Customer Experience & Web Support Specialist

Location:

Elkhart, IN

Salary:

$20/ per hour

Posted:

July 03, 2026

Contact this candidate

Resume:

RACHELLA ANNE

BUENAVENTURA

**** * ******* ***** **

Elkhart, IN 46514

574-***-****

*************@*****.***

PROFILE

Customer Experience and Digital Support Specialist with seven years of experience in telco, tech, and web development. I have a strong background in customer retention, technical support, sales, and digital marketing. I am skilled in CRM platforms such as Salesforce, Zendesk, and Workday, and I have hands-on experience with SEO, social media management, and web solutions. I hold a Google certification in Project Management and training in Six Sigma. I am currently seeking remote non voice roles in digital marketing, administrative support, or community management. EXPERIENCE

Reliasourcing, Pasay— Web Developer

January 2024- August 2025

• Designed, developed, and maintained websites aligned with client goals and business objectives. • Ensured optimal functionality, responsiveness, and user-friendly design across devices for seamless user experience. • Applied SEO best practices to boost site visibility, search rankings, and overall performance. • Registered websites as LLCs, managing legal documentation and ensuring compliance with regulatory standards. • Guided clients through domain registration, hosting setup, and online business structuring to establish a strong digital presence. • Leveraged modern web development tools and technologies to deliver high-quality, scalable digital solutions

Telus, Taguig— Retention Specialist

September 2021- June 2023

• Handled high-level customer retention cases, resolving complex issues to reduce churn and strengthen loyalty. • Delivered expert support and guidance, ensuring consistent customer satisfaction across technical and account related concerns. • Collaborated with cross functional teams to enhance retention strategies and boost engagement. • Trained and mentored new team members, sharing best practices for managing escalations and improving service quality. • Consistently exceeded performance metrics, contributing to team success and company growth. • Promoted and sold products/services to potential customers, meeting and surpassing sales targets.

SKILLS

• Microsoft Office (Word, Excel,

PowerPoint, Outlook)

• Google Workspace (Docs,

Sheets, Meet, Gmail)

• Zoom, Microsoft Teams,

Skype for Business

• Slack – for team messaging

and collaboration

• Avaya, Cisco, RingCentral –

for call handling and VoIP

• Calendly, Trello, Asana – for

scheduling and task

management

• Canva, Adobe Creative Suite

(Photoshop, Illustrator)

• Buffer, Hootsuite – for social

media scheduling

• Mailchimp, HubSpot,

ActiveCampaign – for email

marketing

• Zendesk, Salesforce, Workday

• Freshdesk, Zoho CRM,

Intercom

• LivePerson, Genesys, Five9 –

for customer engagement

• Amadeus – travel and

booking systems

• Shopify, Magento,

WooCommerce – for

e-commerce support

Technical & Admin Tools

• JIRA, Confluence – for issue

tracking and documentation

• Remote Desktop Tools

(TeamViewer, AnyDesk)

• Knowledge Base Platforms

(Guru, Notion, Helpjuice)

VXI Global Holdings, Pasay— Subject Matter Expert June 2019 - August 2023

• Delivered exceptional customer support by resolving inquiries, troubleshooting issues, and managing accounts to ensure a seamless experience. • Handled escalated concerns with efficiency and empathy, providing expert-level solutions that improved customer satisfaction. • Acted as a Subject Matter Expert, guiding team members through complex interactions and sharing best practices. • Led training sessions and provided mentorship to enhance team knowledge, confidence, and performance. • Maintained accurate and compliant records of customer interactions, adhering to company policies and quality standards. • Consistently exceeded performance metrics, contributing to team success and overall business objectives.

Teleperformance, Pasig— Travel Sales Agent

January 2018 - March 2019

• Promoted and sold products/services to prospective clients, consistently meeting and exceeding sales targets. • Handled customer inquiries, order processing, and issue resolution to ensure a smooth and positive purchasing experience. • Acted as a Subject Matter Expert, providing guidance on effective sales techniques and customer engagement strategies. • Led training sessions and coached new hires to boost team performance and deepen product knowledge. • Maintained accurate records of sales transactions and customer interactions to support reporting and strategic planning. • Collaborated with management to develop and implement strategies that improved sales performance and customer retention EDUCATION

University of the East, Manila— BACHELOR OF INFORMATION AND TECHNOLOGY

REFERENCE

Stallin Jher Illahi — Nurse

513-***-****

Regine Antonia Salvador

204-***-****

Jude Ariolla — Team Leader

090*-***-****

CERTIFICATION

• Lean Six Sigma White Belt

Certified, July 2024

• Google Project Management