Inside Sales Representative - 17+ Years Experience

ORLANDO, US, ***** • ******@*****.*** • 859-***-****

JEREMY OSBORNE

Inside Sales Representative

PROFESSIONAL SUMMARY

Inside Sales Representative with over 17 years of expertise in driving sales growth and customer satisfaction. Demonstrates a strong ability to cultivate lasting customer relationships and streamline sales processes, utilizing skills in customer service, billing, and Salesforce. Committed to innovative solutions and achieving exceptional results in high-pressure environments, with a focus on enhancing operational efficiency and client trust. EMPLOYMENT HISTORY

INSIDE SALES REPRESENTATIVE Apr 2023 - Present

Transducers Direct Cincinnati, OH

INSIDE SALES REP Feb 2020 - Feb 2022

Prysmian Group Highland Heights, KY

PROJECT MANAGER Feb 2019 - Feb 2020

Ascendum Solutions Cincinnati, OH

PROJECT MANAGER - CONTRACTOR May 2018 - Nov 2018

Spectrum Communications Cincinnati, OH

PROJECT COORDINATOR - CONTRACTOR Jan 2017 - May 2018 Comcast Business Cincinnati, OH

Manage sales tasks, ensuring accurate quotes and forecasts for customer satisfaction. Serve as primary contact, providing timely product updates and availability information. Cultivate strong relationships with customers and distributors, enhancing loyalty. Address technical requests efficiently, improving response time and client trust. Handled sales admin tasks, ensuring accurate order processing and prompt customer follow-ups. Served as primary customer liaison, effectively managing inquiries and providing timely updates. Cultivated strong relationships with national accounts, enhancing customer satisfaction and loyalty. Managed MB Financial lockbox migration to 5/3 services, ensuring seamless data transfer. Led customer data/image transfer testing, enhancing service reliability. Supported mainframe build for new clients, optimizing service attributes. Facilitated customer communication, improving satisfaction and retention. Streamlined processes, contributing to operational efficiency. Managed enterprise fiber service orders, ensuring timely completion and customer satisfaction. Served as primary customer contact, coordinating installation processes with dispatch teams. Monitored service orders, facilitating seamless transitions through engineering and provisioning. Scheduled installations, collaborating with customers and dispatch to optimize timelines. Maintained accurate Salesforce records, enhancing order tracking and process efficiency. Coordinated offnet MACD orders, ensuring timely service delivery and accurate data tracking. Handled service requests, achieving seamless communication between PMO and ISPs. Managed installation progress, resulting in improved client satisfaction and streamlined operations. Processed change and disconnect requests, maintaining up-to-date LAN information in databases. Enhanced order tracking systems, contributing to efficient project management and data accuracy. PROJECT SPECIALIST Dec 2012 - Sep 2016

Luxottica Retail Mason, OH

PROJECT COORDINATOR Feb 2008 - Dec 2012

Pomeroy IT Solutions Hebron, KY

EDUCATION

BACHELOR’S DEGREE IN INFORMATION TECHNOLOGY 2024

University of Phoenix-Arizona Phoenix

SKILLS

Customer Service (Experienced), Billing (Experienced), Accounts Receivable (Experienced), Invoicing (Experienced), Reports (Experienced), Supervision (Experienced), Prioritizing Needs (Experienced), Meeting Deadlines (Experienced), Microsoft Office Suite (Experienced), Microsoft Outlook (Experienced), Salesforce (Experienced), NetSuite (Experienced), SAP (Experienced), Zoho CRM (Experienced), ProCom (Experienced), HTML (Experienced). LINKS

LinkedIn: www.linkedin.com.

Managed IT infrastructure planning for new and remodeled stores, ensuring timely installations. Coordinated with vendors for efficient scheduling of technicians and equipment delivery. Provided on-site technical support, resolving complex hardware issues swiftly. Tracked and reported IT equipment shipments, maintaining seamless project updates. Led DSL upgrade projects across multiple brands, enhancing network performance. Coordinated IT rollouts, enhancing project efficiency and client satisfaction. Led cross-border projects, ensuring timely completion and stakeholder alignment. Developed training materials, improving team readiness and reducing onboarding time. Managed contract renewals, boosting revenue through proactive client engagement. Streamlined order processing, elevating customer service and operational accuracy.

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