Customer Support & Claims Specialist
Resume:
AMEENAH SANYA
Fulshear, TX *****
************@*****.***
PROFESSIONAL SUMMARY
Customer Service Representative and Claims Specialist with 5+ years of experience in high-volume call center environments across insurance, legal, and financial services. Skilled in handling inbound inquiries, claims intake, case evaluation, and issue resolution. Known for delivering empathetic customer support, maintaining accurate documentation, and ensuring compliance with company policies and data privacy standards. Experienced in CRM systems and managing multiple platforms efficiently.
CORE SKILLS
Customer Service & Call Handling
Claims Intake & Processing
Account & Billing Support
Case Evaluation & Documentation
Conflict Resolution & De-escalation
CRM Systems Zendesk & ServiceNow
Regulatory & Policy Compliance
Multitasking & Time Management
High-Volume Call Center Operations
Communication & Problem Solving
PROFESSIONAL EXPERIENCE
Claims Customer Service Representative
Zurich North America
September 2025 – March 2026
●Handled inbound calls regarding claims status, coverage, and required documentation
●Assisted customers with filing new claims and navigating the claims process
●Resolved escalated issues while maintaining compliance with company policies
●Entered and maintained accurate claim records in internal systems
●Collaborated with adjusters and internal teams to ensure timely resolution
Legal Claims Intake Specialist
Walker Advertising
December 2024 – August 2025
●Served as first point of contact for individuals seeking legal assistance for injury and accident claims
●Collected, verified, and documented client information for attorney referrals
●Assessed case eligibility and urgency using structured intake guidelines
●Provided empathetic support in high-stress situations
●Coordinated with legal teams to ensure proper case handling and follow-up
●Maintained compliance with legal and data privacy standards
●Managed high call volume while ensuring accuracy and attention to detail
Customer Service Representative
Toyota
July 2022 – October 2024
●Responded to customer inquiries regarding accounts, services, and financing
●Resolved issues efficiently while delivering accurate information
●Met performance metrics for quality, productivity, and customer satisfaction
●Managed high call volume with strong attention to detail
Customer Service Representative
Citibank
May 2021 – May 2022
●Assisted customers with account inquiries, billing concerns, and general support
●Navigated multiple systems to provide timely and accurate resolutions
●Followed financial regulations and compliance requirements
●Delivered high-quality service in a fast-paced environment
Customer Service Representative (Remote)
Brunswick Corporation
January 2019 – May 2021
●Handled customer inquiries related to products, warranties, and orders
●Resolved issues and escalations effectively
●Documented customer interactions in CRM systems
●Maintained efficiency in a high-volume, remote call center environment
EDUCATION
Bachelor of Science in Economics
University of Wisconsin – Milwaukee
TECHNICAL & PROFESSIONAL SKILLS
CRM Software (Salesforce, ServiceNow, Zendesk)
Data Entry & Documentation
Claims Processing & Intake
Compliance & Confidentiality (HIPAA, financial regulations)
Call Center Tools & Multichannel Support
ADDITIONAL QUALIFICATIONS
●5+ years of customer service experience in call center environments
●Strong attention to detail and accuracy in documentation
●Ability to handle sensitive and confidential information
●Proven ability to manage high call volumes while maintaining quality
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