Operations & Workforce Development Transformation Leader

Michelle Mills

703-***-**** *********************@*****.*** LinkedIn

Strategic operations executive who has spearheaded transformations across HR, workforce development, and service delivery—driving over $200K in annual cost savings through vendor optimization, process automation, and technology alignment. Expert in scaling teams and programs, managing payroll and compliance for global workforces, and optimizing CRM, reporting, and data systems to enhance enrollment, training delivery, and talent pipeline efficiency. Known for a people-first, empowering leadership style that develops talent, fosters collaboration, and strengthens organizational agility to accelerate growth in dynamic, fast-scaling environments. Experience

Vice President, Operations

App Academy (Position Eliminated due to funding) 1/2025 – 6/2025

• Managed HR operations and administration using Rippling ASO (Administrative Services Organization), including benefits evaluation and administration, open enrollment management. automate tax filings, compliance training, benefits administration, managed 2 bi-weekly payroll, and employee training, thereby supporting scalability and streamlining HR tasks.

• Collaborated with the Finance team to evaluate and procured tools achieving over $200,000 in annual cost savings.

• Hired and supported through entire employee lifecycle offshore HR and Operations contractors.

• Conducted weekly meetings with direct reports to monitor goal progress and drive accountability.

• Developed talent acquisition reporting frameworks and dashboards to deliver actionable insights aligned with HR operational metrics.

Vice President, Workforce Development

SkillStorm 10/2023 – 9/2024

• Directed an Enrollment Advisor supporting cross-functional areas such as Sales, Accounting, and Upskilling.

• Oversaw the COOL (Credential Opportunities On-Line) by managing course additions, processing payments and refunds, and streamlining the upskilling process to boost operational efficiency. Developed and implemented a CRM process to track Upskilling and COOL (Credential Opportunities On-Line) candidates, ensuring accurate invoicing, and effective monitoring of course completion.

• Designed and optimized delivery processes for over 150 apprentices in HubSpot ensure compliance with government requirements.

• Collaborated with the Technology team to maintain an accurate Training Schedule reflecting class durations, technologies, and enrollment data.

• Enhanced weekly reporting for Upskilling and COOL (Credential Opportunities On-Line) program enrollments, improving data accuracy and process efficiency.

• Led enrollment, inquiry management, and invoicing for all Education Partner programs, enhancing process transparency.

• Created and executed a project plan to onboard new business lines, coordinating with Sales, Training, and Marketing to facilitate efficient partner integration.

• Implemented a CRM-based reporting process and dashboards to surface real-time enrollment and upskilling metrics to senior leadership, enabling faster decisioning for partner onboarding and reducing reporting time.

• Optimized reporting and data analysis for program enrollments, enabling real-time insights into candidate throughput and operational trends.

Director, Service Delivery

Wiley Edge 6/ 2021 – 4/2023

• Led the Sales Team through comprehensive delivery processes and methodologies to meet demand fulfillment effectively.

• Developed and optimized delivery processes by integrating best practices and continuous improvements to enhance operational efficiency.

• Partnered with Sales Teams to evaluate new client opportunities and align training programs with anticipated demand.

• Collaborated with cross-functional teams to refine Salesforce processes for Academy cases by defining clear case types, ensuring seamless stakeholder adoption.

• Coordinated with the Engagement Team to establish a Monday board for tracking Alumni Self-Paced Training requests, improving tracking and reporting.

• Collaborated with Academy and Talent Pool teams to design weekly mandatory assignments for Java training, incorporating quizzes and coding challenges.

• Developed a Global Training Schedule in Monday that incorporated cohorts, learning pathways, talent pool data, and sales demand, and produced regional governance reports to support data-driven cohort planning.

• Led weekly Governance Team Meetings covering topics like MSA status, upcoming cohorts, instructor scheduling, and sales demand, using meeting data to guide cohort decisions.

• Partnered with Development and Sales teams to refine Salesforce data by updating or archiving outdated opportunities, enhancing data accuracy.

• Created dynamic reports and dashboards for sales data, enabling targeted analysis of sales demand and talent pool for effective cohort planning.

• Established and led Governance Team Meetings in India to ensure cross-functional alignment with global standards.

• Managed the cohort approval process with the Sales Academy Board, securing timely approvals for new pathways and training initiatives.

• Collaborated with Academy, Talent, and Sales teams to maintain an up-to-date Training Schedule, conducting quarterly meetings to align schedules and support accurate Sales forecasting.

• Led the design and automation of dashboards for real-time tracking of operational metrics, reinforcing data-driven decision-making.

Associate Director, Delivery

Revature 3/ 2016 – 6/2021

• Established and streamlined delivery processes that supported Revature's expansion from 100 to over 1,500 annual deployments while scaling Training, Recruiting, Sales, and Support Teams.

• Oversaw the complete Associate lifecycle—from training to project deployment—managing submittals, interviews, selection, paperwork, and onboarding.

• Designed and implemented delivery processes that minimized non-billable time and ensured timely demand fulfillment.

• Enhanced Sales team performance by providing strategic guidance on delivery processes, procedures, and tools.

• Led daily sales meetings to assess pipeline opportunities, track submittals, and review interview outcomes.

• Monitored Associate progress within the delivery lifecycle by updating Salesforce data and reporting key performance metrics to leadership.

• Continually optimized delivery best practices to support evolving business goals.

• Partnered with Sales leadership to assess new client opportunities and align training programs with anticipated demand.

• Managed the onboarding process by streamlining workflows to ensure rapid Associate deployment.

• Tracked and reported delivery performance metrics—including placements, profit and loss, time in staging, and attrition—for executive insights.

• Proactively addressed delivery process barriers by collaborating with Sales, Training, HR, and Recruiting teams to maintain smooth operational flow.

• Enhanced talent acquisition reporting by integrating key performance indicators into regular dashboard reviews, fostering data literacy across teams.

EDUCATION

Virginia Polytechnic Institute and State University Blacksburg, VA Bachelor of Science: Management, Minor in Psychology PROFICIENCIES AND TECHNICAL SKILLS

• Operations & Strategy: Operations Management • Process Improvement • Project Management • Strategic Planning

• Cross-Functional Leadership • Cost Optimization • Governance Cadence • Automation • Asana • Jira • OKRs • AI Tools

• Talent Acquisition & People Analytics: Talent Acquisition Analytics • Recruiting Analytics • KPI Development & Tracking • ATS Management • HRIS Data Management • Workforce Reporting

• Data & Business Intelligence: Data Analysis • Dashboard Design • Data Visualization • Executive Reporting • Tableau • Power BI

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