Technical Project & Engagement Manager

Renato A. Colella

Chester, NY ***** 845-***-****

*****@**.******.***

Technical Project / Engagement Manager

Financial Services Management Consulting B2B

Successful, versatile manager with expertise in planning, management and execution of multiple activities in web site development, database software implementation and multiple technical and financial project scenarios. Strong employee and vendor management skills, combined with an extensive audit and compliance background. A proven, goal-oriented leader whose experience encompasses progressive growth and outstanding success in streamlining and improving operations.

Core Competencies

Research and Development

Financial & Systems Audit

Budgets

Compliance & Risk Management

Financial Services

Project Management

International Banking

Credit Cards

SDLC

User Requirements / Documentation

Training

Consulting

HCM & Workforce Management

Vendor Management

Process Re-engineering

Portals & Website Development

Payment Processing

Waterfall/Agile / Scrum

AI and Cloud

Programming

Retail / Merchant Services

Professional Experience

DIAGEO, Stamford, CT September 2021 – September 2025

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.

Project Manager

Responsible for multiple Data Analytics, Supply Chain and Logistics projects, including managing client expectations, all project artifacts, departmental support, vendor management and reporting.

Manage all ongoing Lynx projects that include various business dashboards and reports that will provide the BAU with information related to product quantities and locations.

Implemented Dual Sourcing program that allows the Supply community to source parts from multiple vendors to provide competitive pricing and new vendor choices.

Responsible for developing and launching the NAM Track and Trace solution that will provide the Supply business with quality control and regulatory compliance adherence to Global policies.

Researched and collaborated with the PM community to develop “best practices” for the current PM onboarding process model and shared these tools with the PMO team.

CLICKPAY, Hackensack, NJ April 2019 – August 2021

ClickPay is a complete platform for property managers and landlords to bill and collect payments online. They accept credit cards, e-check (ACH) and paper check payments. They can integrate with your property management software.

Project Manager

Responsible for multiple IT and Finance related projects, including managing client expectations, all project artifacts, departmental support, vendor management and reporting.

Responsible for managing all ongoing Prepaid projects for RealPage and all the facets related to the launch of these new programs (Security Deposit Refund, Petty Cash, Loyalty/Community Rewards, HUD Reimbursement, etc.)

Improved Resident Support process by deploying WalkMe application to reduce client emails and support calls, while providing clients with “real-time” online support information.

Developed and deployed an internal Knowledgebase that provided a central repository for all company SOP documents and an interactive Q&A function.

Managed the client migration process from our current check processing application (CMS), to a more robust application (Remit Plus) for our Property Management companies.

Renato A. Colella *****@**.******.*** Page Two

VALLEY NATIONAL BANK, Wayne, NJ September 2017 – April 2019

Valley Bank is a one of the most trusted and respected banks in the industry. With approximately $30B in assets and over 230 locations throughout NY, NJ, FL and AL, the bank has never had a losing quarter since 1927.

Project Manager

Managed multiple IT related projects, including overseeing client expectations, all project deliverables, financial and IT support, training and vendors.

Reduced costs for company-wide printing, copying, scanning and faxing by managing the new single global system with transparent and proactive supply management.

Managed upgrade and transition of our internal SWIFT infrastructure to a new robust “cloud based” vendor hosted Alliance Lite 2 solution that will improve processing and system availability for the International department.

Enhanced future upgrades, VPN connectivity, system monitoring and disaster recovery with the Alliance Lite solution.

Implemented and managed the first “Agile” project that included running scrum sessions and managing TFS for the Enterprise Data Hub project.

Expanded availability of more robust data by using Power BI tools for data consolidation, data refresh cycle and auto reporting to business owners.

Managed upgrades for Project Management application (CA PPM) and the Xerox software interface application (Papercut) that improved existing processes for Project Management team.

Improved web conferencing capabilities by successfully deploying new ZOOM web conferencing solution company wide.

SOURCEHOV LLC, Dallas, TX October 2013 – July 2016

SourceHOV is a global provider of Transaction Processing solutions, strategic consulting and data analytics services that are delivered through innovative technology platforms and offer streamlined workflows based on specific business rules.

Client Relationship Manager

Served as ongoing liaison and facilitator between Department of Revenue (DOR) staff and all SourceHOV departments. Possessed authority to act independently to resolve any project issues. Involved in all project phases, from implementation to “live” production. Interfaced directly with DOR and SourceHOV resources to ensure that project was implemented on time and with minimal disruption to DOR and ongoing operations. Ensured that operations met agreed-upon service levels and that DOR was afforded high levels of client support.

