Customer Service Representative (Banking)

Chantel Hamilton

Phoenix, AZ

*******.**********@*****.*** 623-***-****

Professional Summary

Results-driven Customer Service Representative with 7+ years of experience in high-volume call center and financial services environments. Skilled in handling high call volumes, supporting banking customers, resolving complex account issues, and delivering excellent customer experiences while meeting performance metrics.

Key Skills

High-Volume Call Handling • Customer Service & Support • Banking & Financial Services • Online Banking Support • Dispute Resolution • Fraud Review & Documentation • Account Management • Microsoft Word & Outlook • Data Entry & Compliance Professional Experience

Customer Service Representative — Bank of America (Phoenix, AZ) Apr 2025 – Present Assisted small business customers with updating contact information and account details. Ordered replacement debit cards and supported employee debit card requests. Provided assistance with online banking access, navigation, and troubleshooting. Helped customers send and request documents securely through online banking platforms. Filed claims and processed disputed transactions while ensuring compliance with bank policies. Resolved account inquiries and delivered exceptional customer service in a fast-paced environment.

Customer Service Representative — Upgrade (Phoenix, AZ) Oct 2021 – Apr 2025 Guided customers through loan applications and explained product options. Handled 60+ inbound calls daily while meeting quality and compliance standards. Reviewed income and documentation and identified suspicious applications. Kept applicants informed of application status and next steps. Customer Service Representative — Wells Fargo (Phoenix, AZ) Mar 2021 – Oct 2021 Supported credit card customers with payments, disputes, and account updates. Assisted with credit limit increase requests and statement reviews. Customer Service Representative — Citi Bank (Tucson, AZ) Jan 2019 – Feb 2021 Resolved billing questions and processed payments. Maintained accurate documentation and monitored accounts for fraud. Ordered replacement cards and completed security closures. Education & Certification

High School Diploma — Ponderosa High School, Flagstaff, AZ Level One Fingerprint Clearance Card (Valid through March 2026)