Licensed California Realtor & Leasing Specialist
Resume:
Janel Carreno
Objective: Licensed California Realtor seeking a leasing or property management
with a company that values mentorship, accountability, and growth. Brings a strong foundation in real estate knowledge, leasing experience, and client service, along with proven leadership in high pressure environments. Committed to driving occupancy, enhancing resident satisfaction, and building long term relationships while contributing to a results driven team.
EXPERIENCE
Real Estate Agent - Century 21 Cornerstone Whittier, Ca 2026- Present
-Successfully secured one active residential listing within the first few months of licensure, demonstrating strong prospecting and client acquisition skills.
-Guide clients through the buying and selling process with a focus on clear communication, trust, and long-term relationship building.
-Conduct property research, market analysis, and pricing strategies to position listings competitively.
-Develop marketing strategies including online promotion, open houses, and client outreach.
-Maintain consistent follow-up and pipeline management to support business growth.
Leasing Agent (On-Call) – JWilliams Staffing
2025 – Present
-Support leasing operations for residential communities, assisting prospective tenants with tours, applications, and lease agreements.
-Deliver high-quality customer service in fast-paced environments while maintaining professionalism and attention to detail.
-Coordinate with property managers to ensure smooth leasing processes and occupancy goals are met.
-Adapt quickly to different properties and teams while maintaining strong performance standards.
Disneyland - Cast Member, Main Street Vehicles Anaheim, CA 2019 - Present
-Leadership & Team Management: Oversaw day-to-day operations while leading a team of six cast members per shift, ensuring smooth workflow and consistent guest service.
-Provided ongoing training, mentorship, and performance feedback, fostering a culture of excellence and teamwork.
-Demonstrated strong communication, problem-solving, and conflict resolution abilities to support both cast members and guests.
-Operational Efficiency: Coordinated vehicle scheduling and maintenance, ensuring timely and safe operations to optimize the guest experience. Whittier, CA
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SKILLS
Customer Service
Excellence
Team Player
Problem Solving
Communication
Bilingual:
Spanish/English
Leadership
Active Listener
Organization
Coaching
Decision Making
Ability to Inspire
Integrity
Leasing Experience
References
Director of Security,
Allied Universal -
Dewey Torres
Chief Operating Officer,
CityReach Church -
Vanessa Caban
-Proactive maintenance to reduce operational downtime planning and streamlined workflows.
-Monitored operational needs to maintain high efficiency during peak periods.
-Guest Experience Excellence: Resolved guest concerns and conflicts with diplomacy and professionalism, ensuring a memorable and magical experience for all visitors.
-Recognized by guests and management for delivering exceptional service under pressure and maintaining Disney’s service standards.
-Safety & Risk Management: Conducted daily safety briefings and ensured compliance with all Disneyland safety protocols.
-Responded quickly and effectively to safety concerns, protecting guests, cast members, and property.
-Maintained thorough knowledge of emergency procedures and operational guidelines.
-Training & Development: Trained and onboarded new cast members on vehicle operations, safety procedures, and Disney’s guest service standards.
-Contributed to a 100% passing rate on new-hire evaluations by providing clear, hands-on instruction and support.
-Event Coordination: Organized and managed special vehicle-related events, ensuring coordination with park operations and maximizing guest engagement.
In&Out - Team Member La Habra, CA
2018 - 2019
-Team Management: Assisted coworkers during rush periods by stepping into different roles as needed, ensuring smooth workflow.
-Encouraged a positive and productive work environment by offering help, sharing tasks, and communicating openly.
-Collaborated with the team to meet In-N-Out’s expectations for cleanliness, accuracy, and exceptional customer service.
-Operational Efficiency: Supported shift leaders by monitoring food quality, cleanliness, and speed of service to meet company performance goals.
-Guest Experience Excellence: Led by example in delivering outstanding customer service, resolving guest concerns with professionalism and ensuring a welcoming atmosphere.
-Helped maintain In-N-Out’s reputation by reinforcing company values, service standards, and high-quality guest interactions for the entire team.
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