Human Resources and Executive Administration Specialist
Resume:
Regina Jackson
**********@*****.***
UpperMarlboro, MD 20774
PROFESSIONAL SUMMARY
●Demonstrates a consistently high level of executive administrative competence, delivering results with precision and professionalism.
●Manages and organizes multiple high-priority projects simultaneously while meeting executive goals and strict deadlines.
●Exercises the highest level of confidentiality and discretion when handling sensitive executive, HR, and organizational matters.
●Provides comprehensive support to senior leadership through proactive planning, coordination, and follow-through.
●Exhibits exceptional time management and prioritization skills, ensuring executives remain focused on strategic objectives.
●Oversees complex calendar management and meeting scheduling, resolving conflicts and optimizing executive time.
●Maintains accurate and well-organized records, documentation, and correspondence to support business continuity and compliance.
●Demonstrates strong organizational development support, streamlining workflows and improving administrative processes.
●Acts as a reliable liaison between executives and internal/external stakeholders, ensuring clear and professional communication.
●Highly dependable and accountable, with a proven ability to anticipate executive needs and take initiative.
●Adaptable and flexible in fast-paced, changing environments while maintaining composure and productivity.
●Utilizes sound judgment and problem-solving skills to support executive decision-making.
●Manages executive email inboxes and correspondence with discretion, accuracy, and timely responsiveness.
●Supports compliance with company policies, employment regulations, and governance requirements.
●Trusted executive partner known for integrity, attention to detail, and unwavering professionalism.
EDUCATION
Master Of SCIENCE: Management/Human Resources Management
University of Maryland University College-Adelphia, MD 2018
Bachelor of Science: Communications
University of Maryland University College-Adelphia, MD 2013
Certificate: Human Resources Management
Society for Human Resources Management/ Prince George’s County Community College
Notary State of Maryland
Alumni University of Maryland University Global Campus
Skills
● Microsoft Office (Excel, Word, Access, PowerPoint, Outlook) ●Teamwork and Collaborations
● Yardi, Knock, and Funnel ● Interpersonal Communications
● Exponent HR, SAP, Neogov, and ADP, KRONOS, Workday ● Flexibility
● People Soft, Salesforce, and Quick Books ● Clerical Support
● Bookkeeping ● Analytical and Critical Thinking
● Adaptability/agility in a dynamic environment ● Diligence
● Strong Organizational and Time Management Skills ● Planning and Coordination
● Excellent verbal and written communication abilities ● Active Listening
● Project Coordinator ● Problem Solving and critical thinking
● Customer Service and building relationships ● Strong organizational and Time
●Ability to oversee confidential information with discretion. Management Skills
VOLUNTEER EXPERIENCE
United Against Poverty Capitol Heights, Md 02/2015- 03/2020; Initiated fundraising drive to raise money for charity events. Reorganize food pantry and food shelves. Train volunteers, helped with donations and assisted with holidays events.
Work History
Executive Assistant/Business Consultant/Administration
A&C Enterprise- Ft. Washington, Maryland 06/2025- present
●Accelerated in organizing and coordinating multiple contractors, vendors projects in residential, and
●commercial properties.
●Provided Process & Systems Support to improve operational efficiency.
●Administered day-to-day administrative duties and office operations.
●Organized and processed workflows with strong attention to detail and professional communication skills.
●Utilized calendar systems and scheduling tools to streamline workflows and improve time management across teams.
●Maintained and updated spreadsheets to track projects, HR documentation, timelines, and operational data with a high level of accuracy.
●Managed professional email correspondence and inboxes, ensuring timely responses, follow-ups, and proper documentation.
●Supported compliance initiatives by maintaining organized records, audit-ready documentation, and adherence to company policies and procedures.
●Ensured compliance with employment laws, internal policies, and regulatory requirements, supporting HRBPs and Employee Relations with accurate documentation for performance management and employee relations matters.
●Supports in overseeing planning, execution, and workspace-related projects.
●Process & Systems Support.
●Administered Administration duties and operations.
●Organized and processed the workflow with strong attention to detailed and communication skills.
●Assisted in prioritizing multiple projects and need to keep things moving.
●Monitor and manage and manage HR inboxes for Separations, Role Designation, and DocuSign, ensuring requests are processed promptly and accurately.
●Assist with global HR processes, including preparation of PEO documentation, salary amendments, and coordination with Legal for necessary approvals.
●Ensure compliance with employment laws, internal policies, and regulatory requirements, assisting the HRBPs and Employee Relations in maintaining documentation for performance management and employee relations issues.
Executive Assistant
Federal Housing Finance Agency- Washington, D.C. 10/2024-6/2025
Public Trust
●IMS eCC assisted in Management Advisory by coordinating documentation, facilitating approvals, and ensuring adherence to organizational policies.
