Customer Service & Administrative Assistant

Iyahna Vance

619-***-**** ***********@*****.*** CA

Summary

Customer service and administrative professional with 7+ years of experience supporting clients, managing accounts, coordinating communications, and maintaining accurate records. Skilled in customer relations, data entry, billing, scheduling, account management, and problem resolution. Strong communicator with experience working both independently and remotely while maintaining accuracy, professionalism, and confidentiality.

Skills & abilities

Communication & Writing

Strong active listening

Excellent grammatical, editing, and proofreading

Excellent conversational engagement attitude

Strong interpersonal communication

Clear and polished phone etiquette

Technical

Intermediate skills with MS Office [i.e. Excel, Outlook, Teams, Word, & PowerPoint]

Windows and macOS system

Familiar with CRM systems (ZenDesk, Salesforce, Slack)

Multi-line phone systems

Excellent multitasking within various platforms

60/wpm typing speed

Professional Skills

Maintains strict confidentiality agreements

Organizational skills and attention to detail

Problem-solving and time management

Quick learner and adaptive to changing

Professional Experience

Jun. 2025 – Feb. 2026

Tina’s Cleaning Service, CA Administrative Assistant (Hybrid)

Acted as the primary point of contact for clients and staff, ensuring timely communication via phone and email.

Drafted, edited, and managed correspondence, reports, presentations, and business documents.

Entered and maintained accurate company records while ensuring confidentiality.

Assisted with bookkeeping, data entry, billing, marketing campaigns, and general office operations.

Ensured compliance with company policies and quality standards while providing excellent customer service.

Jan. 2022 – May 2025

Hilton Garden Inn, CA Front Desk Receptionist (On Site)

Delivered exceptional customer service to hotel guests in a fast-paced hospitality environment.

Managed high-volume phone calls, emails, reservations, and guest inquiries.

Resolved guest concerns professionally, escalating issues when appropriate.

Maintained confidential guest records with accuracy and attention to detail.

Coordinated communication between guests and hotel departments to ensure a positive guest experience.

Assisted with daily administrative duties and front office operations.

Sep. 2018 – Aug. 2021

Sew & Vac, CA Customer Support Specialist (Hybrid)

Assisted customers via phone and email with product information, shipping inquiries, order support, and return/exchange policies.

Maintained 97% customer satisfaction.

Processed 100+ customer accounts weekly.

Managed a high volume of inbound calls (70+ a day).

Created and resolved customer service tickets using SAP.

Investigated customer concerns and recommended effective solutions.

Collaborated with internal departments to improve customer satisfaction and resolve issues efficiently.

Successfully transitioned to remote work while maintaining responsive communication and customer service standards.

Education

Bachelor of Arts in Communications GPA: 3.89

Southern New Hampshire University, NH (Online)

Completed: 2026

Summa Cum Laude

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