Accounts Receivable & Collections Specialist

Nancy C Drago

Phoenix, AZ ***** 480-***-****

Summary:

Detail-oriented and analytical professional recognized for strong customer service, cross-functional collaboration, staff training, multi-tasking, sales operations and the ability to quickly learn new systems, technologies, and business processes.

Proven ability to improve cash flow and resolve payment discrepancies through accurate payment application, aging analysis, insurance follow-up, collections, and detailed account research.

Extensive knowledge of Government, Medicare, Medicaid, commercial insurance, workers' compensation claims, EOBs, EFTs, denial resolution, account reconciliation, and healthcare billing systems in high-volume environments.

Healthcare Revenue Cycle and Accounts Receivable professional with 6+ years of experience supporting healthcare providers, insurance carriers, government and corporate accounting operations, specializing in payment posting, claims processing, collections, and reimbursement management. Skills:

Maintain sales activity

databases

Revenue Cycle Management

Keep accurate shipment

records

Accounts Receivable (AR)

Management

Accounts Payable (AP)

Insurance Claims Processing

Attention to Detail

Commercial Insurance Claims

Workers' Compensation Claim

Coordination of Benefits (COB)

Collections & Recovery

Payment Reconciliation

General Ledger Reconciliation

Account Reconciliation

Payment Variance Research

Unapplied Cash Resolution

Financial Reporting

Invoice Processing

Vendor Payments

Payment Allocation & Account

Adjustments

Compliance & Audit Support

Documentation Review

Data Analysis & Reporting

Financial Data Validation

Customer Account

Management

Billing & Reimbursement

Operations

Healthcare Claims Research

Revenue Recovery Strategies

Problem Solving

Microsoft Office

Oracle financials

SAP Software

QuickBooks

Great Plains

JD Edwards

Peachtree

AS400 Systems

SalesForce

Paychex

Lawson add-ins

Healthcare/DME Billing

Software

BCBS Provider Portal

Medicaid Portal

Government Contracting

Systems (WAWF, CADE,

E2Open)

Cross-Functional Collaboration

Education:

Paralegal Studies Certification

Boston University, Boston, MA

Bachelor's Degree - Psychology

Keene State College, Keene, NH

Certifications and License:

Drivers’ License

Professional Experience:

Accounting Clerk & Consultant July 2019 to Apr 2026 Contract Accounting Specialist

Entegee, Inc. / PCC Noranco Mfg. - Phoenix, AZ Sept 2025 to Feb 2026

Managed the full accounts payable process by reviewing, verifying, and processing vendor invoices, ensuring accurate coding, timely payments, and compliance with company policies and government contracting process.

Processed weekly payment cycles including ACH transactions, wire transfers, and check runs, while maintaining detailed payment records and resolving discrepancies to ensure accurate financial reporting.

Assisted with month-end and year-end accounting activities by preparing accruals, posting journal entries, reconciling general ledger accounts, and supporting financial close processes.

Generated financial and operational reports, analyzed account activity, and collaborated with internal stakeholders to ensure compliance with government contracting standards, audit requirements, and corporate accounting procedures.

Financial Aid Fraud Analyst, Temporary

University of Phoenix for Intersect Group - Tempe, AZ Jan 2025 to April 2025

Conducted detailed investigations of potential fraud cases by reviewing documentation, analyzing data trends, and evaluating business processes to identify suspicious activity and compliance concerns.

Compiled comprehensive case files, supporting evidence, and investigative reports for presentation to management, regulatory agencies, and compliance teams.

Applied strong analytical, statistical, and quantitative problem-solving skills to identify irregularities, assess risk, and support fraud prevention initiatives.

Collaborated with cross-functional departments to facilitate timely resolution of investigations, ensure regulatory compliance, and support organizational integrity objectives. Accounts Receivable Specialist

Parts Authority, Inc. - Phoenix, AZ Mar 2024 to Nov 2024

Managed high-volume customer account inquiries, providing timely resolution of billing, payment, and account- related issues while maintaining exceptional customer service.

Conducted payment follow-up and collections activities on outstanding accounts, working directly with customers to resolve past-due balances, update account records and payment histories and improve cash flow.

Processed daily credit card payments and accurately applied payments to customer accounts, ensuring proper account maintenance and reconciliation.

