Senior Network Engineer and Ops Lead

Atonial D Hyatt Jr.

***** ***** **, *******, ** *0603

Phone: 703-***-**** Email: ************@*****.***

OVERVIEW

Network Engineer with institutional knowledge and extensive experience in managing network operation teams, establishing new security protocols, creating standard operating procedures, and developing enterprise-level solutions to mitigate security risks and vulnerabilities. Complex issues. Established knowledge and significant qualifications in networking, security configurations and operations.

CLEARANCE

Active Secret Clearance

CERTIFICATIONS

(CCNA) CISCO Certified Network Associate

(CASP) Certified Apprentice Security Practitioner

CompTIA Security +

(CCNP) Cisco Certified Network Professional (Pending)

EXPERIENCE

Leidos – NOAA NCEP

Network Engineer IV - JUN 2023 – Present

Responsibilities:

Manage and lead Operations Support team in identifying resolutions for issues ie. desktop support, hardware issues/inconsistencies in cabling, network issues such as LAN/WAN.

Create reports and advise leadership on network issues, identifying and mitigating risks and implementation plans to improve customer services we provide to the users using benchmarks and roadmaps for success that will increase the level of support, performance, uptime while adhering to industry standards.

Serve as the Network Engineer and point of contact for day-to-day Operations & Maintenance Support both verbally and in writing.

Provide expertise and institutional knowledge on present and upcoming technologies and technology solutions that the team could put in place.

Conducted iOS upgrades on Cisco devices, ensuring minimal downtime and full post-upgrade functionality through detailed planning, testing, and rollback procedures.

Performed configuration changes, code upgrades, and code fixes on Cisco routers and switches to enhance security and performance.

Applied and managed critical patches and software updates across network infrastructure in alignment with vendor and security best practices.

Hands-on experience with Cisco firewalls including ASA and Firepower Threat Defense (FTD): configured rules, policies, and performed regular maintenance and troubleshooting.

Managed and configured Cisco routers in complex networking environments, supporting BGP, EIGRP, OSPF, and VPN tunnels.Utilized CLI and GUI tools (ASDM, Firepower Management Center) for firewall management and diagnostics

Developed and maintained comprehensive documentation for all network changes and upgrade procedures.

Configured and installed CISCO, Juniper devices 9K series, 4300 series ASAs and multiple other networking devices, managed Solarwinds for circuits and device outages as well as daily updates of tickets, (ServiceNow).

Support team building exercises and cross-team collaboration through meetings with fellow team leaders to expand our portfolio and provide excellent customer service and user experience.

Monitor the uptime of devices and respond immediately to outages and inconsistencies in the network that ultimately helps us to achieve and maintain a high network reliability, availability and uptime.

Assist in creating proposals for our department putting the needs of the mission first while researching, identifying, and suggesting the most cost-effective and efficient technology solution.

USAID – ARBOLA

SENIOR NETWORK ENGINEER, MAY 2021 – FEB 2023 (NIGHT SHIFT)

Responsibilities:

• Assist the network staff with daily management of servers, create and manage user accounts, access to files, rights to groups, etc.

• Assist in monitoring the SERVICENOW Ticket queue, triage and resolve service requests assigned to the queue. Document resolutions in the service request worklog.

• Attend staff meetings as well as other meetings as required. Document knowledge base as well as create, update, and maintain documentation for USAID Leadership.

• Participate in the planning and execution of infrastructure development, including patching, expansion, and enhancement.

• Participate in training sessions, team meetings and meetings with others within SHA as required.

• Ensure USAID Standard Operating Procedures (SOP), policies and procedures are followed.

• Follow On-Call duties as part of the On-Call rotation:

• One (1) week every seven (7) weeks is a 24-hour day. While On-Call during business hours, are required to answer the On-Call phone as well as respond to On-Call emails. After hours, phone calls to On-Call are to be answered immediately and emails responded to (if necessary) by the next morning.

• During non-business hours, the Network On-Call support person will be no more than 1 hour's drive from Headquarters at all times during his/her assigned week (i.e. 24 x 7 availability) to respond to critical network problems or problems affecting mission-critical systems.

• Responsible for the design and implementation of large data communications or telecommunications networks. Implement operation and maintenance, and improvement of IT systems.

