Remote Paycor Payroll & HCM Specialist

Steven Carson

****************@*******.*** • 253-***-**** • linkedin.com/in/steven-carson-153616242

Summary

Remote payroll specialist with 2+ years of Paycor HCM expertise in payroll, tax, and HR. Consistently achieving above-goal metrics month over month while mentoring peers and driving team improvements. BS in Computer Science; eager to apply firsthand Paycor knowledge to training and enablement. EDUCATION

University of Nevada, Las Vegas 2019

Bachelor of Science in Computer Science

PROFESSIONAL EXPERIENCE

Paycor, Remote Dec 23 - Present

Managed Services Consultant

• Manage end-to-end payroll processing and all pay-related changes for a dedicated portfolio of 7 clients representing 1,500 employees, ensuring accurate, timely, and multi-jurisdiction compliant payroll delivery.

• Conduct regular system audits and configure time & attendance platforms, HR compliance frameworks, and general ledger integrations to maintain data integrity and regulatory adherence across client accounts.

• Deliver expert troubleshooting and consultative support on complex tax, payroll, and HCM issues while maintaining top-tier quality metrics and high client satisfaction in a high-volume remote environment.

• Prior to moving into this specialized role I processed 8,000+ calls; received recognition from SVP, multiple managers, and co-workers for dedication to resolving complex issues and providing team support.

Minted, Remote Oct 22 – Jan 24

Escalations Lead

• Handled 50+ complex client escalations monthly by actively monitoring team chats and queues, taking live transfers.

• Conducted 100+ monthly client account reviews to evaluate and approve/decline refund requests, ensuring accurate decision-making, compliance, and client satisfaction—demonstrating strong analytical review and quality assurance abilities relevant to call auditing and feedback sessions.

• Delivered dedicated team training and guidance to phone/chat reps, resulting in improved client experience and a measurable decrease in escalations—highlighting expertise in knowledge transfer, process education, and proactive team enablement.

FlexPro Meals, Remote Jan 21 – Sept 22

Proactive Customer Support

• Delivered proactive outreach to 100+ clients daily, providing critical subscription and order troubleshooting information upfront to empower customers and prevent support issues.

• Supported three customer support teams by creating and delivering training materials to guide reps in offering preventative education to customers, resulting in reduced escalations and improved service quality—highlighting skills in training development, knowledge transfer, and team performance enhancement.

• Created and managed text + email customer campaigns using Klaviyo, delivering proactive system and subscription guidance that reduced churn rate and overall customer support load—showcasing campaign design, data-driven process improvement, and cross-channel enablement capabilities

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