Remote Customer Support Specialist

JACKIE ANDERSON-DILL

*******************@*****.*** 864-***-**** Greenville, SC 29611 WWW: Online Profile

Summary

Customer Service Representative with experience supporting customers via phone, email, and chat. Skilled in resolving customer issues, processing orders, managing returns, and providing accurate product and order information. Strong ability to document interactions, de-escalate conflicts, and follow established policies and procedures. Known for reliability, clear communication, and delivering highquality service in dynamic environments. Known for maintaining organized workflows and providing a positive, servicedriven experience

Skills

Effective Listening & Complaint Handling

Accuracy & Attention to Detail

Remote Workflow Management

Customer Service & Conflict Resolution

Independent Remote Work Discipline

Order Processing & Product Knowledge

Clear Written & Verbal Communication

Multichannel Communication

Adaptability & Scheduling Flexibility

Digital Recordkeeping & Reporting Accuracy

Product & Service Knowledge

Experience

Berryhill & Dill Properties Greenville, South Carolina

Property Manager

07/2007 - Current

Reduced rental fees by 22.6% below market rates, improving affordability for families and strengthening longterm tenant retention.

Managed payment tracking and collections with consistent accuracy, maintaining reliable cash flow and minimizing delinquencies.

Coordinated property maintenance and vendor schedules to ensure safe, wellmaintained units and rapid issue resolution.

Identified costsaving opportunities and implemented process improvements to enhance operational efficiency.

Oversaw daily property operations, ensuring compliance with policies, lease terms, and maintenance standards.

Department of Health & Human Services Finance Commission Columbia, South Carolina

Administrative Assistant

01/1988 - 01/1998

Trained division team members on updated CRM processes, call workflows, and policy changes, improving handling efficiency and contributing to a 45% reduction in customer wait times and stronger earlystage prospect satisfaction.

Developed standardized callhandling and communication procedures to ensure consistent messaging, streamlined internal division operations, and improved coordination across the division team.

Provided technical and administrative support for CRM and processenablement tools, resolving system issues quickly to maintain uninterrupted outreach, followup activity, and smooth pipeline progression.

Education

Colorado Christian University Lakewood, CO

Bachelor of Science, Business

05/2026

[Fall, 2021] - Dean's List

[Spring, 2022] - Dean's List

[Spring 2024] - Dean's List

Websites, Portfolios, Profiles

www.linkedin.com/in/jackie-dill-39485264

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