• Plans and monitors the installation of communications circuits.

• Manage and monitor local area networks and associated equipment (e.g., bridges, routers, modem pools, and gateways).

• Conducts short and long-term plan to meet c communications requirements.

• Responsible for the design and implementation of LANs/WANs using hub switching and router technology.

• Performs hardware/ software analyses to provide comparative data of performance characteristics and suitability within the existing systems environment.

• Prepares tradeoff studies and evaluations for vendor equipment.

• Generates network monitoring/ performance report, for LAN/WAN utilization studies.

• Recommends network design changes/enhancements for improved system availability and performance.

• Conduct studies pertaining to network configuration and monitor traffic patterns such as protocols and peak usage.

• Stays current with technological changes.

JUNE 2015 – JAN 2022

SENIOR NETWORK ENGINEER (LEAD), ANALYTICX

Configure, install and maintain network infrastructure devices to include CISCO routers, switches dealing with LAN, WAN, TCP/IP, EIGRP, OSPF, MPLS and multiple routing protocols

Organize, install and manage the organization’s local area network

Re-engineer BGP routing (Route Maps, AS-Path prepend, MED, Local Preference) to load balance traffic across multiple ISPs links

Collect, organize and analyze project data to assess project needs, create customized solutions to ensure customer satisfaction.

Create and disseminate program related documentation and standard operating procedures.

Process, track and deliver solutions to all critical incidents using BMC Remedy v 8.1

Manage and monitor team performance to ensure goals, standards and objectives are being met

Perform product quality control and troubleshoot Tier II/III level issues concerning network connectivity and security

Manage and train a mid-level team of contractors specializing in VOIP and Tech Control

Develop end of day and quarterly reports for management team to outline project needs and current status

Train employees on policies, procedures, computer applications and troubleshooting hardware issues

Configure CISCO 3750 Switches for network capabilities during NETMOD-C on base for Brocade replacement

Document and prepare employee performance reports for upper management team

Collaborate with vendors and technicians to facilitate resolution of network outages and repairs, reconfigure networks as requirements change based on project needs.

Provide 24/7 and first-level response for system outages during “on-call” periods and resolve issues associated with end user’s operation capabilities within AKO

Research updated technologies in areas related to engineering of computer hardware and software tools

Evaluate employee performance and identify areas of strength and room for improvement

Provide enterprise-level ideas and solutions related to network security and implementation

Triage calls for service based on availability, knowledge, business needs and expertise

MAY 2015 – MAY 2019 (NIGHT SHIFT)

NOC/JNOSC WATCH OFFICER, DEPARTMENT OF DEFENSE

Served as the acting JNOSC Battle Captain.

Oversaw the daily operation of the JNOSC to maximize productivity and minimize network downtime

Handled information flow into, within and out of the NOC/JNOSC

Provided mission critical status updates to leadership on Network Outages, Authorized Service Interruptions (ASIs), Open Critical Tickets and General Officer Quarters

Created documentation and status reports covering potential security violations and actions taken to mitigate any risks or incidents

Provided oversight and attention to command and control and reporting of the health and welfare of JSP provided services for all IT projects and applications within the organization (i.e. NIPR/SIPR network, voice, desktop, servers, storage, enterprise backup and recovery, messaging, applications, secure video teleconference facilities).

Supported and managed 10,000+ network devices to include but not limited to switches, routers, wireless access points, acceleration appliances, firewalls, file servers, VPN infrastructure, and ISP connections.

Advised and prepared reports for leadership identifying security findings, options for remediation, risks and maintained trackability of all documentation

Assisted in establishing the JSP CCIR list to eliminate uncertainties, provide clarity and increase transparency of all findings

Established the JSP NOC/JNOSC Severity Levels which resulted in an increase in reporting accuracy by 50%

Defined and improved the Management of Critical Events and ASI Process Standard Operating Procedures

Maintained awareness of and expertise in developments related to Information Security, Data Protection and Principles, by staying abreast of evolving technologies, relevant legislation and associated network security information

Developed Executive and Strategic Communication Plans

Monitored security compliance and the effectiveness of information security, data protection policies and standards

Gathered system and network data from detailed equipment logs for use in statistical reporting and analysis

Liaised with technical staff to evaluate technical measures being implemented in adherence to departmental information security requirements and access rights

Developed an instructional guidance and plan to satisfy requirements through the design, communication, and delivery of appropriate products and services.

