Retail Store Assistant Director
Resume:
AZMEER KHOWAJA
Richmond, TX *****
**************@*****.***
Seasoned Manager with 10+ years of extensive retail and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support. Skillfully controls shrinkage, oversees inventory and leads financial operations for corporation companies. Skilled Store General Manager bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business operations sustainable and agile in dynamic markets. WORK HISTORY
November 2024 to Present
Assistant Store Director Fiesta Mart
Supports the Store Director by managing daily operations, driving sales, ensuring excellent customer service, and leading staff to achieve store goals, focusing on everything from staffing and scheduling to inventory, visual merchandising, and profit/loss management, while acting as a key leader and brand ambassador in the Store Director's absence. Key Responsibilities:
Sales & Profitability
• Assist in achieving sales budgets and controlling expenses.
• Analyze sales data to identify opportunities and implement action plans.
• Manage inventory levels, monitor stock, and oversee merchandising to maximize sales. Operations & Compliance
• Oversee daily store operations, including opening/closing, cash control, and security.
• Ensure compliance with all company policies, procedures, safety, and sanitation standards.
• Manage store upkeep, maintenance, and visual presentation. Team Leadership & Development
• Supervise, train, develop, and motivate store associates.
• Create employee schedules based on sales volume and workload.
• Handle employee relations, performance reviews, and disciplinary actions. Customer Experience
• Foster a customer-focused environment, providing personalized service.
• Address customer complaints and resolve issues promptly and professionally.
• Model exemplary selling techniques and maintain a welcoming atmosphere. In essence, the ASD is a versatile leader responsible for the smooth, profitable, and customer friendly functioning of the store, supporting the Store Director and stepping up to lead when needed.
Nov 2023 – November 2024
Store Manager Anzee Enterprises LLC, 200 E FM 2410 Road, Tx 76548 Hiring, training, scheduling, and supervising employees. Monitoring stock levels, ordering supplies, and managing fuel and merchandise. Ensuring excellent customer service, handling complaints, and maintaining a positive store image. Managing cash flow, processing transactions, and potentially setting daily sales goals. Maintaining cleanliness, ensuring pumps and equipment are in working order, and implementing promotions.
Adhering to safety and environmental regulations, as well as company policies. Opening and closing the store, following security and safety procedures. Monitoring sales and financial transactions, potentially setting daily prices. Ensuring compliance with health and safety standards for both customers and employees. Maintaining a clean and well-stocked store environment. Handling customer inquiries and complaints effectively. Developing and implementing store promotions.
Managing the budget and potentially reporting to company executives. May 2022 - October 2023
General Store Manager Mi Celine Mercado, 611 S Main St Elgin, Tx 78621 Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow. Managed inventory control, cash control, and store opening and closing procedures. Assisted with hiring, training and mentoring new staff members. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Approved regular payroll submissions for employees. Reconciled daily sales transactions to balance and log day-to-day revenue. Rotated merchandise and displays to feature new products and promotions. Supervised guests at front counter, answering questions regarding products. Managed purchasing, sales, marketing and customer account operations efficiently. Trained new employees on proper protocols and customer service standards. Monitored daily cash discrepancies, inventory shrinkage and drive-off. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Recruited, hired, and trained in initial personnel, working to establish key internal functions and outline scope of positions for new organizations. Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
November 2020 - May 2022
Store Manager Honey Stop, 3680 Highland Ave, Beaumont, TX 77705 Managed inventory control, cash control, and store opening and closing procedures. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures. Rotated merchandise and displays to feature new products and promotions. Assisted with hiring, training and mentoring new staff members. Approved regular payroll submissions for employees. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Reconciled daily sales transactions to balance and log day-to-day revenue. Supervised guests at front counter, answering questions regarding products. Trained new employees on proper protocols and customer service standards. Scheduled employees for shifts, taking into account customer traffic and employee strengths. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships. Monitored daily cash discrepancies, inventory shrinkage and drive-off. March 2020 - November 2020
Bookkeeper Plateau Truck Stop, 158821 A I-10, Van Horn, TX 79855 Maintained and processed invoices, deposits, and money logs. Completed payroll for employees and maintained detailed records of procedures. Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Reconciled and corrected issues with financial records. Posted daily receipts and payments in accordance with corporate protocols. Established QuickBooks accounting system to reflect accurate financial records. Identified accounting errors when cross-referencing documents and database information. Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
February 2018 - February 2020
Account Manager Crown Lifan, Gari Khata, Hyderabad Sindh, Pakistan. Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Educated clients on new products or services to increase customer engagement with brand. Facilitated client satisfaction and renewed customer relations to drive growth. Monitored and analyzed customer feedback to identify opportunities for improvement. Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
Evaluated client needs and developed tailored solutions to increase positive customer ratings. Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Built relationships with customers and community to promote long term business growth. Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base. Negotiated prices, terms of sales and service agreements. January 2015 - February 2018
Administrative Officer Aminabad Housing Society, Govt College Road, Kali Mori, Hyderabad Sindh, Pakistan.
Created, prepared, and delivered reports to various departments. Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Updated reports, managed accounts, and generated reports for company database. Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Prepared agendas and took notes at meetings to archive proceedings. Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Delivered performance reviews, recommending additional training or advancements. Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Scheduled office meetings and client appointments for staff teams. Created and maintained databases to track and record customer data. Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Developed strategies to streamline and improve office procedures. Negotiated contracts with vendors and suppliers for office supplies,equipment and services. Managed department budgets and generated financial reports for management review. Drafted correspondence and other documents for CEO and department heads in company's voice.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Followed detailed directions from management to complete daily paperwork and computer data entry.
June 2011 - December 2014
Billing Assistant Aga Khan University Hospital Diagnostic Centre, Rajputana Road, Hyderabad Sindh, Pakistan.
Received, sorted and distributed incoming mail.
Produced and mailed invoices, payment reminders and financial notices. Contacted customers and third party payers to pursue payments. Identified, researched, and resolved billing variances to maintain system accuracy and currency. Processed incoming payments and outgoing refunds each week. Processed and verified invoices to secure accuracy of billing information. Monitored customer accounts to identify and rectify billing issues. Reviewed and reconciled customer accounts to manage accuracy of payments. Used data entry skills to accurately document and input statements. Responded to customer concerns and questions on daily basis. Handled account payments and provided information regarding outstanding balances. Monitored outstanding invoices and performed collections duties. EDUCATION
October 2018
Associate in Engineering Technology Civil Engineering Technology Sindh Board of Technical Education, ST-22, Block 6, Main University Road, Karachi
August 2016
Master of Commerce Accounting
University of Sindh, Pakistan, Allama I.I. Kazi Campus, Jamshoro, 76080, Pakistan
May 2014
Bachelor of Commerce Accounting
University of Sindh, Pakistan, Allama I.I. Kazi Campus, Jamshoro, 76080, Pakistan. SKILLS
Promotional Planning
Employee Supervision
Budget Administration
Loss Prevention
Customer Relations
Talent Recruitment
Process Improvements
Staff Management
POS Systems Operations
Training and Mentoring
Inventory Control
Product Merchandising
Stock Management
Multitasking Abilities
Customer Service
Problem Solving
Time Management
Employee Scheduling
Staff Training
Marketing Strategies
Store Operations
Decision Making
Budget Management.
LANGUAGES
English urdu
Sindhi
Spanish
Gujrati
Punjabi
Contact this candidate