Researched and resolved account discrepancies, payment variances, and outstanding transactions by collaborating with internal departments and customers. Accounting Administrator (Contractor)

Honeywell, Inc. via Experis Staffing - Phoenix, AZ June 2023 to Mar 2024

Supported sales personnel with order processing and administrative activities, and government contracting and compliance initiatives by analyzing financial and operational data, preparing reports, and ensuring adherence to contractual and regulatory requirements

Maintain sales activity databases and accurate shipment records, utilizing SAP, Excel, and proprietary systems to collect, validate, and maintain large volumes of financial, cost, and performance-related data.

Developed and implemented standardized reporting processes (SOPs) that improved data accuracy, reporting consistency, and overall operational efficiency.

Collaborated with cross-functional teams to support audit readiness, process improvement initiatives, and successful execution of government contract deliverables. Medical Accounts Receivable Specialist

MBI Industrial Medicine - Phoenix, AZ Sept 2022 to June 2023

Reviewed EOBs, insurance claims, remittance information, denials, and payment activity to ensure accurate reimbursement and identify opportunities for claim resolution.

Posted insurance, patient, and vendor payments accurately to patient accounts while maintaining compliance with billing guidelines and documentation requirements.

Monitored accounts receivable aging reports and conducted insurance follow-up and collections activities to reduce outstanding balances and improve cash flow.

Investigated denied, underpaid, and rejected claims, researched root causes, and coordinated corrective actions to maximize reimbursement and minimize payment delays. Accounting Analyst and Payment Posting Specialist

OpenTech Alliance - Phoenix, AZ Oct 2021 to Sept 2022

Processed new product sales orders for the inside sales team, received through multiple channels, tracking customer orders from receipt through shipment in QuickBooks, D365 and internal (accounting) systems.

Sales Operations: supported sales personnel with order processing and administrative activities by reviewing supporting documentation and researching discrepancies to maintain financial and delivery accuracy.

Monitored accounts receivable aging reports, performed account follow-up, and proactively addressed outstanding balances to support cash flow objectives. Maintained detailed payment records, account notes, and collection activities while ensuring compliance with company policies and established accounting procedures. All About People at AHCCCS DGA Grants - Phoenix, AZ April 2021 – Oct 2021 Grant Accounting Specialist I - Contractor

Managed discretionary Grants (including but not limited to monitoring spending, review monthly Health contract expenditure reports for accuracy and compliance with notice of award), and entering payments into accounts.

Putting together approved payment documents from the program team into a complete invoice, adding funding and coordinating finance AD’s approval. Monthly grant expenditure reports, ad Hoc Reporting to Grants team.

Upkeep of Finance’s contracts in Excel sheet & tracking logs for monthly contractor expenditures related to SABG grants.

Operations Coordinator

Valor Global Services, Inc. - Phoenix, AZ April 2020 to April 2021

Led, trained, and mentored a DES team in a high-volume customer service environment, ensuring adherence to performance standards, company policies, and operational goals.

Conducted onboarding, coaching, and ongoing performance development activities to improve employee productivity, service quality, and overall team effectiveness.

Managed payroll processing for employees, Monitored key performance metrics, provided feedback, and implemented process improvements ensuring accuracy, timely submission, and compliance with procedures.

Assisted claimants with Unemployment-related inquiries, documentation requirements, and case status updates while delivering professional and empathetic customer support. Assisting Claimants to set up Unemployment Accounts Receivable Specialist, Temporary

ACP Connections / Albertson's Corp Office - Phoenix, AZ July 2019 to Feb 2020

Applied customer payments accurately to appropriate accounts and reconciled returned checks, billing transactions, and account balances to ensure financial accuracy.

Performed weekly general ledger balancing and reconciliation activities, identifying and resolving discrepancies between accounting records and supporting systems.

Processed journal entries, account adjustments, and financial transactions in accordance with company accounting policies and procedures.

Analyzed accounts receivable balances across multiple systems, researched variances, and collaborated with internal teams to resolve outstanding issues.

Newtek Technology Solutions, Inc. - Phoenix, AZ April 2017 – April 2018 Sales Representative - Client Services Coordinator

Managed inbound phone calls related to sales operations, assisting clients with adding or upgrading existing web-hosting services.

Accurately sending many calls to other departments, to appropriate Team members, or to managers as needed

Handling requests for cancellation, reviewing the deletions lists, Completing shutoff requests, notating records.

Thrived at service and soft Collections to internal and external contacts in B2B Internet Web-hosting company, assist customers with billing questions, and routing inbound calls to appropriate department, or to colleagues.

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