Administrative Project Coordinator
Resume:
OBJECTIVE
Detail-oriented and organized
professional seeking a position where
I will be able to apply strong
communication, scheduling, and
office management skills to support
daily operations and contribute to an
efficient workplace.
CONTACT
Nicole Cigich
265 NC Highway 343 South
Camden, NC 27921
Nicole Cigich
Professional Summary
Detail-oriented and results-driven professional with experience in project coordination, team supervision, and customer and employee relations. I am an outgoing individual with more than 20 years of experience in administrative support. Expert in customer service with excellent communication skills, forward- thinking, and successful at managing multiple projects while streamlining daily processes as needed.
Skilled in managing project budgets, schedules, material orders, invoicing, and client communications in fast-paced environments. Strong leadership background with proven success in operational efficiency, cash handling, crisis management, and team development. Proficient in Xactimate, Xcelerate, DASH, Microsoft Office, PeopleSoft, and restoration industry processes. SKILLS
•Judgment and Decision Making
• Professional and Courteous
• Supply Inventory Control
•Meticulous Attention to Detail
• Schedule Management
• Task Prioritization
• Multitasking
• Multi-Line Telephone Systems
• Confidentiality
• Strong Organizational Skills
• Verbal and Written
Communication
• Database Maintenance
• Employee Communications
• Problem Solving
• Customer Service
• Payroll Administration
• Data Entry
EXPERIENCE
Emergency Restoration Services – Project Coordinator Virginia Beach, VA • 01/2023 – 05/2026
Coordinate appointments, project schedules, budgets, and material orders to ensure efficient project completion. Communicate with homeowners throughout mitigation projects to provide updates and resolve concerns.
Prepare contracts and project documentation while maintaining organized records.
Plan and direct the activities of each restoration project, ensuring goals are met within a prescribed time frame under the Project Manager's supervision.
Coordinate the PM’s schedule, consultations/repair schedules, and material schedules, and maintain related databases. Assist homeowners with filing/providing information and serving as a go-between with Insurance companies.
Process homeowner payments and assist with billing and collections.
Utilize Xactimate, DASH, Xcelerate, and Excel to manage project workflows and reporting.
Kohl's Department Store – District Administrative Assistant – Virginia Beach, VA
Aug 2003 – Sep 2021
Processed district mail and distributed it to stores. Human Resource liaison between stores and the
district/corporate level
Ran seasonal Interviewing processes and new hire training Coordinated events and activities.
Delivered day-to-day administrative support for the district manager and store admins.
Maintained communications between store managers,
coordinators, and other districts.
Updated tracking spreadsheets with the latest Payroll and Training information.
Assisted coworkers with special tasks on a daily basis. Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service. Maximized store staff productivity by organizing training programs and effectively supervising 15 store admins.
Managed filing system, entered data, and completed other clerical tasks.
Built and maintained excellent customer relationships, operations, communications with clients, record keeping, and data entry for increased efficiency.
Performed research to collect data and compare industry standards.
Dever Designs – Office Manager
Laurel, MD
May 1998 – Feb 2000
Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns. Implemented project management techniques to overcome obstacles and increase team productivity.
Coordinated and aligned corporate and office schedules and disseminated important work information to employees. Managed office operations while scheduling appointments for graphic designers.
Sourced vendors for special project needs and negotiated contracts.
Prepared meeting rooms and materials and recorded important information.
Updated reports, managed accounts, and generated reports for the company database.
EDUCATION
Old Dominion University – General Education Coursework – Norfolk, VA
Tidewater Community College – General Education Coursework – Virginia Beach, VA
Contact this candidate