Data Entry & Administrative Customer Service

ELIZABETH MYERS

Charlotte, NC ***** • 212-***-**** • ************@*****.*** • WWW: My Work Preferences PROFESSIONAL SUMMARY

Experienced with data entry and administrative tasks, ensuring high levels of accuracy and efficiency. Utilizes data processing and database management skills to maintain data integrity and streamline workflows. Track record of reliability and adaptability in dynamic work environments. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Professional hospitality worker prepared for this role. Experience in delivering exceptional guest service, ensuring customer satisfaction, and maintaining clean and organized dining environment. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in communication, problem-solving, and multitasking, with friendly and approachable demeanor. Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems. Skills

• Accuracy and attention to detail • Netsmartz

• SharePoint • CRM

• Word processing • Database management

• Identifying errors • Data processing

• Data collection • Spreadsheet management

• Customer service • Active listening

• Critical thinking • Data entry

• Problem resolution • Call center experience

• Relationship building • Computer proficiency

• Conflict resolution • Customer satisfaction measurement

• Professional telephone demeanor • Call center operations

• Microsoft outlook • Follow-up skills

• Scheduling • Product knowledge

• Appointment scheduling • Microsoft Office Suite

• Order processing • Microsoft PowerPoint

• Customer relationship management (CRM) • Prioritization

• De-escalation techniques • Building rapport

• Technical support • Clerical support

• Live chat support • Dispute resolution

• Product sales • Multi-line phone talent

• Coordination • Sales expertise

• Product and service solutions • Assertiveness

• Order fulfillment • Store maintenance

• Spreadsheets • Reading comprehension

• Service upselling • Office equipment proficiency

• Retail store support • POS systems expert

• CRM software proficiency • Strong multitasking

• Efficient organization • Professional appearance

• Cleanliness and hygiene • Handling complaints

• Workload balancing • Standard operating procedures

• Project plan development

Work History

Data Entry Specialists, (Seasonal Overnights), 01/2015 to Current Peak Months - Manpower/J.P. Morgan – Charlotte, NC Data Entry specialists work in a production environment, keying data from the internal imaging system into a database following client-specific formats; they verify data to ensure accuracy

•

• Also processing taxpayers' payments in the lock-box IRS

• Verified the accuracy of data before transcribing

• Identified data entry errors and reported to the necessary departments

• Obtained scanned records and uploaded them into the database

• Entered numerical data into databases in a prompt and accurate manner

• Compile data and ensure accuracy before input

• Located and corrected data entry errors and reported to management

• Executed data verification to detect errors

• Monitored database updates and verified for correctness

• Completed data entry tasks with accuracy and efficiency.

• Managed data entry processes with high accuracy and attention to detail.

• Implemented process improvements that increased overall workflow efficiency.

• Compiled data and reviewed information for accuracy prior to input. Billing Workflow Coordinator, 11/2024 to 04/2025

Contractor/Segra – Remote

Facilitated communication among team members to ensure adherence to deadlines and quality standards.

•

Coordinated with clients and vendors to determine project scope and define timelines for completion.

•

• Monitored project plans and challenges and proactively resolved obstacles.

• Scheduled production timelines and project milestones to foster quality and client satisfaction. Resolved workflow-related issues promptly, minimizing downtime and maintaining project momentum.

•

• Optimized tasks and procedures resulting in reduced expenses and increased efficiency. Analyzed workflow data to identify bottlenecks and implemented process improvements for enhanced productivity.

•

Streamlined communication processes, ensuring timely updates and information dissemination among team members.

•

• Coordinated project workflows to enhance operational efficiency and ensure timely deliverables. Front of House Wait Staff Member, 02/2023 to 11/2024 Instaworks Gigs – Charlotte, NC

As a Wait Staff, you are the face of hospitality in a premium airport lounge, providing efficient, attentive, and professional service to guests.

Greeting and seating guests warmly, presenting menus, and introducing specials or menu changes. Serving made-fresh-to-order food and beverages (entrées, appetizers, desserts, drinks, wine) while maintaining high service standards.

Providing knowledgeable recommendations on meals, drinks, and wine, and answering questions about menu items, allergens, and preparation

•

Accurately taking and relaying orders to the kitchen, confirming with guests, and processing them in the correct sequence jobs.us.sodexo.com.

Checking food quality and completeness, ensuring presentations are attractive and consistent. Monitoring guest needs, responding to requests, and professionally addressing concerns or complaints.

Maintaining a clean, organized work area, assisting with food prep and storage when needed Operating or assisting with cash handling/payment systems as required Following all food safety, hygiene, and workplace safety guidelines.

• Provided exceptional customer service, ensuring a positive dining experience for all guests. Enrollment Specialist, 02/2023 to 03/2024

Sentara Healthcare Contractor Insight Global – Remote Responsible for all areas of enrollment, group information, and research, with a response to all inquiries related to members, employers, and eligibility.

