Administrative Operations & Scheduling Professional

KRISSY RICHTER

Administrative Professional

Cottrellville, Michigan 810-***-**** *************@*****.*** PROFESSIONAL SUMMARY

Detail-oriented and organized professional with over 15 years of experience in administrative support, operations management, customer service, scheduling, data entry, and record management. Proven ability to maintain accurate records, manage multiple priorities, and provide exceptional client service. Seeking to leverage strong organizational, communication, and problem-solving skills in an administrative role.

WORK EXPERIENCE

Owner / Operations Manager – Dust and a Heart Cleaning Services

• Orchestrated daily business operations, including scheduling and client communication.

• Handled invoicing, payment processing, and client account management.

• Maintained organized scheduling systems and documentation.

• Delivered exceptional customer service and client retention.

• Directed operations, organization, and problem resolution across service areas. Certified Pharmacy Technician – CVS Pharmacy

• Facilitated prescription processing and customer support.

• Maintained confidentiality of sensitive medical information.

• Processed insurance claims and pharmacy transactions accurately.

• Supported inventory control and precise recordkeeping. Jewelry Department Manager – Kmart

• Directed department operations, sales performance, and inventory management.

• Supervised and trained department staff.

• Provided exceptional customer service and resolved client issues. Front Desk Receptionist – Clinton River Mobile Home Community

• Managed phones, scheduling, and visitor coordination.

• Maintained office calendars and appointments.

• Processed payments and resident records accurately.

• Performed data entry and administrative support duties. EDUCATION

Macomb Community College

Associate Degree, Business (1999–2002)

Macomb Community College

Certification, Pharmacy Technician

CORE SKILLS

Administrative Support • Office Administration • Data Entry & Record Management • Scheduling & Calendar Management • Customer Service & Client Relations • Multi-Line Phone Systems • Billing

& Invoicing • Microsoft Word & Excel • Medical Office & Pharmacy Support • Confidentiality & HIPAA Awareness • Organization & Time Management • Problem Resolution & Communication

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