Multi-Unit Big Box Retail Store Leader

John Mather

Multi-Unit Big Box Retail Leader

**********@*****.*** • 781-***-****

LinkedIn• Mansfield, MA

Summary

Award-winning retail sales leader with proven ability to streamline retail operations, positively affect net margins, and develop top performing teams. Thoroughly knowledgeable of the dynamics of the retail sector, specifically the sales and merchandising of goods. Extensively experienced in impacting organizational presence through the execution of high-impact sales, training, and marketing strategies. Proficient in cost and expenditure management; understanding of how productivity relates to financial challenges.

Areas of Expertise

P&L Management

Strategic Planning

Leadership Development

OMNI Channel

Customer Satisfaction

Consultative Sales

Business Analysis

Leveraging AI and Technology

Coaching

Performance Management

Outside of Box Thinker

Data Analytics

Professional Experience

Kohls, Walpole, MA February 2026 – Present

Store Manager

● Guide profitable sales and meet store financial plans through strategic decisions and leadership of the store team to accomplish performance goals

● Achieve payroll plan through managing store schedules, monitoring labor costs and adapting to business conditions based on weekly and monthly sales; plan payroll/scheduling based on store traffic to ensure the store is sufficiently staffed

● Recruit and make hiring, pay and termination decisions for all levels of store personnel including store management

● Manage associate relations issues including performance management, and ensure associates follow company policies

● Manage the training process for new hires on Kohl’s culture, product knowledge, selling practices and other associate responsibilities, holding all associates accountable to individual goals (e.g., credit, loyalty)

● Coach store team to increase their knowledge, providing opportunities for continued development; create succession plans for developing associates

● Ensure sound inventory management through an accurate shipping and receiving merchandise process, completing all required business directives such as price changes and ticketing procedures

● Prevent loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention

● Ensure store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store; ensure product is displayed in a manner which is clear and easy to understand and is compelling to the customer

● Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment

● Create a compelling store experience for customers by engaging and modeling appropriate customer service behaviors to associates, ensuring speed of point of sale and customer services exceed standards and customer expectations

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Walmart, Central Connecticut May 2022 – Feb 2026

District Digital Operations Lead

This multi-unit role centers on driving operational excellence by leveraging data, market research, and performance metrics to identify gaps, develop insights, and implement process improvements. It involves evaluating store-level fulfillment operations end-to-end—picking, staging, dispensing, and delivery—to strengthen both customer and driver experiences. The position leads cross-functional projects, builds action plans to advance key performance indicators, and removes operational barriers by collaborating closely with stakeholders across business, digital, and field teams. A core component of the role is supporting and enhancing driver supply and experience through root-cause analysis, issue escalation, and hands-on understanding of delivery operations. The role also plays a key part in deploying and sustaining digital initiatives, mobile applications, and product launches, ensuring smooth adoption through communication, training, and strategic alignment. It contributes to organizational agility by anticipating changes in the retail environment, developing contingency plans, and executing strategies that drive market share growth and digital innovation.

Additionally, the position fosters strong team leadership by setting clear expectations, measuring performance, and empowering associates with the resources and guidance needed to achieve results. It upholds Walmart’s values by promoting ethical conduct, inclusion, accountability, and continuous improvement. Through data-driven decision-making, effective communication, and a customer-first mindset, the role ensures business needs are met while supporting a culture of integrity, collaboration, and excellence. Stop & Shop, Boston and Southshore Districts, MA September 2021 – May 2022 Store Manager

Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs. Coached associates in food safety, food quality control, food prep sanitation and cleanliness, and food shrink mitigation. Supported and enforced collective bargaining agreement contracts for local Unions of the UFCW to ensure a fair and consistent work environment. Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness. Evaluated suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency. Communicated with other managers of other departments to initiate transparency. Prepared detailed reports for management to clarify existing trends, review sales, inventory data, and supported shrink minimization and safety awareness.

● Worked in 9 Stop & Shop locations since completion of training in November operating high profile stores and sharing my experience with associates as part of a development strategy. Walmart, Plymouth, MA February 2013 – February 2021 Store Manager

Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs. Fomented team collaboration, performance, and efficiency by fostering healthy work environment. Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness. Minimized on-site cash with frequent deposits and high accuracy in predicating operations. Evaluated suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency. Communicated with other managers of other departments to initiate transparency. Prepared detailed reports for management to clarify existing trends, review sales, inventory data, and supported shrink minimization and safety awareness. Orchestrated business relationships with local nonprofit organizations to support community outreach efforts.

● Oversaw a team of 400+ employees and managed a high-volume location that generated over $100 million a year.

● Steered turnaround of Associate engagement from 43% in 2018 to 77% in 2020.

● Improved store performance ended 2020 year 104.7% to sales plan and 104.2% to profit plan.

● Averaged .23% shrink during a three-year period. Page 2 3

● Slashed turnover from 68% to 31%.

● Nominated for regional store manager for two consecutive years and selected by regional leadership to attend advanced leadership training.

Walmart, Walpole, MA May 2004 – February 2013

Co-Store Manager/Assistant

Set, enforced, and optimized internal policies to sustain efficiency, and responsiveness to demands. Reviewed performance data to monitor and measure productivity, goal progress, and activity level. Verified that inventory counts remained in monthly tolerance levels and compiled financial data in compliance with budget. Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances, and introducing corrective actions.

● Managed department managers in a fast-paced environment through proactive communication and positive feedback.

● Contributed to professional growth and facilitated talent development of direct reports to drive performance excellence.

● Successfully fostered customer relationships by responding quickly to customer service inquiries. Lowes, Kingston, MA May 2003 – May 2004

Department Manager

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increased customer satisfaction ratings. Reviewed and monitored scheduling, purchases, and other expenses to support quarterly budget. Recruited, interviewed, and hired staff members who brought talent, enthusiasm, and experience to a skilled team of associates. Alternated merchandise and displays to feature new products and promotions. Approved regular payroll submissions for associates. Directed merchandising, promotion, and brand loyalty efforts for business segment with greatest sales volume.

● Increased efficiency and team productivity by promoting operational best practices.

● Implemented successful corrective actions by addressing customer relation problems head-on.

● Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. Education

Completed 28 credit hours towards Bachelor of Science, Mechanical Engineering, 1999-2000 University of Hartford, Location

Notable Achievements

Eagle Scout, 1996

Troop 39, Old Colony Counsel

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