Barclay Card Operations & E-Publishing
Resume:
Janaranjani Balasekar (Jana)
E-mail: ***********@*****.***
Mobile: +1-551-***-****
Greensboro, NC 27409
PROFESSIONAL SUMMARY
I have 5+ years of work experience in the field of E-Publishing, Process advisor, SQL data Analyst & Store Associate.
I have a 4 years Bachelor’s Degree on the field of Information Technology.
Completed diploma Certification on Java from NIIT.
Proficient in rendering the old newspapers into web browser and categorize as politics, cinema, sports and advertising. Upload the categorized content of the newspaper and upload in website.
Have very good working experience in banking business process tools like Respond, Triumph, Edostar, PPI Industrial Calculators and PPI Pre qual. Used these tools to verify the customers banking data.
Have a very good knowledge on Microsoft Tools like Word, Excel & Power Point operations.
Worked on Microsoft Data tools like SQL Server Management Studio 2012, 2016 & SSIS Packaging.
Have experience in executing queries in SQL and import the data from Excel to table and export the data from table to excel.
Worked as a part time associate in Home Goods.
Has been appreciated well for being a quick learner with positive attitude.
Completed BLS CPR and AED certification and First Aid certification.
Looking forward to learn and work on new project that supports the Organization.
Work Experience
Data Conversion Specialist: HTC Global Services India - From Dec 2012 to Aug 2013
Process Advisor: Barclays Share Services India - From Aug 2013 to Feb 2015
Data Analyst: Beacon Hill - CVS Health client USA, NC – From Feb 2022 to June 2024
Process Associate: Home Goods USA, NC – From Nov 2025 to May 2026
Education
Bachelors Of Technology (IT): Sakthi Mariamman Engineering College, Chennai, TN, India from 2008 to 2012
High School: Government Higher Secondary School, Chennai, TN, India from 2007 to 2008
Technical Skill
Database: Microsoft SQL 2016
ETL: SSIS, SQL Server Integration Service
Business Tool: Respond, Triumph, Edostar, PPI Industrial Calculators and PPI Pre qual
Office Tools: MS Word, Excel & Power Point
Home Goods – Store Process Associate
Home Goods Store – Process Associate Responsibilities
As a Process Associate in a Home Goods retail environment, my role involves organizing newly arrived products to ensure they are ready for display and sale. My key responsibilities include:
Product Extraction: Unpack all newly delivered items from storage boxes and prepare them for display to sales floor.
Department & Price Verification: Check each product to confirm its correct department and ensure it has an accurate price tag. If a price tag is missing, I immediately report the issue to my supervisor.
Department-Based Organization: Sort and arrange products according to their respective departments, height and size including:
Home décor items
Bed and bath essentials
Kitchen gadgets
Pet supplies
Rugs
Floral décor
Gardening and outdoor decorative items
Daily Product Arrangement: Maintain consistent organization by categorizing and arranging all new products every day based on their departments.
Project: CVS Health – Accordant Enhancements
Description: I worked on CVS Natural disaster IVR campaigns like Wild fire, flood, thunder storm, Hurricane and current. This involves, query executions in SQL, extract the data in an excel sheet & separate into CVS member and Non-CVS members. Look for our business procedures check with our Database. Review the data with the clinical team and account management team. Once the data is approved by all the stake holders, I will place the excel file in an SFTP Folder. Later the scheduled SQL jobs import the data into corresponding SQL tables and send the excel file to the vendor. The vendor will send the IVR calls to corresponding Accordant program members.
I also worked on E- signature process where new nurses signature is capture manually in paper then I scan those signatures into the computer and load it into the system. I will edit those signatures in paint and windows photo editor shop to make it visible properly by adjusting the brightness & size. I will zip the signature file and send it to clinical team. Those signatures are used later by them for any electronic document signatures.
I also worked on the service now incident tickets assigned to me. I will check the ticket description and if I don’t understand, I schedule the call to requester to understand the issue and fix it based on the SOP document. Which basically involve execution of queries in SQL to fix the data, reset the application password and assign to the corresponding developer if there is any Major code fix is needed.
I also worked on approving the clarity timesheet for the employees by reviewing the allocation sheet provided by my manager review their time entry for each of them and approve the time sheet. If the time sheet is entered incorrectly, I will return the time sheet for them and inform to resubmit the correct time sheet.
Project: UK Customer Complaint & DecisionMaking – Barclays(PPI) Claims
Description: Managed end-to-end UK customer complaint lifecycle across Edostar, Triumph, and PPI workstreams, processing 8+ cases daily with 95% accuracy per Financial ombudsman services and SLA targets Logged customer complaints in case management system and issued acknowledgment letters within regulatory timelines Conducted detailed investigations using Edostar application for PPI questionnaires and reviewed Barclays credit card application data to verify product holdings. Analyzed complaints to determine liability, calculated accurate redress amounts using Barclays PPI Calculator, and assessed customer IVR, Bankruptcy status for appropriate payout handling Drafted and issued Final Response Letters with clear outcome, redress breakdown. FOS referral rights Identified complaint trends through root cause analysis and recommended process improvements to reduce repeat issues Collaborated with operations, compliance, maintained audit-ready documentation.
Technology: Microsoft word, Excel
Business Tools: Respond, Triumph, Edostar, PPI Industrial Calculators, PPI Pre qual
Role: Process Advisor
Duration: 29 August 2013 – 27 January 2015
Responsibilities:
Handled complete lifecycle from logging the complaints and sending acknowledgment letter to Final Response Letter using applications like Respond, Edostar, Triumph, PPI Calculator, and credit card systems.
We follow the client’s business procedures to make the decision on the case.
Calculate PPI premium, Interest, number of months which the PPI policy enrolled for.
Generate the Final response letter with Redress amount, IVR, Policy start date and end date and send it to the Payments team to credit the amount for customer.
Epublishing (Electronic Publishing) domain:
Description: To preserve old Dutch newspapers printed before the 1990s, a full digital migration process has been implemented. As part of this initiative, the Heteren Bosch newspaper archives are scanned and uploaded to the client’s website.
Once the scanned copies are available, the content from each newspaper is categorized into key sections such as politics, cinema, sports, and advertising. The printed content is then converted into searchable text using the HTC Tool.
After conversion, the text data undergoes a verification process by the Quality controller to ensure accuracy. Once approved, the verified text is uploaded to the corresponding category on the newspaper’s website.
Through this migration effort, Dutch citizens can now conveniently access and read their very old newspapers online, preserving historical information for future generations.
Role: Data Conversion Specialist
Tools: HTC Data Processing
Duration: Dec 2012 – Aug 2013
Responsibilities:
Categorize Articles: Identify and classify newspaper articles into categories such as politics, cinema, sports, and advertising, using the specific keywords provided by the client.
Content Transformation: Categorize the newspaper content and convert the printed material into text format using the HTC Tool, ensuring accurate extraction of all relevant information.
Zone-Based Rendering: Map and render the extracted text to its corresponding content zone so it can be correctly uploaded to the designated section of the website.
Quality Verification: Review and verify the processed data internally within the team before submitting it for client validation.
Personal Details
Name
Janaranjani Balasekar (Jana)
Gender
Female
Languages
English & Tamil
Phone Number
***********@*****.***
Location
Greensboro, NC 27409
Work Authorization
H4 - EAD
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