●Provided support for Budget Approval, Fiscal Year, and Supplies Funds, ensuring accurate tracking and timely utilization of resources.
●Managed Special Life Events actions by processing requests efficiently and maintaining compliance with established guidelines.
●Prepared Fresh Facts through eReview and IMS eReview by validating employee records, updating systems, and resolving discrepancies.
●Handled Micro Purchases in accordance with procurement thresholds, ensuring proper documentation and regulatory compliance.
●Supported Quicktime Payroll by reviewing timecards, correcting errors, and ensuring timely payroll submissions.
●Demonstrated strong experience in meeting scheduling, coordinating with multiple stakeholders to arrange meetings efficiently.
●Managed calendar administration, including scheduling, rescheduling, prioritizing appointments, and ensuring effective time management.
Executive Assistant/Human Resources Specialist/ Administrative Specialist
Frederick Douglass Apartment Homes– Washington, DC 04/2022- 10/2024
● Renewed leases with current residents
● Performed managerial duties concerning the property as directed
●Achieved in producing in monthly reports
• Provide administrative and project support, including data collection, document preparation, reporting, and coordination of HR programs and initiatives.
• Contribute to HR communications and engagement efforts, ensuring employees and managers are informed of policy updates, process changes, and organizational initiatives.
• Perform other duties and assume additional responsibilities as assigned to support the overall success of the HR function. Partner with Managers, Talent Acquisition, Employee Relations, Compensation, Benefits, HRIS, and Learning & Development) to resolve issues, provide guidance, and ensure client groups receive timely and accurate services, support, and communications.
• Coordinate HR Change Management activities, collaborating with HR Business Partners and partnering with other departments to execute smooth rollouts of organizational initiatives and changes.
• Deliver day-to-day HR support to the organization's client groups, including responding to employees
inquiries, advising stakeholders on HR-related matters, and ensuring consistent application of policies and procedures.
• Maintain and update employee records in HRIS and electronic files, ensuring accuracy for job titles, cost centers, supervisor assignments, and role designations.
• Assisting with offboarding processes, including initiating terminations, preparing exit communications, coordinating exit surveys, and ensuring compliance with documentation requirements.
• Support limited Talent Acquisition activities, including validating role designations for new requisitions, ensuring any necessary role designation documentation is complete.
• Collaborate with HR Business Partners and Global People & Culture stakeholders to support HR initiatives, drive process improvements, and ensure seamless communication and service delivery across the organization.
• Provide administrative and project support, including data collection, document preparation, reporting, and coordination of HR programs and initiatives.
Emergency Rental Assistance Program Intake Specialist and Reviewer
Prince Georges Housing Authority- Largo, MD 04/2021- 02/2022
● Accelerated communication with clients and providing excellent customer service.
● Coordinated the scheduling of appointments and register tenants.
● Collaborated in updating tenants’ financial history.
● Verified tenant’s eligibility and application status.
● Maintained documents in the database and submitted electronic/paper claims documentation.
● Conducted reviews of applications submitted by landlord and submitted electronic/paper claims
documentation tenant for the Emergency Rental Program due to COVID-19 pandemic.
● Advised information keyed into the system to verify the accuracy of data. Evaluate each.
application for completeness, adherence to eligibility criteria established in law and regulation,
and verification of information provided by applicants.
● Delivered a variety of supporting documents requested on the application (e.g., Rent Ledger,
Income verification, Landlords W9, Landlords rental license. Electronic Funds Transfer, Tenant
Attestation, Current Lease or Landlord attestation for Expired Lease. Residency & Rental
Obligation, and compare against information provided by applicants on their application.
Human Resources Specialist
First Service Networks - Linthicum, MD 01/2005 to 02/2021
● Created various human resource reports to track employee and department key performance
indicators increasing productivity and employee morale. Assists in the hiring process; by
coordinating job postings, overseeing job fairs, and reviewing resumes.
● Counseled in the screening process and setting up interviews with hiring managers. Conducts all new
hire orientations.
●Completed verifications of employment and respond to unemployment notices. Coordinated onboarding, and termination for employees.
● Approved all new hire, benefits, leave, termination, and payroll paperwork. Rules and
regulations were established outline in company manual to set forth expectations comprehensibly.
and consistently.
●Processed tracking vacation leaves of absences and bonus accrual.
● Initiated and coordinated all administrative efforts related to recruitment, onboarding, and
termination. Create and maintain master HR files; ensure paperwork is complete and
compliant with regulatory requirements. Assist with special HR projects.
●Prepared employee handbooks, performance evaluations forms, engagement and exit surveys.
●Tracked knowledge of trends, best practices, regulatory changes, and employment law.
● Processed and updated human resources documents.
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