Executive Assistant & HR Operations Pro

Jennifer Henon

*************@*****.*** - WhatsApp & +1-808-***-**** - linkedin.com/in/jenniferhenon987 SUMMARY

Executive Assistant and HR Operations professional with 10+ years of experience supporting senior leadership in global, remote environments. Expert in executive support, people operations, and process optimization, with a strong reputation for discretion, adaptability, and operational excellence.

EXPERIENCE

Onboarding Specialist

TEKsystems (BetterHelp) Remote 09/2024 – today

Interview, screen, onboard therapists across the US, UK, & Germany in compliance with country-specific regulations and company policies

Providing operational and administrative support to remote therapists to improve efficiency and service delivery

Acting as a liaison between therapists, members, and internal teams, ensuring clear communication and timely issue resolution

Success Advocate delivering bilingual, high-touch member support while handling sensitive information with discretion and confidentiality Executive Administrative Assistant

ADT Security Services Remote 11/2022 – 11/2023

Provided executive administrative support to senior leaders, including the SVP, VP of IT Monitoring, and Director II of IT SMART Monitoring

Analyzed and reported public safety data using Excel PivotTables, enabling cross-functional teams to make informed decisions

Resourceful, can-do attitude behind the scenes as well as interacted with high-level executives on a daily basis to meet deadlines

Exercised sound judgment to prioritize tasks and make timely decisions amid shifting schedules and competing priorities HR Operations & Administrative Specialist

The Job Squad Remote 07/2021 – 11/2022

Managed full onboarding processes, including tax documents, health ins. enrollment, background checks, drug testing, and eVerifications

Handled billing and collections, including invoice creation, corrections, issuing credits, and pay/bill rate adjustments

Set up on-site time clocks and electronic timesheets for clients and employees, and processed payroll entries accurately and on schedule

Managed comprehensive travel logistics for employees, incl. hotels, car rentals, and employment verifications for a distributed workforce

Supported recruiters, acc.managers, clients, contractors, employees; ensuring smooth operations & effective communication across teams Sr. Administrative Case Management

Florida Department of Health Remote 08/2020 – 03/2021

Primary contact for COVID-19 cases, providing professional guidance and gathering critical information

Managed high-volume inbound/outbound calls, ensuring adherence to protocols & accurate documentation in case management systems

Triaged cases and coordinated next steps, incl. referrals to social services and testing resources, ensuring timely follow-up and support

Maintained records of cases & contacts, tracking all inquiries & communications in compliance with performance standards & protocols

Demonstrated exceptional interpersonal skills, communicating complex information clearly and empathetically to diverse populations. Executive Assistant

Fortune International Group Miami FL 02/2017 – Present Part-time

Served as first point of contact at front office, welcoming visitors and managing reception operations

Provided virtual support to Sales team, organizing and tracking leads and maintaining the database

Managed front office functions, including budgets, expenses, calendars, travel, emails, phone, IT, and maintenance

Supported Director of Sales & Marketing with admin tasks, incl. filing, reporting, inventory management, and general office organization

Trained new staff and coordinated company events, handling logistics; marketing materials, transportation, parking, rentals, and catering Administrative Assistant

The Hawaii Group Honolulu HI 12/2015 – 12/2016

Provided comprehensive administrative support, including multi-line phone management, emails, and office supply coordination

Served as first point of contact for visitors, ensuring a professional and welcoming environment

Supported recruitment and onboarding, including interviews, applications, I-9s, background checks, and new-hire documentation

Demonstrated strong multitasking, time management, and professionalism in a fast-paced, team-oriented environment Executive Overseas Group Destination Management Assistant & Virtual Service Consultant Thomas Cook Group Pfäffikon, Switzerland 04/2014 – 10/2015 Heraklion, Crete, Greece (3/2015 – 10/2015)

Main contact for ~240,000 guests, coordinating with hoteliers, suppliers, hospitals, excursion departments, and agencies

Provided administrative support to ~38 hotel representatives, ensuring excellent guest services and seamless resort operations

Coordinated guest arrivals and departures in partnership with airport staff, transfer departments, and accommodation partners Palma, Islas Baleares, Spain (1/2015 – 3/2015)

Delivered in-resort hi-tech service to ~2 million vacationers worldwide

Maintained high-level, multi-lingual communication with guests and tour operators from a central location

Managed fast-paced, multi-channel client interactions via phone, email, live chat, SMS, Facetime, Skype, and WhatsApp Ibiza, Islas Baleares, Spain (4/2014 – 12/2014)

Main contact for ~120,000 guests, assisting with excursions, car rentals, hospital/emergency support, insurance, and accommodations

Resolved guest and agency requests efficiently through coordination with hotels and reservations

Expertly organized guest arrivals, departures, and flight logistics, handling changes and adjustments proactively Administrative Assistant

Patterson Logistics Services, Inc. Blythewood SC 12/2012 – 03/2014

Managed accounts payable, document control, daily operations reports, and mail processing efficiently

Supported HR functions, including new-hire training and maintenance of employee records

Assisted ISO Quality Management with safety inspections, ensuring compliance and improvement of warehouse safety procedures Executive Assistant

Dirk Höfer Chemie GmbH Kaiserslautern, Germany 06/2011 – 07/2012

High-level administrative and operational support to senior executives, incl. calendar management, scheduling, and travel arrangements

Coordinated meetings, communications, and cross-departmental initiatives, ensuring seamless workflow and timely follow-ups

Handled sensitive and confidential information with discretion, maintaining executive-level professionalism

Supported process improvements and documentation, streamlining office operations and increasing efficiency

Built strong working relationships across teams, serving as a liaison between executives, internal staff, and external partners Business Management Assistant

KUHN GmbH Höpfingen, Germany 09/2008 – 06/2011

Provided admin support to Commercial Project Management, Production, Sales, Purchasing, Logistics, Quality Control, & Accounting

Assisted with preparations for new projects and bids, including calculations, documentation, and general office operations

Managed customs and export documentation, inventory, and merchandise control, ensuring compliance with regulations EDUCATION

Associate’s Degree, Business Management 2011

Commercial Vocational College, Künzelsau, Germany

Associate’s Degree, Economic Assistant 2007

Commercial Vocational College, Bad Mergentheim, Germany High School Diploma 2005

Matthias-Grünewald-Gymnasium, Tauberbischofsheim, Germany SKILLS

Technical Skills: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Publisher), Google Workspace, Zoom, Microsoft Teams, Slack; CRM & Project Management: Salesforce, HubSpot, Trello, Deltek; HR & Payroll Systems: ADP, iSolved, E-Verify, EfficientHire; Travel & Expense Management: Concur, Kronos, Lawson, Sage; Additional: SurveyMonkey, Mailchimp, Google Analytics, QuickBooks.

Languages: Native English, Native German; Conversational Spanish; Basic French

Executive support, calendar & schedule management, and cross-departmental coordination

Excellent organizational, time management, and communication skills

Adaptable to changing priorities and fast-paced environments

Professional, detail-oriented, and able to handle multiple tasks simultaneously

Cross-cultural sensitivity and international experience in travel, real estate, public safety, and staffing

Superior customer service and interpersonal skills OTHER

Work Authorization U.S. Citizen (dual citizenship: Germany)

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