Operations Specialist - Process Improvement & Data
Resume:
LeRone Beck
**********@*****.***
https://www.linkedin.com/in/leronebeck/
St. Louis, MO (Remote Eligible)
Professional Summary
Results-driven Operations Specialist with over 10 years of experience supporting fast-paced, high- volume environments. Proven ability to manage day-to-day operational processes, analyze data, identify inefficiencies, and implement process improvements. Known for strong attention to detail, proactive problem-solving, and delivering high-quality customer service. Strong strategic problem-solving skills in complex digital landscapes.
Technical Experience
• Operational Process Management
• Data Analysis & Reporting
• Procurement
• Analytical Thinking
• Problem Solving
• Attention to Detail
• Customer Service
• Cross-Functional Communication
• Salesforce
• Microsoft 365
• Ticketing Systems
• Workflow Coordination
Continuing Education
Savvy Coders Cybersecurity + Ops Boot Camp – 2024
Agile Certification through ICAgile – 2024
Savvy Coders integrates practical network and systems administration operations such as knowledge of cloud platforms such as Azure and AWS, including deployment, resource management, and cloud virtual machines, network design and troubleshooting, VPN tunneling, firewall configuration, network security, server deployment and configuration, user identity management, scripting and automation, and system health monitoring with professional exercises in change management and project planning in a simulated on-the-job narrative. Savvy graduates receive an Agile Fundamentals Certification. They have demonstrated their understanding of the Agile/Scrum Methodology by presenting a final Capstone Project that embodies the methodology and project preparation. The students work in Jira, create User Stories, manage tasks and contributions to Sprints in Jira. They work in teams to plan Sprints, hold daily standups to groom the backlog, and participate in weekly Sprint Retrospectives. Work History
Spectrum Communications
Operations Specialist
• Ensured projects were delivered on time and within budget while meeting high quality standards
• Managed portfolios of large MDU customer accounts across the Northeastern U.S. region.
• Coordinated daily operational needs by scheduling and leading calls
• Provided high-quality customer support servicing setup, troubleshooting, and account changes.
• Supported sales and operations teams by preparing, reviewing, and filing documentation.
• Managed daily ticketing system to resolve issues in real time and communicate solutions.
• Led virtual and in-person meetings to align deadlines and improve cross-department collaboration.
• Partnered with analyst teams to identify, build, and validate customer accounts.
• Reviewed contracts for accuracy and completeness prior to submission for recording.
• Utilized platforms such as Salesforce and Microsoft 365 to manage customer data. Request For Proposal Specialist (RFP)
• Guided proposals, quotes and bid processes for Central and New England KMAs for estimated
$13.9M GCV (2013)
• Identified and set expectations, scheduled timelines, and supported cross-functional teams to improve the Request for Proposal (RFP) response process
• Managed contractual documents including preparing, negotiating, executing, and documenting Request for Proposals (RFP), binding agreements, supplier contracts, and purchase orders
• Developed proposals from implementation to inception by collaborating with Sales to ensure the appropriate strategy was used to accurately meet the objectives of RFP responses Quality Development Coordinator
• Performed call monitoring and provided trend data to site management team
• Used quality monitoring data management system to compile and track performance at team and individual level
• Provided feedback to call center team leaders and managers Linxup
Helpdesk Support II
• Served as primary point of contact for customers requiring technical and account assistance
• Managed day-to-day support operations, ensuring consistent service delivery
• Coordinated between customers and internal technical teams to resolve issues efficiently
• Provided onboarding and ongoing support to ensure successful product adoption
• Maintained accurate service records and documentation to support operational reporting
• Identified recurring customer issues and contributed feedback for process improvement
• Supported customer retention by delivering timely, solution-focused assistance Education
Columbia College University – Online Campus
BA, Communications
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