Operations Manager - Retail Performance Growth

Mikki Livingston

MIAMI, FL 609-***-**** ******.***@*****.***

PROFILE

Results-driven Operations Manager with 6 years of experience working cross-functionally with various departments to solve operational issues, maximize sales and profits, team development, and aggregating customer feedback to improve products for future company planning. WORK EXPERIENCE

Uniqlo USA Philadelphia,PA Operations Manager Aug 2020 - Present Coached staff on effective customer service practices and product knowledge which generated 20% more repeat customers each month.

Developed a more efficient store operations structure that improved customer service response time by 20%, resulting in an 8% increase in customer satisfaction. Delegated responsibilities among team members to reach company KPI's on-time with 100% accuracy, increasing overall productivity by 10%.

Uniqlo USA

Assistant Operations Manager Mar 2019 - Aug 2020

Coached and trained over 50 new hires on store operations, customer service protocols, and company policies to improve employee retention by 20%.

Directed staff of 40 employees to ensure daily operations ran smoothly in absence of a store manager, resulting in a 5% increase in sales.

Analyzed customer feedback & developed best practices to improve store performance, resulting in a 15% increase in customer satisfaction.

Uniqlo USA

Operations Supervisor Aug 2016 - Mar 2019 Directed store operations of 5 personnel, resulting in a 10% increase in sales per hour.

Oversaw inventory of over $1.2M in products, strategizing and adjusting stock levels to maximize sales and minimize wastage.

Monitored daily operations & implemented process improvements to eliminate redundant workflows, increasing efficiency by 25%.

LEADERSHIP EXPERIENCE

Uniqlo USA

Operations management Aug 2016 - Present

Mentored team members through quarterly performance reviews and coaching sessions resulting in promotions of leadership roles for the company.

Strategized and implemented sales objectives by leveraging previous year performance data to achieve current year goals.

Fostered team collaboration & ideation sessions, enabling innovation of customer service initiatives that lead to increased store efficiency and staff development.

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