Remote Customer Support Specialist
Resume:
CONTACT
Clarksville, TN
*************@*****.***
linkedin.com/in/jamal-harris-4ab495
282
CORE SKILLS
• Remote Customer Support
• Account Assistance
• Service Scheduling
• Active Listening
• Complaint Resolution
• Issue Escalation
• Customer Records
• Multi-System Navigation
• Billing Support
• Technical Troubleshooting
• Confidential Data Handling
EDUCATION
Saint Leo University
M.S. Cybersecurity
2020–2022
Austin Peay State University
B.S. Criminal Justice
2017–2019
CERTIFICATION
Google IT Support Professional
Certificate
Jan. 24, 2024
Jamal Harris
PROFESSIONAL SUMMARY
Customer-focused support professional with experience delivering remote customer service across healthcare, financial software, and transportation environments. Skilled in resolving account inquiries, scheduling services, maintaining customer records, navigating multiple enterprise applications, and handling sensitive information. Proven ability to create positive customer experiences through active listening, problem-solving, and accurate service. PROFESSIONAL EXPERIENCE
AmeriHealth Caritas Health Plan
Member Services Representative Aug 2024 – Present
• Support members with benefits, eligibility, billing concerns, and account requests.
• Navigate multiple enterprise applications to research accounts and document interactions.
• Assist with PCP changes, ID cards, member materials, and benefit questions.
• Help members file complaints and grievances involving denied services, billing disputes, and benefit determinations.
• Apply active listening and problem-solving to resolve concerns or identify escalation pathways.
• Maintain accurate records and protect confidential information. SafeRide Health
Medical Transportation Scheduler Nov 2025 – May 2026
• Scheduled, confirmed, and modified medical and non-medical transportation.
• Evaluated mobility requirements and transportation preferences.
• Updated trip information and maintained records in scheduling systems.
• Resolved scheduling concerns and coordinated with transportation providers.
• Escalated complex service issues when necessary.
• Managed multiple customer requests in a fast-paced remote environment. TurboTax
Product Specialist / Technical Support Representative Jan 2024 – Oct 2025
• Delivered customer and technical support for activation, navigation, troubleshooting, billing, and account inquiries.
• Identified issues, explained solutions clearly, and guided users through next steps.
• Assisted with payment, refund, subscription, and account questions.
• Maintained accurate documentation and protected sensitive customer information.
• Supported customers with varying levels of technical experience in a high-volume remote environment.
Contact this candidate