Customer-Focused Immigration & Security Professional

JANEEN DALTON

**** ****** ***** *****, ****** Fl 32765

email: **************@*****.*** Tel: 689-***-****

PROFESSIONAL SUMMARY

Accomplished security and customer service professional with over 26 years of experience in compliance, legal review, risk assessment, and public relations. Proven success in managing administrative operations, supervising teams, and ensuring adherence to policies and procedures. Skilled in handling sensitive documentation, building public trust, resolving complex inquiries, and improving operational efficiency in high demand environments and organizational productivity.

CORE COMPETENCIES

• Customer Service Excellence • Client Relations

• Conflict Resolution

• Complaint Resolution • Administrative Operations WORK EXPERIENCE

• Team Leadership

• Document Management • Policy Compliance

• Problem Solving

• Cross-Functional Collaboration

IMMIGRATION OFFICER II (6/2008 – 5/2026)

MINISTRY OF HOMELAND TRINIDAD & TOBAGO

• Delivered direct customer service to applicants by explaining procedures, answering complex questions, and guiding individuals through immigration requirements and documentation processes • Resolved sensitive public inquiries and service issues with professionalism, accuracy, and strong attention to compliance standards and policy guidelines

• Reviewed applications and supporting records to ensure accurate processing, reduce errors, and maintain efficient service delivery in a high-volume environment

• Led and supported team members in daily operations, helping maintain service standards, workflow efficiency, and consistent compliance with immigration policies and procedures

CLERICAL CLERK / SUPERVISOR (6/2001 – 6/2008)

MINISTRY OF HOMELAND TRINIDAD & TOBAGO

• Managed front-line administrative operations while supporting internal and external customers with timely, accurate information and service

• Streamlined office workflows and maintained organized record systems to improve responsiveness, efficiency, and overall service delivery

• Supervised clerical staff, coordinated daily tasks, and supported team performance to ensure consistent customer service and operational effectiveness

TELECOMMUNICATIONS CUSTOMER SERVICE REPRESENTATIVE (2001)

TELECOMMUNICATION SERVICES OF TRINIDAD AND TOBAGO TRINIDAD & TOBAGO

• Provided high-quality customer support by resolving billing issues, addressing account concerns, and assisting customers with service-related questions

• Served as a primary point of contact for customer inquiries, using strong communication and problem solving skills to deliver positive service experiences

CUSTOMER SUPPORT / CALL CENTER OPERATOR (1999 – 2000)

DIRECT ONE TRINIDAD & TOBAGO

• Delivered responsive customer service by handling incoming calls, resolving client concerns, and providing accurate information in a fast-paced call center environment.

• Conducted follow-up communication to support customer satisfaction and strengthen service retention.

JANEEN DALTON

2241 Maroon Flame Court, Oviedo Fl 32765

email: **************@*****.*** Tel: 689-***-****

RETAIL SALES ASSISTANT (1997 – 1998)

BANG BANG CLOTHING TRINIDAD & TOBAGO

• Supported customers on the sales floor, assisted with purchases, answered product questions, and maintained organized merchandise displays to improve the shopping experience.

EDUCATION

COURSE IN MEDICAL School of Business and computer Science 2025 ADMINISTRATION Trinidad & Tobago

CERTIFICATE IN MARKETING University of the West Indies Continuing Studies 2006 & PUBLIC RELATIONS Trinidad & Tobago

CERTIFICATE OF COMPUTER School of Business and computer Science

SCIENCE Trinidad & Tobago

HIGH SCHOOL DIPLOMA El Dorado Secondary School 1997 Trinidad & Tobago

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