Customer Service & Dispatch Coordinator

Denise Parks

864-***-**** **********@*****.*** South Carolina

Professional Summary

Customer-focused professional with experience in customer service, dispatch coordination, workflow support, and leadership-oriented environments. Recognized for strong communication, problem-solving, and natural leadership qualities, with coworkers and customers often seeking guidance, support, and solutions. Highly adaptable, coachable, and eager to learn with the ability to quickly absorb new systems, processes, and leadership responsibilities. Highly observant and detail-oriented with strong analytical and problem-solving skills, able to identify patterns, communication gaps, and workflow inefficiencies while maintaining excellent customer and team support.

Core Skills

Natural Leadership & Team Support

Analytical & Detail-Oriented

Adaptability & Quick Learning

Workflow Improvement & Problem Solving

Strategic Communication

Customer Communication

Team Guidance & Collaboration

Relationship Building

Observational Problem Solving

Scheduling & Operations Support

Coachable & Growth-Oriented

CRM Systems (ServiceTitan)

Billing & Payment Processing

Conflict Resolution

Email, Phone & Text Communication

Professional Experience

Customer Service & Dispatch Coordinator – Weather Engineers, Jacksonville, FL (2023–Present)

Managed high-volume inbound and outbound customer communication while coordinating scheduling and dispatch support.

Supported workflow efficiency by identifying communication gaps, recurring customer concerns, and operational issues.

Processed payments, handled billing support, and followed up on outstanding balances and unpaid invoices professionally.

Managed customer communication through phone, email, text messaging, and CRM systems in a fast-paced environment.

Assisted customers with scheduling updates, service concerns, and communication support while maintaining strong customer relationships.

Recognized for strong problem-solving, leadership qualities, and being a trusted point of support for both customers and coworkers.

Collaborated with team members to improve communication flow, workflow efficiency, and customer experience.

Direct Support Supervisor / Medication Technician – Oconee Board of DDSN (2015–2023)

Supervised staff operations and assisted with daily workflow coordination in a residential care environment.

Provided leadership support, team guidance, and communication assistance while maintaining professionalism and organization.

Supported individuals with daily care needs while coordinating communication between staff, residents, and leadership.

Professional Development

Power Selling Pros Coaching Program: Advanced coaching in customer communication, workflow support, call control, and customer experience.

Education

Kaplan Real Estate School – Currently Enrolled

University of Phoenix – Coursework in Management

Walhalla High School – Diploma

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