, professionalism and experience will be utilized. Contribute and exceed to the organizations standards and performance.

Qualifications:

Computer skills: Microsoft Office, Word, PowerPoint, Excel

Accounting skills: Staff, Inventory, and Monthly Budgeting.

Excellent interpersonal and communications skills

Public Speaking and meeting facilitation

Passion for service is second to none

Train and manage staff

Education:

Brooke Point H.S, Stafford VA, 2001-2005 (Honors) Graduated Advanced Academic Diploma

Liberty University Lynchburg, VA 2005-2006 General Studies

University at Virginia Wise, Wise, Virginia 2006-2007 General Studies

Hillsborough Community College, 2007 Tampa, FL Architectural Design

Professional Experience:

Model Productions, Independent Contractor/Event Coordinator/Director/Accountant/Manager Call Center Employees) Florida, Arizona 6/ 2008 -Present

• Demonstrate functionality to users where each application tool is located on the portal.

• Top Sales Director exceeding quarterly expectations exceeding company’s expectations.

• Provide training to call center employees focusing on leads for potential clients.

• Over 80 percent of positive feedback from clients.

• Event coordinator working directly with Mall Managers to set-up stages, contestants leads, photos and appointments.

• Interview and hire new interns at each mall event.

• Manage the set-up and tear down of $100,000 worth of stage equipment to include televisions, sound board and recording equipment at all times at mall locations.

• Facilitate communications between President of Model Productions and Mall Marketing Managers for contract signing at each event (over 30 events).

• Manage 300-500 contestants providing all services, handle all customer problems, scheduling and payments to the corporate office.

• Responsible for receiving, holding and depositing company cash and running credit terminal.

• Inventory management to keep items such as paper stock, advertisement flyers, advertisement paperwork, setup equipment, etc….

• Provide and reporting company metrics to company leaders with weekly reports of sales, progress and goals.

• Manage marketing lead collection, stands to generate the most leads used to produce each event installing and daily maintenance of stands.

• Recognized performance and set the standards grossing an average of $8k-10k weekly for company.

T-Mobile Sales Manager, Tampa, Fl 8/2007-6/2008

• Manage a Call Center Telemarketing office to generate appointments and new sales opportunities.

• Exceed monthly sales, renewal, and churn target goals by 50%.

• Welcome customers to T-Mobile and review service agreement, answer questions regarding service, and probe for additional business.

• Sustain monthly call goals as program determines.

• Complete customer account maintenance resulting from account reviews.

• Provide account analysis by determining and offering renewal incentives.

• Monitor and resolve issues submitted to Business center e-mail box.

• Partner with Business Care to assist in resolving service escalations for renewal account base.

• Assigned special projects as determined by management

• Responsible for identifying the needs of a client company and its customers to create both short and long term goals for the company that maximize its revenue and presence within its industry.

• Help customers connect with the people who matter most in their busy lives through the ability to listen carefully and actively communicate service charges.

Hildrup Moving Company, Stafford, VA 5/2005-7/2006

• Provide quotes to potential customers, carefully wrapping, preparing contracts, invoices and documents regarding liability limitations and, if applicable, interstate transport regulations.

• Ensure customer's belongings are safely transported from one location to another.

• Provide customer service and account coordination to customers..

• Provide excellent communication, interpersonal, and partnering skills to customers.

• Proven problem-solving, analytical and decision making skills enhancing and exceeding production quarterly.

• Ability to work in a fast paced, multi-tasked, electronic environment providing revenue to the company.

• Positive and professional image to customers representing the company’s policy and guidelines for excellent service.

• Experience in household goods, relocation and transportation industry.

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