Established and maintain documentation to track and manage all open security-related problem reports and enhancements

Implemented information security practices by managing and directing responses to DoD declared threats as well as other incidents of information security threats or penetration

Assessed contractor performance to provide vital input to the Quality Assurance Surveillance Plan (QASP) Report on a monthly basis

JUNE 2014 – JUNE 2015

NOC NETWORK ENGINEER, CATAPULT TECHNOLOGIES

• Ensured all engineers provide current and final statuses after approved scheduled maintenance

Provided analysis on all network devices and practices to include but not limited to switches, router, hubs, servers, LAN, WAN, TCP/IP, EIGRP, OSPF, MPLS and VOIP

Installed, configured and maintained network services for all equipment and devices within the network infrastructure

Ensured services were compliant with customer policies and met the quality and performance requirements

Resolved issues on network systems to increase business functionality

Interfaced with hardware and software engineers to provide permanent solutions

Designed and implemented security policies using ACL, PIX firewall

Provided Cisco 6500s, CISCO LAN Switching Configurations for multiple VIP’s and SES Quarters.

Configured CISCO routers (2500, 3000, 4000) devices using Routing protocols

Conducted troubleshooting on multiple Juniper devices network performance and outages

NOVEMBER 2012 – AUGUST 2015

INFORMATION TECHNOLOGY SERVICE DESK MANAGER, WALTER REED NATIONAL MEDICAL CENTER

Managed the Service Desk /Help Desk facilities within Walter Reed and the National Intrepid Center of Excellence (NICoE) and the Capital Medicine Joint Task Force Installations

Managed a team of 60 IT Personnel (Tiers 1-3) and created schedules for daily, weekly and monthly work tasks and duties for all Help Desk personnel

Supervised the transition of domain and IP space from Navy and Army Medicine to the Joint Medicine domain

Provided technical direction/evaluation of all Help-Desk ticket(s)/phone inquiries

Collaborated with other departments and technical staff to resolve issues

Provided technical support for a customer base of 15,000 users

Ensured that all certification and accreditation procedures had been fulfilled and maintained through adherence to the DoD information assurance certification and accreditation process

Imaged and configured desktops, VPN’s and stand-alone laptops

Triaged tickets to other IT department personnel and technical staff

Checked for and reviewed all Information Assurance Vulnerability Management (IAVM) alerts, bulletins and addressed the timely implementation of them

Configured email accounts, calendars and contacts on Blackberry devices

Created and configured network and direct connect printer cues

Managed accounts, computers and laptops in Active Directory

Worked directly with/for Chief Information Officer and Chief Operating Officer of the Information Technology Department on all network related issues and findings

Documented and maintained information management records, retention and archiving processes, procedures, to include the training and support of all staff

Implemented and enforced policies and procedures through weekly status reports and updates

Produced weekly status reports outlining accomplishments and status on special projects

Authored procedures and guidance to address process improvement for all special projects establishing awareness and transparency

EDUCATION

March 2012, A.A.S. – Computer Information System, ITT-Technical Institution

B.S. – Information Systems and Cyber Security

TECHNICAL EXPERTISE

Operating Systems

Windows 98 /XP/Vista/7

Hardware

Install, configure and troubleshoot PC’s

Desktops/Laptops

Wireless cards/ DSL modems

USB adapters

Video Cards/ Sound Cards

Wi-Fi/ MiFi

Routers/ Switches

Security

Norton Anti-Virus

McAfee

Spyware

Virus and Spam removal

Firewalls/ Digital Certificates

Encryption/VPN’s

Networking

IP Addressing

LAN/WAN Technology

TCP/IP Protocols

Router configuration

Cisco, Juniper Switches, Routers

Linksys

Ethernet Drivers

Software

Microsoft Office Suite

Remedy/GWI/ Service Now

Linux/Unix

Juniper/Citrix

Cisco

MS Exchange Server

VMWARE

Remote Desktop/Dame Ware

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