Bilingual Behavioral Health Case Manager
Resume:
Summary
Attentive, compassionate and driven bilingual case manager with strong fundamental knowledge of the biological, behavioral and psychological sciences and 10 years of direct client-facing work experience. My passion for helping others and ensuring the health & wellness of my clients has allowed me to continuously form strong patient-provider relationships and effectively deliver exceptional care to each patient. Seeks to apply experience to a self-driven role with more responsibility and potential impact on direct patient/client/family outcomes. Authorized to work in the US for any employer
Work experience
Screening Youth Case Manager
Family Centers, Inc. • Greenwich, CT
July 2023 to Present
• Piloted the Screening Youth Program, a continuation of SCY, focused on providing mental, social, emotional health screenings and case management services to families with children exhibiting signs of behavioral/mental health struggles.
• Self-managed an active caseload of 15+ families across Fairfield County and collaborated closely with internal/external agency programs, as well as state and local agencies, to connect with families in need of comprehensive, supportive case management services.
• Conducted 350+ unique screenings & assessments for a total of 210 families/individual caregivers in Fairfield County and facilitated access to appropriate services by identifying needs and addressing cultural, social and economic barriers to accessing services.
• Performed regular home visits for families in order to foster a strong client-provider relationship and ensure familial health & wellness.
• Functioned as an on-site crisis case manager for the Ferguson Library in Stamford and provided long-term case management services for a total of 75 patrons of the library (ranging widely in age, sex, race, ethnicity and socioeconomic status) experiencing hardships or in need of assistance with a plethora of different issues (housing access, food insecurity, job assistance, education, etc).
• Assisted early childhood education programs within the agency when available and acted in an educational capacity for families within these programs potentially in need of screenings and/or case management. SCY Community Health Worker
Family Centers, Inc. • Darien, CT
July 2023 to December 2024
• Partnered with CT Council of Family Service Agencies (CCFSA) and DCF and launched Screening CT's Youth (SCY) to provide linguistically appropriate, culturally-competent case management services to underprivileged families with children experiencing mental/behavioral health difficulties.
• Efficiently managed an active caseload of 20+ families across the state with moderate administrative supervision.
• Administered a plethora of assessments (basic health & individual needs, SDOH barriers, demographics) with caregiver(s) to identify client/family strengths, needs, long-term goals and mitigate potential barriers to accessing behavioral health services.
• Conducted APA-approved youth mental health screening tools (PSC-17, CTS) with qualifying clients in a variety of settings (home, school, public setting, office, telehealth) and scheduled mental health intakes for consenting participants.
• Educated family/caregiver(s) about relevant community resources and performed “warm handoffs” to providers to ensure client access to the appropriate provider or social service.
• Utilized web-based EHR systems (Efforts to Outcomes, EVOLV) to inform management/supervisor of daily operations, document client interactions and aggregate client demographic data.
Jake Tobias
************@*****.***
Bridgeport, CT 06605
• Produced annual reports on measurable outcomes and client results in order to seek additional grant funding opportunities. COVID-19 Immunization Action Plan CHW
Norwalk Health Department • Norwalk, CT
January 2021 to June 2023
• Conducted COVID-19 educational outreach to key community stakeholders and target populations in the catchment area (Fairfield, New Haven, Litchfield counties) to increase disease & vaccine awareness and encourage vaccination uptake.
• Leveraged Norwalk Health Department's role as New England's first accredited health department to foster new relationships with schools, businesses and community action agencies and increase overall program reach.
• Increased overall vaccine uptake in the catchment area through weekly community-based outreach, with a strong emphasis on increasing vaccination awareness and access in underserved, underrepresented populations.
• Volunteered at vaccination clinics throughout the catchment area as a patient navigator for non-English speaking residents.
• Adopted a strong leadership role on a diverse team of community health workers to help facilitate team cohesiveness and achieve program objectives.
• Granted oversight of the team's raw outreach data and collaborated with the department's epidemiologist to create annual reports for grant funding opportunities and restructure outreach objectives. Ophthalmic Technician
Connecticut Glaucoma Associates • Norwalk, CT
May 2015 to December 2020
• Shadowed technicians and front desk staff in an internship role to learn common administrative practices, such as patient enrollment workflows, proper EHR note formatting, insurance authorization processes and patient scheduling.
• Trained as a medical scribe through daily dictation from physicians during patient examinations and procedures.
• Adopted a role as the practice's primary Spanish translator to help overcome physician-client communication barriers during examinations and increase patient satisfaction, retention and overall patient outcomes.
• Received national ophthalmic technician certification in order to perform preliminary intake examinations, diagnostic testing and directly assist physicians with minor, in-office surgical procedures.
• Functioned as a liaison between front desk staff and various insurance agencies to obtain prior authorizations for procedures, medications, diagnostic testing, etc. in a timely and efficient manner.
• Trained four new technicians prior to departure and created an ophthalmic technician reference guide containing common practice procedures and workflows.
Education
Health Science (Bachelor's degree)
Quinnipiac University • Hamden, CT
August 2015 to June 2019
• Minor in Psychology.
Bachelor's degree
Skills
Technical Proficiency Home visits (communication methods) Social service program staff supervision Social work care coordination ICD-9, ICD-10 & CPT Designations Microsoft Excel Working with adult populations Languages
Spanish • Fluent
Bilingual
Certifications
BLS Certification
Advocacy Basic life support Adoption and foster care client advocacy Microsoft Word Collaboration Case management HIIPA & JCAHO Guideline Knowledge Microsoft Office Written communication Customer Service Skills Medical Coding Client relationship development Account management Microsoft PowerPoint EMR Case service coordination Adoption and foster care risk assessment Adoption and foster care reporting Computer skills Youth program management Working with survivors of violence Organizational skills Social service program planning Child welfare Microsoft Outlook CPR Public speaking Parent education workshops in school social work Fair Housing regulations Bilingual (Spanish & English) Individual case management in social services Hospitality Applied behavior analysis HIPAA Proficient in MDIntellesys charting and ADP database systems Medical terminology Intake Home health Youth services experience Data entry Attention to detail Social service program development Supportive counseling Working with children Time management Scheduling Typing Ophthalmology Experience Adoption and foster care counseling Community resource referrals in school social work
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