Customer Service & Compliance Associate

SHANTANA Campbell

Myrtle Beach Sc 843-***-**** *********@*****.***

OBJECTIVE

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

SKILLS & ABILITIES

Customer service

Relationship building

Complaint Procedures

Positive language

Telephone techniques

Effective questioning

Managing objections

Customer satisfaction

Process Development

Highly organized

Planning & preparation

Managing time

Troubleshooting

Teaching

Listening skills

Customer engagement

Working with others

Pro-active

Self-disciplined

Articulate

Tenacious

Supervisor

EXPERIENCE

03/2021 to Current

Part-time Associate Enforcement

Sjc Marketing & Investigations

Helping reset passwords and account issues

200 email response

Give accurate details on each interaction.

Developed and implemented innovative curricula for a variety of courses.

Instructed students in classroom, laboratory and online environments.

Mentored faculty members on teaching methods and pedagogy.

Conducted research in the field of education and published results in peer-reviewed journals.

Collaborated with colleagues to design new courses and develop program objectives.

05/2016 to 08/2022

Payroll Administration

Office Team

Managing and filing office correspondence, copying, scanning as well as processing FedEx shipments

Setting client appointments

Several different positions.

Established policies and procedures related to finance functions such as payroll administration, accounts receivable and payable processes, expense reimbursement.

Collaborated with Human Resources team on various projects related to payroll administration.

Ensured compliance with all applicable federal, state, local laws related to payroll administration.

Developed and implemented policies related to timekeeping and payroll administration.

10/2022 to 07/2022

Call Support

Robert Half

Assist callers with questions concerning Covid 19

Using their materials and Hippa regulations

Assisted customers with troubleshooting and resolving technical issues via phone, email, chat, and remote support.

Provided technical advice to customers in response to inquiries about products or services.

Developed knowledge base articles for use in the call center environment.

Maintained a database of frequently asked questions for use by other call center representatives.

01/2020 to 02/2022

Contract Tracer

Put persons in quarantine

Contact persons who may have been infected with Covid.

Assessed the risk of transmission by determining the type of contact, duration, and frequency of contact between index cases and their contacts.

Provided guidance to contacts on when and how to quarantine or self-isolate in order to prevent further spread of infection.

Recorded data from case investigations into a secure database system.

11/2017 to 01/2019

CSSIII

Nys of Health

Assisted consumers in determining their eligibility and enrollment in health coverage through the New York State of Health.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Contributed innovative ideas and solutions to enhance team performance and outcomes.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Prioritized and organized tasks to efficiently accomplish service goals.

Worked with cross-functional teams to achieve goals.

07/2017 to 11/2017

Attendance Specialist

Nordon Inc.

Tracked and recorded daily payroll entries for processing and payment

Processed payroll using Adp, Pay Chex Flex and Pay Chex Stratus software.

Analyzed student data to identify patterns of absences, tardiness, and early dismissals.

Coordinated with school administrators to ensure accurate attendance records and absenteeism reports.

Verified attendance records for accuracy and completeness in accordance with established policies and procedures.

EDUCATION

01/2002

Criminal Justice

Monroe Community College Rochester, New York

SKILLSABILITIES

Relationship building, Complaint Procedures, Positive language, Telephone techniques, Effective questioning, Managing objections, Customer satisfaction, Process Development, Highly organized, Planning & preparation, Managing time, Troubleshooting, Teaching, Listening skills, Customer engagement, Working with others, Pro-active, Self-disciplined, Articulate, Tenacious, Supervisor

REFERENCES

Alexandra Cumba, 585-***-****

Donovan Eason, 585-***-****

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