Billing & Detention Supervisor

*** ****** **** **** • WHITEWRIGHT, TX *****

PHONE 903-***-**** • E-MAIL *********@*****.***

KERI SLONE

OBJECTIVE

I am seeking an opportunity to learn, grow, and build a career. With experience interacting with people in various settings, I have developed strong customer service and communication skills. Additionally, I have served as a supervisor for several years, which has equipped me with dedication and leadership abilities.

EMPLOYMENT

Billing Specialist

Graham Truck Centers, Sherman, TX March 2026 to Current

2026

• Prepare and issue invoices for tire sales, installations, repairs, and fleet services.

• Respond to customer inquiries regarding invoices, payments, and account status.

• Process customer payments (cash, credit, financing, and account billing).

• Reconcile daily transactions and resolve billing discrepancies.

• Assist with month-end closing, reporting, and financial documentation.

• Enter all invoices into the system.

• Submit the necessary invoices to national accounts for payment.

Once payment is received from national accounts, close the invoice in the system.

Detention Officer - Sergeant/Officer

Grayson County Sheriff's Office Sherman, TX May 2017 to March 2026

• Training, assigning/scheduling, supervising, and assuring the safety of Detention Officers.

• Admitting and booking inmates.

• Reviews and assigns inmate classifications.

• Maintaining various log books and files.

• Reviewing and reporting incident reports.

• Preparing and transporting inmates.

• Control operations.

• Performing telephone and radio communications.

• Utilizing forms of communication with inmates, courts, administration, and the public.

• Various office tasks.

Claim Validator – Insurance Investigative Specialist

West Asset Management – Sherman, TX July 2014 to May 2017

• Identify and validate potential over-payments or incorrectly paid insurance claims, processing according to established process and procedures.

• Evaluate claim records to correctly identify overpaid or incorrectly paid claims.

• Make inquiry calls to providers to determine status of claim payments.

• Calculate the amount of the over-payment given regulations and customers system access

• Refer identified over-payments to over-payment department for recovery

• Assist in special projects, as needed.

• Assist other departments if the need arises, as required.

• Verify and coordinate benefits.

Client Services Coordinator

CLA Estate Services-Frisco, TX May 2013 to July 2014

• Responsible for incoming and outgoing telephone calls to and from customers, attorneys and CLA representatives.

• Documentation of calls, preparing written correspondence, following up with customers to verify their request is complete.

• Troubleshoot problems by identifying potential delays or concerns and offering alternate solutions.

• Responsible for retaining customers, through the use of product and process knowledge and development of retention skills.

Help Desk Agent

Metasys Inc./AT&T-Wichita Falls, TX August 2012 to February 2013

• Provide technical support by phone for technicians for UVERSE service.

• Identify, troubleshoot, and analyze UVERSE related issues.

• Determine appropriate course of action.

Scheduler/Coordinator Assistant

ANGELS OF CARE-Sherman, TX November 2011 to April 2012

• Responsible for keeping track of various spreadsheets in the therapy department. • Ensure that all data is correct as not to defer any insurance payment.

• Manage patient's charts by auditing them to make sure documents are there and signed where needed.

• Researching paperwork when needed.

• Responsible for distribution of mail both incoming and outgoing.

Customer Service Associate

Cigna-Denison, TX November 2010 to November 2011

• Handle inbound calls from clients documenting verbatim each call.

• Manage a high-volume workload within a deadline-driven environment.

• Provide clear and concise insurance information to customers.

• Manage customer relationships by providing excellent customer service.

• Listen, understand, and respond to customer inquiries.

EDUCATION

High School Diploma

Whitewright High School - Whitewright, TX - 2009

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