Executive Assistant and EDI QA Specialist

Suzanne Clark

Florida, United States, **********@*****.***, 813-***-****, https://www.linkedin.com/in/suzanne-clark-975b393 SUMMARY Impeccable Executive Assistant with four years supporting VPs and Director Level and two years supporting an emerging company CEO, looking to re-enter the corporate environment following a required career break. In addition, I am a skilled QA and EDI Analyst with 8+ years of experience in quality assurance, technical support, systems analysis, vendor management, and EDI ANSI X12 transactions, processes, and error resolution. Executive and Personal Assistant to CEO (January 2007 – October 2008) Coordinated meeting schedules and travel itineraries for the CEO, ensuring timely arrangements.

Facilitated executive communications, including managing phone calls, responding to emails, and coordinating efforts with team members and clients. Prepared a variety of internal and external corporate documents for team members and industry partners, maintaining professionalism and clarity. Organized corporate events that fostered team building and client engagement. Acquired quotes and managed leasing agreements for various office equipment, optimizing procurement processes.

Reconciled all personal financial accounts (banks, credit cards, and mortgages) using QuickBooks.

*This CEO is available and eager to serve as a reference* EXPERIENCE

02/2023 – 10/2025

11/2021 – 02/2023

10/2018 – 11/2021

01/2007 – 10/2017

Caregiver, Career Break Wimauma, FL

Provided full-time care and companionship for an elderly relative, ensuring their comfort and well-being.

Lead QA Engineer, Hansen Technologies Allentown, PA - Remote Spearheaded QA and UAT efforts, utilizing Jira, for a large, multi-phase project, validating Cleo EDI processes and custom systems for onboarding a new customer comprised of 9 electric and natural gas utilities and their Supply Chain.

Oversaw EDI transaction monitoring, conducting research and resolving errors for various EDI ANSI X12 transactions including 248, 568, 650, 810, 814,820, 824, 850, 855, 856, 860, 867, and 997.

Delivered post Go-Live support, encompassing EDI error analysis, resolution, systems support, and creating and updating knowledge base processes for the new customer and over 200 trading partners.

Senior Consultant, Earth Etch - formerly MarketWISE Pittsburgh, PA - Remote Reviewed and interpreted state regulatory orders, utility tariffs & agreements, and EDI specifications while coordinating with retail energy and utility clients to facilitate compliance. Participated in State EDI Working Groups, reporting on regulated changes. Executed QA testing for modifications to internal systems, ensuring quality and functionality. Conducted client-requested research, addressing specific inquiries and requirements. Developed and delivered client presentations that effectively communicated analysis and recommendations.

Liberty Power Fort Lauderdale, FL

Senior EDI Analyst & 3rd Party Support (January 2013 – October 2017) Managed and optimized internal EDI mapping tools to enhance system functionality. Oversaw EDI transaction monitoring, conducting research and resolving errors for various EDI transactions including 248, 568, 650, 810, 814, 820, 824, 867, and 997. Reviewed and analyzed regulatory orders while coordinating with internal and third-party stakeholders for compliance and operational efficiency. Participated in State EDI Working Groups, reporting on and implementing regulated changes. 01/2007 – 10/2017

Performed QA testing to ensure CRM (Salesforce) system reliability and robustness. Supported the legal team with regulatory reporting requirements. Provided internal training to staff, enhancing team knowledge of Billing and EDI processes. Utilized Jira to track incidents and projects

Utility Relations Supervisor (Concurrent Role) (June 2014 – October 2017) Facilitated communications between Liberty Power and over 55 utilities across 15 states, streamlining operational interactions.

Collaborated with legal, sales, enrollment, pricing, IT, and sales support teams to address escalations efficiently.

Oversaw all California customer enrollments, compiling comprehensive data for annual audits. Liberty Power Fort Lauderdale, FL

EDI and QA Analyst (January 2012 – January 2013)

Conducted QA and UAT testing for issues, enhancements, or scheduled updates across Liberty's internal, third-party Billing, and payment processing applications, generating use cases for user acceptance testing.

Participated in State EDI Working Groups, reporting on and implementing regulated changes. Embedded within the enrollment team to refine customer enrollment processes and resolve EDI-related issues swiftly.

