Customer Support & Back Office Executive
Resume:
Responds incoming queries from the Dealers on support application related parts order,
billing, and product repair.
K-229, Dakshinpuri Extension
*********@*****.***
Rahul Kumar
*/*** Dakshinpuri Extn Dr. Ambedkar Nagar
New Delhi-110062
Contact No.: +91-798*******
E-mail: *************@*****.***
OBJECTIVE
Energetic, results-oriented team player eager to bring strong administrative skills to a growing company in need of top- level support, with excellent organization, communication and relationship build skills.
ACADEMIC QUALIFICATIONS
Bachelor’s Degree in Arts, UNIVERSITY OF DELHI ! NEW DELHI <05, May 2017> 12th Passed from C.B.S.E. New Delhi < May-2013 >
10th Passed from C.B.S.E. New Delhi < May-2011 >
(IB Monotaro Private Limited) From 07-Nov-2023 to Present
Position: Executive, Customer Support (Blended)
Experience:
Software: ZOHO, Clickpost, Servetel, Software and Outlook KEY JOB RESPONSIBLITIES
Handling incoming complaint calls, e-mails and chat related order status and repair status from the customer, also having co-ordination with logistic and warehouse team to get the products deliver.
Watch spare parts sell through support app, seeking payment in advanced and co- ordination with account, part and dispatch team to get all the orders need to be deliver.
Handling customer escalations related defective product, duplicate product, payment issues and delivery related problem.
Developing strong relationships with distributors/Retailers in areas such as Part management, Consumer Insight & Sales.
Receives customers request by mail, to know service center detail, repair status, cancellation, product originality, technical support, registration and warranty claims
Coordinating with service centers to get customer’s product to be repaired on Given TAT, also arranging spares which is not available in service centers. Infocom Network Pvt. Ltd From 18-Sep-2020 to 01-Sep-2023
Position: Senior Process Associate, CRM (Blended)
Experience: 3 year
Software: Dialpad, CRM, Navision, Zimbra
CURRICULAM-VITAE
2 Years
KEY JOB RESPONSIBLITIES
Being the primary business contact for clients and managing their day to day enquiries.
Managing the day to day liaison and coordination of servicing for your key client business objectives.
Developing strong relationships with key stakeholders in areas such as Marketing, Category Management, Consumer Insight & Sales.
Receives customers request by telephone or mail, analyzes request, information requested or ascertains who best can provide the information, and routes the request to the proper person.
Passes information between supplier and buyer, answers question, and resolves client disputes.
PERSONAL DETAILS:
Father’s Name: Mr. Rakesh
Date of Birth: 12-Sep-1995
Nationality: Indian
Marital Status: Single
Language Known: Hindi, English
DECLARATION:
I, hereby declare that all the information in this resume is correct and accurate Date
(Rahul Kumar)
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