Lead Customer Support Representative/ Operations Coordinator/ Team Lea

NAVNEET KAUR

Brampton, ON 604-***-**** ***************@*****.***

CUSTOMER SERVICE LEAD CLIENT SUPPORT

ADMINISTRATIVE PROFESSIONAL

Customer-focused professional with 7+ years of experience in customer service, administrative support, and operations coordination. Skilled in handling 50–100 customer interactions daily, resolving escalations, training team members, managing CRM systems, and delivering high-quality customer experiences in fast-paced environments.

CORE SKILLS

Customer Service • Customer Support • Complaint Resolution • Escalation Handling • CRM Systems • Phone & Email Support • Order Processing • Account Management • Data Entry • Microsoft Office • Google Workspace • Scheduling • Documentation • Team Training • Leadership • Multitasking • Problem Solving

PROFESSIONAL EXPERIENCE

Customer Service Lead Texcan Surrey, BC 2022–2025

• Led daily customer service operations supporting 50–100 customer interactions per day.

• Handled customer escalations and resolved complex issues with a strong focus on satisfaction and retention.

• Trained and supported new team members on CRM systems, processes, and customer service standards.

• Maintained accurate customer records, accounts, and documentation using CRM systems.

• Coordinated with customers, vendors, and internal departments to resolve issues efficiently.

• Managed high-volume workloads while ensuring accuracy and professional communication. Virtual Customer Support & Operations Coordinator Mannan Trucking 2025–Present

• Managed customer communication via phone, email, and internal systems.

• Coordinated scheduling, documentation, and administrative workflows.

• Maintained operational records, reports, and digital files with accuracy.

• Supported onboarding and cross-team coordination in a fast-paced environment. Operations & Administrative Coordinator Cactus Club Cafe Head Office 2020–2023

• Supported scheduling, reporting, onboarding, and documentation processes.

• Maintained operational databases and ensured data accuracy.

• Collaborated with departments to improve workflow efficiency. Order Fulfillment & Administrative Support Clerk BC Liquor Distribution Branch 2018–2020

• Processed orders and performed high-volume data entry.

• Maintained inventory and operational records.

• Supported logistics and fulfillment teams with documentation and tracking. EDUCATION

Associate Degree – General Studies Columbia College, Vancouver, BC 2019–2020 CERTIFICATIONS

Customer Service Excellence (Coursera) • Advanced Microsoft Excel (Skillshare) • Sales & Negotiation (LinkedIn Learning)

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