Administrative & Customer Service Professional
Resume:
KAREN L. BREUER
904-***-**** ********@*****.***
PROFESSIONAL SUMMARY
Administrative and customer service professional with 15+ years of experience supporting executives, managing office operations, coordinating client transactions, and delivering exceptional customer service. Skilled in scheduling, calendar management, documentation, customer relations, transaction coordination, and problem resolution. Recognized for strong organizational abilities, attention to detail, professionalism, and the ability to build positive relationships with clients and colleagues. Seeking to contribute administrative, customer service, and operational expertise to a growing organization.
CORE COMPETENCIES
• Administrative Support
• Executive & Calendar Management
• Customer Service Excellence
• Office Operations
• Scheduling & Coordination
• Client Relationship Management
• Real Estate Transaction Coordination
• Document & Records Management
• Event Planning & Logistics
• Microsoft Office Suite
• CRM Systems
• Training & Onboarding
• Problem Resolution
• Team Collaboration
PROFESSIONAL EXPERIENCE
Family Caregiver August 2016 – December 2024
• Coordinated healthcare appointments, records, scheduling, and communications for aging family members.
• Managed financial records, household operations, and long-term planning responsibilities.
• Maintained detailed documentation while handling multiple priorities and time-sensitive situations.
• Demonstrated exceptional organization, problem-solving, and advocacy skills.
Realtor Self-Employed Northeast Florida January 2009 – August 2018
• Managed client relationships, contracts, scheduling, and transaction coordination throughout the home buying and selling process.
• Coordinated communications among clients, lenders, inspectors, title companies, and vendors.
• Maintained transaction records and ensured timely completion of documentation and deadlines.
• Delivered exceptional customer service while managing multiple clients and priorities.
Administrative Assistant Keller Williams Realty Jacksonville Beach, FL March 2013 – December 2014
• Coordinated more than 100 residential real estate transactions from contract to closing.
• Managed client communications, appointments, contracts, and transaction documentation.
• Trained and supported new agents on company systems, policies, and transaction procedures.
• Served as liaison among agents, clients, lenders, and title companies.
Guest Services Representative Hotel Indigo Jacksonville, FL January 2011 – April 2013
• Delivered exceptional customer service through reservation management and guest support.
• Resolved customer concerns promptly and professionally.
• Assisted with reporting, auditing, and operational support functions.
• Maintained accuracy and efficiency in a fast-paced environment.
Executive Assistant Prudential Network Realty Jacksonville, FL April 2006 – November 2008
• Managed executive calendars, travel arrangements, meetings, and company events.
• Coordinated annual sales conventions, training events, and vendor communications.
• Prepared presentations, reports, and operational documentation.
• Supported senior leadership with administrative and organizational functions.
Administrative Assistant / Office Manager Prudential Network Realty Atlantic Beach, FL August 2002 – April 2006
• Coordinated onboarding and orientation for new agents.
• Managed office operations, compliance requirements, and administrative workflows.
• Provided training and support to agents and staff.
• Maintained records and assisted with daily business operations.
EDUCATION
University of Alabama
Business Studies
Tuscaloosa, Alabama 1993–1996
Raritan Valley Community College
Business Studies
1996–1997
CERTIFICATIONS
Florida Real Estate Salesperson License (Formerly Licensed)
TECHNICAL SKILLS
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
CRM Systems
Scheduling & Calendar Management
Document Management
Customer Relationship Management
Event & Travel Coordination
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