Managed all customer expectations and Company deliverables by interfacing with upper management during course of projects.

Tracked all production metrics daily with Operations Manager, allowing to proactively determine corrective actions.

Communicated and monitored all client changes to SourceHOV Development team that improved annual upgrade process.

Implemented better project processes by managing the Change Control process for all ongoing projects.

Improved overall customer satisfaction by expediting resolution of all customer service issues identified as part of the day-to-day Production process.

SUMTOTAL SYSTEMS, Gainesville, FL January 2012 – September 2013

SumTotal Systems, Inc. is a software company that provides strategic human capital management (HCM) software to global enterprises, small to medium businesses, and government agencies across a SAAS model platform.

Engagement Manager

Managed all client and technical support from pre-sales through delivery for Workforce Management, Payroll and Expense projects, included all software and infrastructure deliverables for specific application projects.

Led and managed 10 - 15 concurrent HCM implementations for several large customers that included documentation, planning, financials and all other client related activities.

Maintained all project related documents (Business Requirements, Statement of Work, Issue Tracking, Change Management, and Workbooks) that provided framework for all project work.

Learned and utilized multiple Project tools that included Salesforce, JIRA, Open Air, Accellion and others.

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TXVIA, INC., New York, NY October 2009 – November 2011

TxVia offers the most advanced processing technology for network-based payment systems. Our solutions encompass fully integrated, end-to-end issuing, acquiring and network processing for a range of payment products including prepaid, debit, credit and hybrids.

Implementation Manager

Member of Operations and Technology Support team included providing client and technical support from pre-sales through delivery for Prepaid card programs. This included all software and hardware deliverables for Pre-paid card programs.

Led and managed 2 concurrent implementations for one of largest customers that included setup / configuration, card creation, B2C web site creation, messaging, funding and all other client-related activities.

Managed all client relationships both internally and externally for the project, including card manufacturer, bank(s), card company, and vendors.

Maintained all project related documents (Business Requirements, Statement of Effort, Statement of Work, and Issue Tracking.).

Involved with all phases of implementation, from card design to card testing at merchant locations, provided better visibility to troubleshoot any issues.

PITNEY BOWES, Stamford, CT April 2004 – January 2009

Pitney Bowes Document Messaging Technologies (DMT) provides integrated Document Management Solutions helping companies gain improved performance and integrity for mail production environments.

Solutions Architect / Project Manager

Member of the Automated Document Factory (ADF) group, which included providing technical and process support from pre-sales through delivery for ADF product and services. Support included DFWorks application software implementation and configuration, as well as, Pitney Bowes (or third party) hardware integration.

Assessed and priced proposed ADF solutions for customers by leading business and technical requirements sessions.

Facilitated activities, ensuring efficient deployment of services / solutions to support specific sales and implementation of customer requirements.

Maintained all required detailed documents (RFP, RFI, Business Requirements, Statement of Effort, Statement of Work, Work Orders, and Solution Design).

Area Enterprise Manager - Northeast Region

Member of the GMS Integrated Solutions group, which included providing technical and program leadership for Pitney Bowes solutions and management of Enterprise Consultants, Senior System Engineers and Enterprise Project Managers in region.

Stimulated sales process through education and coaching of Sales and Integrated Solutions team members, driving understanding of customer's total business process and building skills, enabling development of total end-to-end solutions.

Set, monitored and controlled performance standards for project management and enterprise consulting services, including revenue, profitability, and customer satisfaction. Identified and provided tools and resources to drive project management and enterprise consulting awareness and competency throughout the PB organization.

Worked on several software implementations, largest being Staples POS implementation which included testing at several Staples stores.

Additional Experience

MASTERCARD INTERNATIONAL, Director

INSITE SERVICES, Project Manager

PRICEWATERHOUSECOOPERS LLP (PwC), Project Manager

ELECTRONIC DATA SYSTEMS (EDS), Senior Systems Engineer

AMERICAN EXPRESS BANK LIMITED (AEBL), IT Manager & Systems Auditor

W.R. GRACE & COMPANY, Systems Auditor

METROPOLITIAN LIFE INSURANCE, Financial Auditor

Education

BBA, Accounting / Information Systems (AIS), Pace University, Pleasantville, NY

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