Manager Software
Resume:
Michael Alan Klinkovsky
***** ******* **. ******* ** 77070
**********.*****@*****.***
Career Summary:
I am a highly skilled Technical Writer with very strong background in hardware, software and networking systems.
Skills:
Hardware: PC – 14 years, MAC – 4 years, UNIX – 5 years, Networks – 9 years, Telecom – 7 years
Software: FrameMaker – 10 years (template creation/modification – 6 years) FrameMaker + SGML – 2.5 years, Pagemaker – 6 years, Interleaf – 3 years, Quark – 1.5 years, Word – 16 years, SGML/HTML/XML – 4 years, Illustrator – 4 years, Visio – 4 years, Freehand – 2 years, Corel Draw – 1 year, Harvard Graphics – 1 year, FrontPage – 2 years, RoboHelp/ForeHelp/Doc-to-Help – 8 years, Java Help – 2 years, Single Source Authoring/Sharepoint/SAP – 1.5 years, Author IT - learning.
Other: Technical Documentation – 17 years, Marketing and related documentation – 5 years, Help and Training documentation – 5 years, GUI/API documentation – 4 years, Documentation Manager – 5 years.
Experience:
Contract Technical Writer/Consultant Denver, Colorado/ Houston, Texas
September 2004 – present
I performed a number of short term contract projects:
I was instrumental in producing FAA conformance, compliance and acceptance documents for LYNX Aviation, a Frontier spin-off company, including 2 call backs to provide updates to previously authored documents.
I documented a mid-size tape storage carousel at StorageTek.
I designed and implemented an ISO 9000 compliant document structure for the Go2Broadband department of Cable Labs in Louisville CO. I also wrote the specification documents for Cable Labs Service Locator product.
I designed and implemented an ISO 9000 compliant document structure for user documentation and functional specifications at Ping Identity in Denver. I wrote the User Guide for their Identity product and provided training documentation and functional specifications for this product.
I designed and implemented a single point content management system for legacy documents for Bytemobile, Inc. in Mountain View CA. I also wrote and updated the specifications for Bytemobile’s wireless compression products (network attached software node).
Dynarc, Inc. Sunnyvale, California Senior Technical Writer/Manager
October 2000 – September 2004
I completed a suite of documents for Dynarc’s new RPR (Resilient Packet Ring) compliant optical routers. I also documented network interfaces for SONET/SDH, DS3, Ethernet and Gigabit Ethernet and DWDM, Each document suite consists of the following manuals: Planning and Installation (hardware planning to include site survey guidelines and step by step procedures for installing minimum access configurations), User (Software configurations for the Java GUI and a Command Line Interface), and Service /Troubleshooting (Service procedures including Removal and Replacement and board level troubleshooting and diagnostic procedures). In addition, I created online help for the Java GUI and feature/upgrade instructions for installing additional add-on cards and power supplies. My duties included: Creating a documentation process, including a review format, creating templates and a style guide, information gathering from subject matter experts, software product verification, writing copy and maintaining the company website, writing and producing the manuals.
Empowertel Networks Milpitas, California Senior Technical Writer/Manager
May 2000 – November 2000
I wrote Service and User manuals for Empowertel’s USX 1000 VoIP switching system. I created a data book for Empowertel’s new Media Express Processor ASIC. I also documented Empowertel’s Java GUI in a User guide and as an engineering specification to the subsystem level. My duties included: Creating a documentation process (ISO 9000 compliant), templates, style guide, and implementing a review structure, information gathering from subject matter experts, software product verification, writing process implementation and writing and producing the manuals.
McDATA Corporation Broomfield, Colorado Senior Technical Writer
March 1994 – March 1999
I worked on a large number of projects at McDATA. I was the Lead writer on at least one project each of the five years I was at McDATA. I was responsible for developing documentation suites for large ESCON and Fibre Channel network systems. These suites usually consist of a Planning, a User, and a Service Manual, online help, quick reference guides, and feature/upgrade instructions. All of McDATA’s GUIs (User guides and Online help) are web-based Java subsystems. My duties include: Information gathering from subject matter experts, software product verification, and writing and producing the manuals and copy for the website (HTML). I was the lead in creating McData’s ISO 9000 compliance documentation. I was the lead in converting McDATA’s legacy documents to SGML and their first run of Fibre channel switches.
Computer Horizons Corp. Raleigh, North Carolina Senior Technical Writer
November 1993 - February 1994
I documented an Installation and User guide for an ISDN Ringback tone generation system for Tekelec, Inc. Duties included: Information gathering from subject matter experts, software product verification, and writing and producing the manuals.
Productive Data Services Denver, Colorado Technical Writer
October 1992 - August 1993
I documented a large-scale interLATA mail messaging and conversion system for U.S. WEST Information Technologies. Duties included: Information gathering from subject matter experts, software product verification, and writing, User, Installation Methods of Procedure (MOPs), and System Administrator’s Guides.
ADTRAN Inc. Huntsville, Alabama Publications Manager
July 1989 - March 1992
I was responsible for all phases of operation for the documentation department of the fastest growing telephony based company in Alabama. Duties included: team building, staff training and motivation, assignment prioritization and various other management skills; writing, verifying, editing, and proofreading all technical documentation, advertisements, brochures, and special projects (mailouts, handbooks, signs, Annual and Quarterly Reports, forms, etc.) for the company. Other duties included: project research with extensive engineering interface, software verification, and final publication skills including competitive job bidding and extensive on and off site printer interface.
TelControl Inc. Huntsville, Alabama Technical Writer
July 1986 - March 1989
Researched, designed, wrote, edited, and produced all technical, installation, service, and reference documentation used by TelControl, a manufacturer of E-911 systems.
Palantir Software Houston, Texas Technical Writer
October 1985 – June 1986
Researched, designed, wrote, edited, and produced a User guide for the DOS and CP/M versions of Palantir’s word processor software.
EDUCATION
Butler High School Huntsville, Alabama
University of Alabama, Huntsville
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