Technical & Customer Support Executive

Rishabh Shukla

Customer Support Executive

Noida Sector 62-931*******

***********@*****.*** Indian

Motivated and detail-oriented Technical Support Associate with a proven track record of customer care executive for more than 2 years of experience in customer care arena. Excellent time management and organisational skills to adapt to new processes. Results-driven professionals with experience as a Technical Support Associate and Customer Support Executive, adept at providing exceptional customer service; seeking to excel in problem-solving; demonstrating strong work ethics and collaboration skills. My adaptability enables me to thrive in dynamic environments while effectively communicating complex technical concepts to non-technical audiences; am committed to delivering solutions and enhancing customer satisfaction through clear communication and effective problem resolution. Enhancing customer satisfaction and drive operational efficiency.

To obtain employment; would welcome a rewarding and challenging job that not only involves my current skills; but hopefully helps me acquire some new ones: Understanding customer care Customer Support Executive Tech Mahindra

Noida Sector 62 B-19

March 2022 — July 2023

- Provided exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction

- Managed communication via email, chat and social media platforms

- Maintained accurate records and collaborated with team members to enhance service quality

- Contributed to training new hires and developed support documentation Technical Support Associate Aptara Techbooks Pvt Ltd Noida Sector 60 A-8

Nov 2023 - August 2025

- Provided exceptional technical support to customers via email (Ticketing), chat, and zoom calls troubleshooting issues related to API connections and issues appearing with the offered email marketing software

- Collaborated with cross-functional teams to resolve complex queries

- Documented solutions and maintained knowledge base articles to enhance service efficiency and customer satisfaction Personal D e t a i l s

Summary

Object ive

Exp erience

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Sr. Customer Care Executive Concentrix

Gurugram

8th September 2025 — Present

• Provided comprehensive support for T-Mobile (Thunder) project customers, focusing on first call resolution and customer satisfaction.

• Processed customer accounts and service requests with accuracy and efficiency, adhering to T-Mobile quality standards.

• Consistently met or surpassed key performance indicators (KPIs) related to call handling time, customer satisfaction, and issue resolution rate.

• Maintained expert knowledge of T-Mobile products, services, and troubleshooting procedures to effectively address customer needs.

Bachelor's of Arts Delhi University

Delhi

2019 — 2022

12th Standard CBSE

Delhi

2018 — 2019

10th Standard CBSE Board

Delhi

2016 — 2017

Hindi English

Problem solving Strong work ethics

Collaboration Adaptability

Ability to express technical concepts clearly to

people with no technical background

Good Problem Solving abilities

Education

L anguages

Skills

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