•

Provides quality service and customer satisfaction through accurate entry of data and communication to internal and external customers.

•

• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

• Paid attention to detail while completing assignments.

• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Organized and detail-oriented with a strong work ethic. Achieved high levels of applicant satisfaction, consistently receiving positive feedback for guidance provided.

•

• Improved data accuracy, meticulously maintaining and updating applicant records. Technical Support Representative/Sales PPX, 11/2019 to 02/2023 Asurion (Verizon) – Remote

Troubleshoot technical issues for our customers' devices; evaluate concerns and issues, identify, and deploy solutions, and help customers with troubleshooting steps

•

Learn details of protecting the home and other product offerings to sell to customers confidently and accurately.

•

• Communicate company policies and procedures to customers Meet metrics for call measurements and sales goals; receive feedback/coaching/training from the management team including Trainers, Quality Analysts, etc.

•

• Utilize call center technology to input, track, and report customer issues

• Upsell of Verizon Home Device Protect

Navigate company software programs, use web-based search engines, and troubleshoot customer issues.

•

• Escalate calls outside the scope to the appropriate tier of customer service support. Understand the latest bugs and solutions in newly released hardware and operating systems to provide exceptional, knowledgeable service.

•

• Follows directives from Call Center Management (Coaches, Managers, etc.)

• Ability to be initiative-taking and self-sufficient

• Drive to improve performance and exceed goals to maximize earning potential.

• Managed approximately 30 incoming calls, emails, and faxes per day from customers. Customer Service Representative, 10/2018 to 11/2019 Ann Taylor Remote Teleperformance – Charlotte

Manages over 120 calls and chats daily to interact with Ann Taylor customers and answer product questions with up-to-date knowledge of sales and store promotions

•

• Demonstrated dedication to continuously improving sales abilities and product knowledge

• Investigated and resolved customer inquiries and complaints in a prompt and empathetic manner Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment

•

Ensured superior customer experience by addressing customer concerns, showing empathy, and resolving problems swiftly

•

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

•

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.

•

• Responded to customer requests for products, services, and company information. Engagement Specialist/Brand Ambassador/Product Demonstrator, 02/2017 to 10/2018 CROSSMARK, INC, Advantage Solutions and Creative Channel – Charlotte, NC

• Responsibilities:

Create a positive product impression and generate brand awareness for onsite/in-store food and non-food demonstrations.

•

Proactively intercept, engage, interact, and communicate with consumers to demonstrate product features and benefits in a professional manner.

•

• Possess the ability to acquire and maintain knowledge of the products represented.

• Properly prepares event table/cart (set up & breakdown) for demonstration execution. It is the ability to prepare and serve food and beverage samples using required appliances, such as microwave, convection oven, electric fryer, skillet, juicer, coffee maker, cooking utensils, forks/knives, and hot oils.

•

• Maintain a clean, sterile, and safe workstation using cleaning chemicals.

• Maintain an overall professional appearance consistent with the requirements of the role. Provide excellent customer service and develop a professional working relationship with store personnel to meet Crossmark's and the client's objectives effectively.

•

Accurately prepare and submit all online requirements on the day of the event demonstration/execution.

•

Ability to access the internet, navigate through CROSSMARK's electronic systems, using web- based Microsoft Outlook, and the capability to view assigned documents, including Microsoft Word & Adobe PDF forms.

•

• Follow CROSSMARK's policies, procedures, and position responsibilities.

• Experience in the following areas:

• Retail Sales

• Customer Service

• Product Demonstration

• Brand Ambassador

• Food Service Handling

• Assisted Selling

• Demonstrations and Sampling

• Mystery Shopping

• Experiential

• Mobile and Pop-Up Retail

• Special Events and Sales

• Creative Channel, 20/20 Companies

• Developed and executed promotional strategies to enhance brand visibility and engagement.

• Developed and executed engagement strategies to enhance brand awareness and customer loyalty.

• Analyzed consumer insights and market trends to inform strategic decision-making processes. Successfully retained high-value clients by implementing targeted action plans focused on re- engagement efforts tailored specifically to their needs.

•

Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.

•

Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.

•

Developed an integrated approach to business-driven workforce development through effective marketing, public relations, and communications.

•

• Produced innovative funding proposals to deliver profitable outcomes and measurable results. Phone Banker 2/Customer Service Representative, 11/2014 to 02/2017 Wells Fargo – Charlotte

• Created member account profiles on the Wells Fargo online banking program

• Continued education on current banking products and services through updated training monthly Answered telephone inquiries on banking products including checking, savings, loans, and lines of credit

•

• Executed customer transactions, including deposits, withdrawals, money orders and checks

• Maintained friendly and professional customer interactions

• Executed wire transfers, stop payments, and account transfers

• Established key procedures for teams preparing documentation, models, and presentations

• Managed various accounting transactions.

• Managed approximately 80 incoming calls, emails, and faxes per day from customers. Maintained high quality standards with clear communication and active listening skills for optimal client experiences.

