Office Management

***** *********** ** 281-***-**** or 713-***-****

Houston, Texas 77082 *************@***.***

Office Administrative Management, Account Receivables, Consumer Services Management

SUMMARY

Self -directed administrative professional with extensive experience in the insurance administrative management field, typing & filing, handling phones and customer service skills, appointment setting, a leader in servicing. Strong customer service and problem service skills. Skilled at analyzing billing reports, researching reports, scanning, copying and meeting monthly goals for monthly audit, detailed oriented, reliable, and open for learning.

Computer Knowledge: Microsoft Office, Word, Excel, Lotus, Outlook, Yardi Voyager, Medisoft

CAREER EXPERIENCE

American Reliable Insurance/Assurant Specialty Property Omaha, NE 08/05-08/09

• Processed close to 70,000 in lockboxes daily and entered checks into mainframe payment management system. Typed policies, archive filing, modifying policy information & computer data entry, processed bills, process mail. Explained and helped clients identify their loss exposures to help make coverage decisions. Assisted with the training of temp employees, data entry, & archiving of files. Developed a process that ultimately helped in saving the company money, by posting of checks in accounting. Monitored system that received 150 calls daily.

• Facilitated training for policyholders to risk management.

State of Nebraska Administrative Services – SOS Temporaries Omaha, NE Deaf & Hard of Hearing 02/05-5/05

• Data Entry, worked closely with the director prepared annual manuals

• Typing, Filing, Handled 150 phone calls daily. Sold relay phone for deaf

• Scheduled appointments for social workers

• Set-up and prepared office meetings by video with outside networks

Omaha Housing Authority – Remedy Temporaries Omaha, NE

Leasing Assistant 11/04-2/05

• Determined eligibility for Property Residency

• Maintained office management to scheduled repairs, dispatched maintenance

• Entered information into Yardi Voyager

• Conflict resolutions when dealing with difficult customer

Denver, CO

Dish Network - Echostar Communications 03/04-6/04

• Marketed various cable packages to consumers. Trained consumers to use cable boxes

• Scheduled cable box setups & prepared sale reports

• Posted totals onto excel spreadsheet

EDUCATION

University of Phoenix - Denver 1999 Major: BS/CIS Computer Info Business

Houston Community College 2011 Medical Terminology, Medisoft Software Internet & Computing

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