Managed internal EDI mapping tools, ensuring accurate creation, modification, and validation of mappings necessary for Customer Enrollment and Market Data applications. Systems Analyst and Assistant Billing & EDI Vendor Manager (November 2010 – January 2012)

Gathered, researched, and documented change requirements for third-party Billing system revisions mandated by state regulatory orders, EDI changes, and internal business process modifications.

Monitored EDI transactions, conducting thorough research and resolving issues for transaction types 248, 568, 650, 810, 814, 820, 824, 867, and 997. Collaborated with internal developers and third-party Billing and EDI providers to ensure clarity and precision in business and functional requirements. Provided follow-up, research, and resolution for daily CRM (Salesforce) operational issues, maintaining service continuity.

Facilitated internal training sessions to enhance staff understanding of Billing and EDI processes.

Utilized Jira to track incidents and projects

Systems Administrator (October 2008 – November 2010) Executed system administration duties and generated reports for the internal service desk, third-party billing applications, various UAT sites, Replicon time tracking software, and other internal systems.

Executive and Personal Assistant to CEO (January 2007 – October 2008) Coordinated meeting schedules and travel itineraries for the CEO, ensuring timely arrangements.

Facilitated executive communications, including managing phone calls, responding to emails, and coordinating efforts with team members and clients. Prepared a variety of internal and external corporate documents for team members and industry partners, maintaining professionalism and clarity. Organized corporate events that fostered team building and client engagement. Acquired quotes and managed leasing agreements for various office equipment, optimizing procurement processes.

Reconciled all personal financial accounts (banks, credit cards, and mortgages) using QuickBooks.

SKILLS

MS Suite, MS Visio, MS Project, MS Access, G-Suite, Acrobat, Jira, TFS, iSupport, Siebel, Replicon, Confluence, Zephyr for Jira, Postman for APIs, SQL, EDI x12, Technical Product Support, Customer / User Support, Training, Business Requirements, Technical Documentation, Document Management, CRM (Salesforce), Billing Solutions, Utility Billing, Invoice Reconciliation, Understanding and Compliance with SLAs and KPIs, Agile methodologies, Waterfall Methodologies, Community Solar Invoice creation and reconciliation, Project Management, EDI Management - Error Support and Resolution, Utility Deregulation (Retail Energy), Regulatory Affairs, Payment Processing, Quality Assurance – Integration, End-to-End, System, Functional, Performance. Regression, and User Acceptance testing, Problem Solving, Bug Reporting, Bug Triage, and Bug Tracking, Root Cause Analysis, Test Plan Creation, Test Case Creation, Test Script Creation, Validation, Vendor / 3rd Party support & Management, Customer Insight Analysis, Meeting and Planning Coordination, Analytical Thinking, Teamwork, Stakeholder Communications and Relationship Building, SDLC, ITIL, Product Development Life Cycle, Ability to multitask, Time management, Adaptability, Attention to detail, Process Creation, Process Management, Continuous Process Improvement, and Community Solar invoicing

Technical Support: 10+ Years

QA: 10 Years (Manual) – exploratory, functional, regression, end-to-end, performance, system, and user acceptance testing. Test plans, test cases, test scripts, root cause analysis, and defect tracking & management.

Vendor Management: 8 Years (Billing and Data/EDI)

Jira: 11 Years

Zephyr for Jira: 2 Years

Postman: 1 Year

SQL: 3 Years

Salesforce: 11 Years

SharePoint: 4 Years

Online Bill Pay: 4 Years QA and Support

EDI: 10 Years (mostly Retail Energy but 2 years of Supply Chain as well) including 248, 568, 650, 810, 814, 820, 824, 850, 855, 856, 860, 867, and 997 (Cleo EDI: 3 Years)

Retail Energy: 15 Years

Utility Billing: 8 Years - Including Community Solar (All service classes in over 55 utilities across 15 states, including ERCOT, PJM, NY, OH, and CT - using Bill Types of Dual, UBR, URR, and SCB, supporting Online Bill-Pay with ESG as our Billing/EDI Vendor)

Regulatory Affairs: 7 Years Public Utility Commissions (Dockets, Rate Cases, and Final Orders) and Utility Tariffs

C Level: Administrative Experience (4 Years Director Level / 2 Years Executive Level) which allows the ability to interact confidently with all business levels

LinkedIn: https://www.linkedin.com/in/suzanne-clark-975b393 EDUCATION

University of Central Florida Orlando, FL

Completed 100+ credit hours toward a Bachelor's Degree in Biology and Accounting, gaining foundational knowledge in both fields.

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