Multi-Unit Operations District Manager
Resume:
BILL HYLER
Pensacola, FL 502-***-**** ****.*.*****@*****.***
LinkedIn: www.linkedin.com/in/bill-hyler-17a5455a
DISTRICT MANAGER MULTI-UNIT OPERATIONS LEADER
Operational Excellence Team Development Customer Experience Business Growth
Accomplished operations executive with 25+ years of experience leading multi-unit operations across multiple states. Proven success driving operational excellence, improving customer satisfaction, developing high-performing leaders, increasing profitability, and executing strategic initiatives. Recognized for building engaged teams, improving operational performance through KPI-driven leadership, and fostering a culture of accountability, communication, and continuous improvement.
CORE QUALIFICATIONS
●District & Multi-Unit Leadership
●Operations Management
●Team Building & Leadership Development
●Customer Experience Excellence
●Sales Growth & Business Development
●P&L Management
●Budget & Payroll Oversight
●Operational Audits & Compliance
●Asset & Facility Management
●Vendor Management
●KPI & Performance Analytics
●Employee Engagement & Retention
●Recruiting, Hiring & Coaching
●Process Improvement & SOP Development
●Safety & Risk Management
●Conflict Resolution
●Microsoft Excel, Word, Outlook & PowerPoint
PROFESSIONAL EXPERIENCE
Director of Field Operations
High Power Technical Services January 2016 – March 2026
Provided executive leadership for multi-state operations supporting hundreds of employees, multiple offices, and thousands of customers.
Key Accomplishments
●Directed multi-location operations while ensuring consistent execution of company standards, customer service, and operational excellence.
●Recruited, hired, coached, and developed managers and frontline employees across multiple markets.
●Managed operational budgets, labor planning, payroll oversight, workforce scheduling, and productivity initiatives.
●Utilized KPIs and analytics to improve operational performance, customer satisfaction, and profitability.
●Built accountability systems that improved employee performance and operational consistency.
●Oversaw company assets, fleet operations, inventory, equipment, and vendor relationships.
●Developed and implemented company-wide SOPs, operational audits, safety initiatives, and compliance programs.
●Partnered with executive leadership to launch and scale fiber optic and solar divisions.
●Successfully resolved escalated customer concerns while improving retention and service quality.
●Mentored and developed leaders who advanced into higher-level management positions
●Directed operational growth for an expanding solar installation organization.
●Managed installation operations, labor planning, vendor relationships, customer satisfaction, and project execution.
●Collaborated with finance to determine labor costs, COGS, and operational profitability.
●Developed installation standards, performance metrics, and quality assurance processes.
●Developed and launched fiber operations across multiple markets.
●Built operational processes, staffing plans, training programs, and quality standards.
●Managed contractor relationships, productivity, budgets, and customer experience initiatives.
●Leveraged operational reporting and analytics to improve efficiency and profitability.
General Manager of Field Operations
Satellites Unlimited, Inc. March 2012 – January 2016
Directed one of the company’s largest operational regions supporting more than 500 technicians, 42 Field Service Managers, and 14 office locations.
Selected Accomplishments
●Led multi-location operations focused on customer satisfaction, operational excellence, and financial performance.
●Built the company’s retail sales department from the ground up, creating SOPs, hiring sales staff, and driving revenue growth.
●Managed payroll budgets, labor planning, fleet assets, and vendor partnerships.
●Conducted operational audits while ensuring compliance with safety and company standards.
●Improved productivity, employee engagement, and customer satisfaction through coaching and performance management.
●Developed managers through mentoring, leadership coaching, and succession planning.
General Manager
ColorTyme Furniture & Appliance ColorTyme Cash Advance Ebro International
February 1994 – April 2004
●Managed retail operations, staffing, customer service, sales, inventory, collections, and financial performance.
●Hired, trained, coached, and retained high-performing customer service and sales teams.
●Exceeded sales goals through employee development, relationship building, and operational discipline.
●Managed facility appearance, merchandising standards, expense control, and profitability.
EDUCATION
Bachelor of Business Administration
Livingston University
Livingston, Alabama
High School Diploma
East Ridge High School
East Ridge, Tennessee
LEADERSHIP HIGHLIGHTS
●25+ years leading multi-unit operations
●Managed organizations with 500+ employees across multiple states
●Built multiple departments from startup to high-performing operations
●Extensive experience recruiting, developing, and retaining top talent
●Proven success improving customer satisfaction and operational performance
●Strong background in operational audits, compliance, vendor management, and asset oversight
●Experienced managing budgets, payroll, labor costs, KPIs, and P&L performance
●Willing to travel and relocate for career advancement
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