CCENT Certified Network Support Specialist

David McCraney

Rowlett, TX ***** 469-***-**** **************@*******.***

I’m a Network Support Specialist that is certified CCENT. IT professional that is experienced providing technical support with my switch and router configuration, securing a network while operating in it, and able to recognize the importance of being a team player. CERTIFICATIONS EDUCATION

Cisco CCENT Asher College, Network Support Specialist TechSkills, Systems Administrator

SKILLS

CompTIA A+ Knowledge Systems Security

Strategic Thinking Windows 7

Routers / Switches Configuration

CompTIA Network+ Knowledge ICND1

Computer Networks Subnetting

Adaptability Problem Solving

PROFESSIONAL EXPERIENCE

Interface Security

Alarm monitoring center 2021-2026

Incoming call center

Problem solving

Repair tickets

Call center

Consulting Self employed 05/2013

Online Shopper at Walmart 09/2020

–10/2020

• Fill online orders

Technical Support Specialist, AT&T 01/2012 – 04/2013

• Resolved customer technical issues with computer, e-mail, television, and phone

• Opened help tickets and logged issues into internal database

• Problem solve computer functionality issues to end users Laborer, Colgate Pharmaceutical 12/2009 – 3/2011

• Worked in the Distribution Center

• Pulled and shipped of orders via UPS and FedEx

• Utilized a ticketing system and ensured orders were pulled to specification Inventory Specialist, Baylor Hospital 04/2009 – 12/2099

• Upholding inventory of hospital supplies

• Delivered supplies to units

Laborer, Kraft Foods 08/2008 – 04/2009

• Sustained stock in warehouse

• Sorted stock and pulled orders

Shipping Clerk, Ericsson 07/2008 – 08/2008

• Pulled orders to specification and shipped via FedEx

• Assembled phones and maintained inventory

• Performed quality Control

Receiving Clerk, Europa Sports 01/2008 – 07/2008

• Unloaded and counted shipments off trucks

• Entered data using scanning system

General Production Worker, American Pallet 07/2007 – 01/2008

• Built shipping pallets

• Programmed cell phones

Technical Specialist, Precision Communication 05/2006 – 10/2006

• Scanned circuit boards into computer systems

• Logged problems and work tickets

• E-mailed problem logs to appropriate parties

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