Experienced Office & Operations Manager

Clarisse Hilario

Los Angeles, CA ***** 323-***-**** **************@*****.***

Dynamic Office Manager with over six years of leadership experience and nine years in logistics and client services, demonstrating a strong track record in team management, inventory control, and executive support. Expertise in overseeing daily operations to ensure seamless workflows while fostering a productive and efficient environment. Proficient in office software, scheduling, and resource allocation, driving operational success through strategic planning and execution. Ready to embrace a managerial role that leverages exceptional organizational and communication skills to contribute to ongoing business achievements. Office Manager, 10/2020 - Current

EXCEL DIAMONDS INC – Los Angeles, CA

Oversaw a dynamic team, ensuring productivity, meeting deadlines, and maintaining high company standards

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Managed customer accounts receivables, vendor payables, employee payroll, and office allowance accounts

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Coordinated domestic and international travel itineraries for the CEO, ensuring seamless travel experiences

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Answered inquiries, resolved concerns, and maintained excellent communication with customers, vendors, and staff

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Managed calendars, scheduled appointments, and coordinated meetings using Microsoft Outlook, Google Calendar

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Organized and arranged meetings, including booking conference rooms, preparing agendas, and setting up virtual meetings

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Implemented effective leadership strategies for remote work, including regular virtual check-ins and team- building activities

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• Managed daily office operations, ensuring efficient workflow and adherence to company policies.

• Implemented office supply management systems, reducing costs and preventing shortages. Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

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• Managed approximately 15-30 incoming calls, emails aper day from customer. Professional Summary

Work History

Sales Associate, 01/2019 - 12/2020

GANTMONDS COMPANY – Los Angeles, CA

• Created detailed product listings with high-quality images and accurate descriptions for the online store

• Optimized product titles and descriptions for search engine visibility

• Handled 10-20 orders fulfillment, including packaging, labeling, and arranging shipments

• Coordinated with shipping carriers to ensure timely delivery and updated customers on order status

• Maintained accurate records of sales, inventory, and customer information

• Assisted customers via email or chat, addressing inquiries and resolving issues Sales Associate, 01/2016 - 12/2019

O'NACCIONALE – Los Angeles, CA

• Processed more than 800 pieces of orders through online selling platforms

• Performed office tasks such as data entry, faxing, and emailing

• Processed shipping international and local

Secretary of Ambassador of UGANDA, 01/2013 - 12/2016 UGANDA EMBASSY – COPENHAGEN, DK

• Performed routine clerical tasks and errands to assist staff

• Canceled or rescheduled appointments and ordered office supplies

• Completed data entry, faxing, and emailing tasks Quality Control Supervisor, 01/2012 - 12/2013

M.Y. SAN CORPORATION

• Monitored operations to ensure production standards were met

• Recommended adjustments to the assembly or production process

• Inspected, tested, or measured materials or products being produced

• Removed all products and materials that failed to meet specifications

• Reported inspection and test data to management

Hotel and Restaurant Management: COLLEGE, 12/2011

STI COLLEGE - Cainta

• Hotel and Restaurant management (Associate's degree)

• Some college

Education

Skills

• Customer service • Office management • Organizational skills

• Data entry • Customer relations • Billing

Scheduling and calendar

management

• • Administrative support • Bookkeeping

• Credit and collections • Mail handling • Scheduling coordination

• Operations management • Event coordination • Business administration

• Travel coordination • Vendor engagement • Senior leadership support

• Schedule management • Budget management • Attention to detail

• Multitasking and organization • Problem-solving abilities • Effective communication

• Phone and email etiquette • Customer service management • Quickbooks

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