Professional Learning Systems Support Specialist
Resume:
Doris McQuiller
***************@*****.***
Objective: To secure a challenging position in a reputable organization to expand my learnings, skills and knowledge to excel.
Experience:
08/2016 to Present Georgia Professional Development System Atlanta, GA
Professional Learning System
Provide user support via telephone and email for all related issues on GAPDS
Exhibit professional courtesy for and provide timely support to all GAPDS users
Serve as GAPDS liaison with all DECAL divisions
Run exception reports and develop and modify documents such as training materials
Manages and organizes a defect resolution process to track and to make sure all defects are resolved in a timely matter
Conducts system training to support users in working with the system
Division lead for EAP meetings
Responsible for user acceptance testing for future system enhancements
Developed test scripts with UAT’s
Constructs in person remote support for a web-based application
08/2015 to 07/2016 West Georgia Technical College Douglasville, GA
Administrative Assistant II
Provided administrative support to ensure efficient operation of the office
Responsible for confidential and time sensitive materials for students
Time management skills and ability to multi-task and prioritize work
Worked closely with professors to ensure documents for grades were accurate
Developed and maintained a filing system
Coordinated office procedures
Received, sorted and distributed mail
Assisted in coordination, control and completion of special projects
07/2012 to 07/2015 Department of Family and Children Services Marietta, GA
Case Manager
Responsible for clients childcare providing certificates to provider
Provided clients with informative knowledge about childcare
Assisted clients during orientation with childcare packets and how to enroll
Monitored cases in a timely matter
Calculated incomes based on being accepted into this program
Gathered documents to determine eligibility
Scheduled meetings individually to answer questions pertinent to case
2/2003 to 06/2012 OneSource Inc Atlanta, GA
Accounts Payable Coordinator II
Responsible for autopays, expense reports and petty cash
Prepared and calculated monthly billings and rebillables
Maintained petty cash accounts and log all outgoing disbursements
Analyzed assigned accounts in preparation of month-ending closing
Prepared analysis of reports and produced monthly reports
Reviews, codes and verifies transactions and journal entries
06/2002 to 01/2003 Owens-Corning Inc. Kennesaw, GA
Scheduling Assistant
Sold basement finishing systems, attic insulations, sunrooms
Responsible for materials sales reps needed to complete the job
Answered calls for sales reps directed to appropriate rep
Assisted manager with other projects as assigned
02/1997 to 06/2001 Quest Diagnostics Inc. Smyrna, GA
Accounts Payable Coordinator
Coded, matched and processed 300 A/P vouchers weekly
Reconciled bank statements and made deposits of over three million dollars monthly
Researched and resolved questions relating to coding of invoices
Maintained current accounts and assisted in invoicing functions
Reconciled payable reports each month to confirm that all amounts were accurate
Other tasks and projects as assigned
Education:
Skills:
1991 Kansas State University (Bachelor of Science) Manhattan, KS
Microsoft Office: Excel, Word, AS400, JDEdwards, Snag It, Dameware Mini Remote, Skype for Business, Nexxphase, Nexxphone, SAP, SAS, Sharepoint
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