Customer Service & Operations Support Professional
Resume:
TRACY PATTERSON
Andrews, TX
***************@*****.***
PROFESSIONAL SUMMARY
Dedicated customer service and operations professional with 15+ years of experience supporting customers, managing inventory, coordinating vendors, processing documentation, and maintaining accurate business records. Proven ability to work independently, solve problems, manage competing priorities, and communicate effectively with customers, vendors, and internal teams. Proficient in SAP, Microsoft Office, data entry, inventory management, and administrative support. Seeking a remote Customer Service, Administrative Support, Operations Support, or Coordinator position.
CORE SKILLS
• Customer Service & Support
• Administrative Support
• Phone & Email Communication
• Microsoft Office (Word, Excel, Outlook)
• SAP Inventory Management
• Data Entry & Documentation
• Purchase Orders & Invoicing
• Vendor Relations
• Inventory Control
• Scheduling & Coordination
• Problem Resolution
• Work Order Processing
• Time Management
• Team Collaboration
• Independent Work Environment
PROFESSIONAL EXPERIENCE
PHILLIPS 66 / DCP MIDSTREAM
Materials & Logistics Associate May 2021 – June 2026
• Managed inventory and material availability supporting plant operations and maintenance activities.
• Coordinated with vendors regarding purchase orders, material requests, and deliveries.
• Maintained accurate inventory records and documentation using SAP.
• Communicated daily with management, technicians, and field personnel to support operational needs.
• Resolved inventory discrepancies and material issues to minimize delays.
• Processed work-order material requests and maintained organized inventory systems.
• Worked independently while managing multiple priorities in a fast-paced environment.
INFRASTRUCTURE NETWORKS WEST TEXAS
Account Specialist / Field Sales Representative January 2018 – January 2020
• Served as primary contact for customer accounts, resolving questions and service concerns.
• Built and maintained strong client relationships across West Texas.
• Managed assigned territory independently while meeting customer needs.
• Coordinated service updates, billing information, and account changes.
• Investigated customer issues and developed effective solutions.
• Collaborated with operations, field personnel, and management to ensure customer satisfaction.
AMERICAN CRANE & EQUIPMENT
Parts Associate August 2016 – February 2017
• Processed purchase orders and invoices for parts and inventory.
• Assisted customers and technicians with parts requests and availability.
• Maintained inventory records and coordinated material procurement.
• Supported accounting and documentation processes.
PERMIAN REGIONAL MEDICAL CENTER HOSPITAL – ANDREWS
Maintenance Office Assistant May 2008 – November 2015
• Managed daily office operations, documentation, filing systems, and departmental records.
• Answered and directed incoming phone calls while providing customer support.
• Processed invoices, purchase orders, and vendor documentation.
• Coordinated work orders and maintenance requests across departments.
• Conducted new-hire orientation and maintained employee records.
• Scheduled activities, organized meetings, and maintained department communications.
EDUCATION
GED 2000
TECHNICAL SKILLS
SAP • Microsoft Word • Microsoft Excel • Microsoft Outlook • Data Entry • Inventory Systems • Purchasing • Customer Service Software
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