Customer Service Sales

RESUME OF BEATE CROWDER

(pronounced Bee-ah-ta)

ADDRESS: *** ***** ****** ******

Waterloo, Illinois 62298

TELEPHONE NO: 618-***-****

SUMMARY & GOALS

As the recession began a couple of years ago, the positions I undertook since then were of diminished responsibility to that which I was used to, so I would like to focus on my achievements and not the lack of them.

Being mostly in one-girl offices after I arrived, I utilized my exceptional customer service skills to handle any situation - good or bad. Running the” whole show “ in two of my longer term positions was a personal achievement that I am very proud of, especially setting many projects up from scratch that helped enormously with day-to-day operations. And in my corporate role, very proud to have kept the lives of four senior executives totally organized and nationally being the “go-to” person for anything. My best achievement there was bringing the Sales and Staffing Managers from over 20 offices around the country together in St. Louis for a four day “kick-off” meeting, including all flights, accommodations, menus, everything involved in this massive meeting.

I bring with me a good deal of experience, corporations and really small businesses where I was the super organizer, the doer and the “ready to do anything to help” kind of person. I understand people very well, I learn fast and love being on top of it all whilst still being approachable, funny and reliable. I currently volunteer at the library entering obituaries in the genealogy database and then creating Excel spreadsheets to finally have a printable index for each year. I also enjoy just sitting there reading and catching up with my computer work. I am excellent with Word, very good with excel, really great with Quickbooks and am more than competent with Outlook and internet work.

I still yearn to learn and grow with this sponge that is my brain and I know I have plenty of potential in me so that I am again outstanding in whatever I put my mind to with an eye for detail, a love of paperwork and a need to have everything in its place and easy to find. My simple goal is to be of value to the right employer and to be valued as the best for the job.

WORK EXPERIENCE

October 2010 to April 2011: Food Team wanted me back and offered me a full time position after some months of part time work. The duties included:

• Proof reading and writing some of the information for the new national websites

• Making amendments and proof reading the new operations manual

• In charge of all employee garnishments nationally

• Answering the main switchboard

• Check through the company spam filter daily

• Maintaining the monthly Newsletter

• Maintaining all supplies

• Assisting with getting out invoices to clients

• Generally doing all things that help everyone’s life run smoothly

PART TIME POSITIONS HELD DURING THE RECESSION

May 2010 to October 2010: I am back at Food Team, Inc. part-time, not in my previous capacity, but this time:

• Entering employee garnishments/levies using an in-house payroll program called Temps Plus, as they are a national temp agency for hospitality workers.

• Checking all stock levels of stationery and kitchen needs and ordering appropriately,

• Resurrecting the monthly Newsletter and some marketing work.

August 2009 to December 2009: This was a temporary assignment in the network security department of Smurfit-Stone Headquarters:

• Using the SAP program, which checks for conflicts of interest in assigning work roles to employees

• I also did extensive electronic filing

• Spreadsheet work

• Some work in the PeopleSoft program and other in-house computer programs.

March 2009 to October 2010: Since this first lay-off, I have always continued:

• Doing the books at Gallagher’s Restaurant using QuickBooks

• Bookkeeping for Mr. Gallagher’s other companies

• All the fancy paperwork involved with private functions for Mrs. Gallagher.

• During this laid off time, I also started my own little business making and selling beef jerky pet treats at various locations in my area.

FULL TIME POSITIONS HELD PRIOR TO THE RECESSION

April 2008 to March 2009: Executive Assistant within a company called Food Team, which is a nationally operated temporary employment agency for the hospitality industry. It has many locations plus franchises. It also incorporates another company called Resources in Food, which actually finds the employers who need our services and the employees to fill the positions in restaurant management.

• I organized the lives of the CEO, the President, the Vice President of Staffing Operations and the National Director of Operations.

• Online travel bookings

• Organizing meetings and training sessions

• Monitoring national financial figures for reports

• Ordered drug test kits and uniform requirements

• Monitored the corporate credit cards

• In charge of a junior who assisted me with massive marketing mail-outs.

• I totally organized a national sales meeting in January brining all Sales Managers in to the Marriott at Union Station for three days with catering and meeting requirements

• Online monitoring of ads on websites, and creating ads on our own website

• Company monthly newsletter

• Minute secretary of all conference sales calls

• Entered garnishments and verified employment

• Billing of permanent placements and monitoring commission payments on these

• Played receptionist on a weekly roster

• Did some payroll

• Became the central contact for this nationally based company for anything

• Undertook a massive national mailing marketing campaign which involved much spreadsheet usage, mail-merging and just getting it all together for the mailman.

February 2005 to March 2008: Office Manager at Gallagher’s, an upscale, family-owned and operated restaurant in Waterloo built in a totally renovated circa 1870’s three story building. In this capacity I:

• Did all the telephone answering

• Assisted one of the owners with organizing private functions and special events, which included specially printed, framed menus and personalized individual menus for each person, plus occasionally hostessing in the restaurant; extensive computer work with employee scheduling, printing menus

• In-house and external advertising

• All bookkeeping/bill paying and filing

• Monitoring of liquor prices and sales taxes due

• Preparing payroll for telephoning through to payroll company

• Maintaining employee files

• Ordering some goods as required

• Liaising with kitchen in various capacities

• Made sure website was up-to-date and changing our entertainment schedule monthly

• Maintaining email database and sending out monthly updates

• Worked closely with the General Manager in all day-to-day activities and back-up in any capacity required.

• I also maintained computer bookkeeping records for the owner’s other company plus filing.

January 2000 to February 2005: Office Manager at Les Brandt Backgrounds. In this position I managed the total day-to-day runnings of a small firm that paints backgrounds for sale to photographers. My work includes preparing muslin for orders, keeping up stocks, liaising with suppliers and employees, co-ordinating work so orders go out in a timely fashion, shipping of orders, stocking of paints required, quality control, monitoring all computer database work and web page upkeep, plus all telephone orders and customer service.

March 1999 to December 1999: Personal Assistant to Jeanette C. Branson of Branson Realty, Inc. During this time I have learned the Multiple Listing Service computer software, plus generally organized all the day-to-day running of this real estate office, together with accounts, advertising and utilizing the Quicken accounting software. I also successfully completed my Illinois Real Estate License examination.

I ARRIVED IN THE UNITES STATES FROM AUSTRALIA IN

JULY OF 1998 & AFTER RECEIVING MY

PERMANENT RESIDENT STATUS, I EMBARKED ON THE ABOVE!

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