Training & Development Manager - HR Operations

ANNETTE RUIZ

Las Vegas, NV 661-***-**** *********@*****.***

TRAINING MANAGER LEARNING & DEVELOPMENT HR & OPERATIONS LEADER

Bilingual (English/Spanish) training and development professional with extensive experience designing onboarding programs, developing SOPs, coaching employees, facilitating learning initiatives, and improving operational performance. Proven ability to assess training needs, create scalable processes, and partner with leadership teams to drive employee engagement, consistency, and organizational growth. Experienced in recruiting, interviewing, onboarding, performance management, and cross-functional collaboration. Recognized for building strong relationships, facilitating knowledge transfer, and helping employees successfully adopt new procedures and expectations.

TRAINING & LEADERSHIP HIGHLIGHTS

Designed and delivered onboarding and training programs for employees across administrative, customer service, healthcare, legal, marketing, and operations-focused roles.

Created customized SOPs, workflow documentation, training guides, and reference materials to improve employee performance and operational consistency.

Trained, coached, supervised, and evaluated approximately 24–30 employees throughout career progression.

Facilitated virtual onboarding sessions, one-on-one coaching, and performance development meetings.

Recruited, screened, interviewed, and onboarded candidates for diverse professional positions.

Partnered with business owners, administrators, and leadership teams to identify process gaps and implement training solutions.

Experienced presenting information to employees, families, community organizations, administrators, and executive stakeholders.

Strong relationship-builder known for quickly establishing trust, credibility, and engagement across all organizational levels.

Comfortable leading discussions, facilitating learning, and supporting employee development initiatives.

Willing and able to travel extensively to support training, onboarding, and operational initiatives.

CORE COMPETENCIES

Training & Development • Learning & Development • Employee Onboarding • Staff Coaching • Leadership Development • SOP Development • Process Improvement • Performance Management • Recruiting & Interviewing • Talent Acquisition • Presentation & Facilitation • Program Coordination • Workforce Development • Employee Relations • Operational Excellence • Cross-Functional Collaboration • Compliance & Auditing • Client Success • Virtual Training • Bilingual Communication

PROFESSIONAL EXPERIENCE

HR DIRECTOR TRAINING & CLIENT SUCCESS MANAGER

Quality Virtual Solutions Remote July 2024 – Present

Lead recruitment, screening, interviewing, onboarding, training, and employee development initiatives for remote teams supporting clients across multiple industries.

Design and deliver virtual onboarding programs that prepare new employees for client-specific procedures, workflows, performance expectations, and service standards.

Develop customized SOPs, training guides, workflow documentation, and operational resources to support consistency and employee success.

Assess employee knowledge gaps and learning needs, providing coaching and ongoing performance support.

Partner directly with business owners to analyze operational processes, identify training opportunities, and implement customized solutions.

Facilitate onboarding meetings, employee training sessions, and client transition discussions through virtual platforms.

Mentor and supervise virtual assistant teams while fostering accountability, engagement, and professional growth.

Support client retention by ensuring employees are effectively trained and aligned with client expectations.

Key Accomplishments

Developed onboarding and training materials for multiple client environments and business models.

Supported hiring, onboarding, and development efforts for positions including insurance verification, legal support, customer service, social media, marketing, architecture, and administrative roles.

SALES EXECUTIVE

Shift4 / HubWallet Remote July 2022 – Present

Deliver consultative presentations and product demonstrations to business owners and executive decision-makers.

Educate clients on payment technology solutions, implementation strategies, and operational efficiencies.

Guide customers through onboarding and adoption processes while providing ongoing support.

Build strong client relationships through effective communication, training, and problem-solving.

Utilize CRM systems to track engagement, manage opportunities, and support forecasting activities.

ENROLLMENT & RECORDS FACILITATOR / REGISTRAR

Beacon Academy of Nevada Las Vegas, NV June 2021 – July 2024

Managed student enrollment, records compliance, and data integrity for a diverse student population.

Collaborated with administrators, counselors, teachers, families, and external agencies to support student success.

Assisted with staff onboarding and training related to enrollment procedures and documentation requirements.

Maintained compliance with state regulations, district requirements, and audit standards.

Served as a trusted resource for students, parents, and staff regarding enrollment processes and records management.

Supported continuous process improvement efforts to enhance operational efficiency.

REGISTRAR

Kern High School District Bakersfield, CA August 2011 – November 2017

Managed admissions, withdrawals, graduation records, transcripts, and compliance documentation.

Trained and onboarded new registrar staff on district policies, systems, and procedures.

Collaborated with administrators, counselors, families, and community resource organizations to support student achievement.

Served as a liaison between schools, families, and community agencies to connect students with available resources.

Assisted families with enrollment requirements, documentation, and student transitions.

Maintained compliance with district, state, and federal regulations governing student records.

TEAM SUPPORT SUPERVISOR

Desert Counseling Clinic Bakersfield, CA January 2009 – August 2011

Supervised front office, intake, and medical records staff while ensuring efficient daily operations.

Conducted employee evaluations and provided coaching, mentoring, and performance feedback.

Assisted with audit preparation, compliance monitoring, and quality assurance initiatives.

Coordinated intake services and collaborated with schools, families, and community resource agencies.

Trained staff on documentation standards, intake procedures, customer service expectations, and compliance requirements.

Implemented workflow improvements that supported operational efficiency and service consistency.

OFFICE SERVICE SPECIALIST

Kern County Mental Health Bakersfield, CA May 1992 – January 2009

Supported administrative operations, records management, and departmental workflow coordination.

Supervised clerical personnel and contributed to employee evaluations, coaching, and development efforts.

Assisted with onboarding and training of newly hired employees on departmental procedures and compliance standards.

Coordinated medical records, SSA documentation, and regulatory requirements.

Partnered with leadership to maintain efficient operations and support service delivery goals.

ADDITIONAL EXPERIENCE

Health Care Provider Private Client

November 2017 – February 2021

Delivered comprehensive care and support services while maintaining professionalism, trust, and client satisfaction.

Scheduling Coordinator MedSmart Inc.

February 2021 – June 2021

Coordinated patient scheduling, insurance verification, physician orders, and customer service support.

EDUCATION

High School Diploma

East High School Bakersfield, California

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