Dynamic Customer Experience & Team Leader
Resume:
PROFESSIONAL SUMMARY
Experienced in customer relationship management, staff
supervision, and cross-functional collaboration, with a strong focus on customer feedback and retention management. Proven ability to drive customer satisfaction and team performance through innovative solutions and training programs. Eager to leverage skills as a Dynamic Customer Experience Manager to support and grow a new team.
EXPERIENCE
Bartender/Server
April 2020 - Present Rosatis, yorkville, IL
Machine Operator
October 2025 - June 2026 Superior metal products, Sugar Grove, IL
Customer Experience Manager
December 2019 - June 2025 Home Depot, Yorkville, IL
Developed strong working relationships with customers and staff.
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Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
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• Kept bar organized and clean during busy hours.
Operated production machinery in a safe and efficient manner, while adhering to all safety protocols.
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Followed detailed instructions from work orders to complete assigned tasks correctly.
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Cleaned equipment and work area before, during, and after shift to promote sanitation.
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Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
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Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
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Conducted regular performance reviews with team members, fostering professional growth and development.
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Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
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CONTACT
***********@*****.***
Yorkville, IL 60560
SKILLS
• Account management
• Training programs
• Customer feedback management
• Retention management
• Staff management
• Staff monitoring
Customer relationship management
(CRM)
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• Public and media relations
• Promotional events
• Customer service
• Highly reliable
• Outgoing personality
• Strong multitasking
DENNIS CANNON
CUSTOMER EXPERIENCE MANAGER
Manager
July 2009 - January 2017 Mike and Denise's, Yorkville, IL Developed new employees and on-going performance
assessment of current employees.
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Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
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Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
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Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
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Performed duties and provided service in accordance with established operating procedures and company policies.
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Established performance and service goals and held associates accountable for individual performance.
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Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
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Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
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Reduced response time to customer inquiries by optimizing support channels.
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Established cross-functional teams for improved communication between departments and better customer experiences.
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Managed and motivated employees to be productive and engaged in work.
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• Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.
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Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high- quality service delivery.
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Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
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Maximized performance by monitoring daily activities and mentoring team members.
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Cross-trained existing employees to maximize team agility and performance.
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Controlled costs to keep business operating within budget and increase profits.
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Developed and maintained relationships with customers and suppliers through account development.
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Oversaw inventory management, optimizing stock levels, and reducing waste.
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Identified and communicated customer needs to supply chain capacity and quality teams.
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EDUCATION
Business in Business Education Candidate
Eastern Illinois University
CERTIFICATIONS
• CM - Certified Manager Certification
• Licensed bassett and food service certification
REFERENCES
References available upon request
HOBBIES AND INTERESTS
Reading.Woodworking. Member of the Yorkville American legion Post 489 SAL. Member of the Yorkville Moose Lodge. Member of Trinity United Methodist Church Yorkville. Spending time with my children and 3 grandchildren.
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