•

Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.

•

Senior Data Entry, 08/2013 to 11/2014

Time Warner Business Class (Contractor) – Charlotte, NC

• Account Payable: Entered numerical data into databases in a timely and accurate manner

• Reviewed and updated client correspondence files, scheduling database, and Salesforce. Built and maintained excellent customer relationships through timely response to inquiries and going beyond to accommodate unusual requests

•

Gathered statistical data to enhance reports and presentations, and managed scheduling of appointments and meetings for employees.

•

• Managed the electronic records database and managed all file requests

• Used various methods of data collection to research and record data successfully

• Produced monthly reports using advanced Excel spreadsheet functions Compiled quarterly budget reports, financial spreadsheets, and organizational charts to improve office organization

•

Maintained elevated levels of confidentiality to support customer confidence and protect operations

•

Performed accounts receivable duties, including invoicing, researching chargebacks, discrepancies, and reconciliations

•

Managed daily office operations, including client accounts, supplies, inventory, and records management

•

• Organized files, developed spreadsheets, faxed reports, and scanned documents

• Develop and create customized reports and dashboards

• Create and document application requirements by working together Daily administration and support of cases in the Salesforce database, including but not limited to managing multiple user setups and profiles

•

• And roles, customization of objects, fields, record types, page Layouts, and validations.

• Worked effectively in fast-paced environments.

• Skilled at working independently and collaboratively in a team environment.

• Proven ability to learn quickly and adapt to new situations. Customer Service Representative, 11/2012 to 08/2013 DIRECTV – Charlotte

• Managed 130 incoming calls, emails, and faxes per day from customers

• Investigated and resolved customer inquiries and complaints in a prompt and empathetic manner

• Communicated with and supported sales, marketing, and administrative teams

• Also, work with the retention team

• Helped drive sales goals and achieve monthly quotas

• Supplied an elevated customer experience to generate a loyal clientele

• Demonstrated dedication to continuously improving sales abilities and product knowledge

• Learned, referenced, and applied product knowledge information

• Developed reputation as an efficient service provider with prominent levels of accuracy

• Personally, managed any unresolved customer issues Provided customers with vital details about billing, payment processing, and support procedures and requirements.

•

This contributed to sales growth by upselling products and services based on individual customer requirements.

•

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

•

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

•

• Responded to customer requests for products, services, and company information. Data Entry Clerk, 05/2011 to 11/2012

OFFICE TEAM/Standard Parking (Contractor) – Charlotte Performed wide-ranging administrative, financial, and service-related functions through Creating Forms and updating their clients onto Excel spreadsheets, proofreading, and categorizing the size of spaces of available spaces

•

• And pricing plans for the use of spaces, monthly or yearl,y for Wells Fargo

• Updating any changes to the availability of parking spaces

• Also, processing invoices for services rendered

• Outlined proper processes and procedures necessary to fulfill and complete inquiries

• Produced monthly reports using advanced Excel spreadsheet functions

• Assisted with receptionist duties, file organization, and research and development

• Added new material to file records and created new records

• Entered numerical data into databases in a prompt and accurate manner

• Prepared source data for computer entry by compiling information

• Collaborated with PeopleSoft and Blackbaud.

Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.

•

• Organized, sorted, and checked data against original documents.

• Managed document organization using electronic filing systems for efficient retrieval.

• Collaborated with team members to streamline data processing workflows and reduce errors. Patient Care Coordinator, 08/2010 to 05/2011

Lash Group – Charlotte

• Collaborated with patients to ensure effective scheduling of tests and procedures

• Performed as a subject matter expert for case management processes Resolved problems with areas such as communication and billing that could negatively impact services

•

• Managed prescriptions by sending electronic requests for new medications and refills

• Connected patients with available community and charitable resources

• Completed documentation of care, hospital actions, and patient activities

• Sent and managed electronic requests for new medications and medication refills Functioned as the main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication

•

Established rapport and relationships with patients and external partners to cross-train and support medical staff

•

• Upheld confidentiality requirements and regulatory compliance guidelines in all areas

• Monitored ongoing care and proactively corrected problems

• Increased utilization of preventative care to reduce readmissions.

• Responded to inquiries by directing calls to appropriate personnel.

• Supported patients with necessary care during end-of-life phases by coordinating hospice care.

• Coordinated patient care schedules to enhance efficiency and ensure service continuity. Managed communication between patients, healthcare providers, and insurance companies to streamline processes.

•

Facilitated onboarding for new patients by explaining program details and addressing inquiries effectively.

•

• Led initiatives to optimize workflow, resulting in reduced wait times for patient appointments. Developed educational materials to assist patients in understanding treatment options and procedures.

•

Education

Associate of Arts: Health Care Management, 09/2019 Ashworth College Online - Norcross, GA

• Additional Courses: Time Management, Writing skills, medical terminology, Organization

• Continuing education in Health Care management.

Contact this candidate