Remote Customer Support Specialist

COLBY NAVARRO

***** * ***** ** ******, AZ ***** 623-***-****

*************@*****.***

SUMMARY

I am a business professional with over 25 years of experience in solution selling, customer service, working remotely, organization, collaboration and problem-solving. I possess a strong conviction about having professional dedication towards completing tasks consistently and responsibly. I maintain that active listening skills, attention to detail, and a genuine intent to achieve first-contact resolution, provides excellent customer service. I believe that I demonstrate natural leadership with enthusiasm, excitement, and drive. I work well in both autonomous and team-oriented environments and I like to participate in creating a positive working environment.

SKILLS

Excellent verbal and written communication skills

Detail oriented

Customer Service

Adequate math and analytical skills

Solution Sales

Virtual Administrative Assistant

AZ Notary Public (Commission Expired)

Professional Mobile Notary Loan Signing Agent (Notary Commission Expired)

Proficient with Salesforce CRM, Infusionsoft CRM, BuildPro, DocuSign, Zoom, Adobe Acrobat Pro, Google Workspace and Microsoft products.

Apple/Android/Windows platform proficiency

Remote, Call Center, Face-To-Face, and Mobile work experience

PROCORE Project Management Certified

Self-motivated business professional and loyal

EXPERIENCE

JULY 17th 2024-CURRENT

UNEMPLOYED

Took some time off to recover from a health issue

JULY 24th 2020-JULY 17th 2024

ARIZONA NOTARY PUBLIC

General Notarizations, Conducted Mobile Loan Closings for Title Companies, Attention to detail, Exceptional Customer Service

LOAN CLOSINGS

Commissioned AZ Notary Public 07/24/2020-07/17/2024

Sole proprietor 7/24/2020-10/11/2020/Notary Loan Signing Services, LLC 10/11/2020-8/1/2023

Conducted Loan Closings at Title Companies, Residences, and Businesses

Proficient in closing all loan types and transaction types

Worked closely with Title Company Escrow Officers and Signing Companies

Ensured the paperwork was error-free so funding of the loan could occur on time

Direct and digital marketing to gain new clients

NOVEMBER 28, 2023-FEBRUARY 15, 2024

CUSTOMER SUCCESS TECHNICIAN, Shazam Home Services (Oakwood Homes)

Construction Customer Care, Warranty Department, Homeowner Relations

CUSTOMER SERVICE IN WARRANTY DEPARTMENT

Worked closely with homeowners to provide excellent customer service in the Warranty Dept

Met with homeowners at the Demonstration and final Verify orientation meetings

Educated homeowners with numerous warranty care, and maintenance guidelines in order to protect and maintain the quality of their home

Attended the One Month and Ten-Month Check-In Appointments with Homeowners

Scheduled trade partners to complete warranty repairs

Worked closely with trades to ensure work orders are completed

Inspected trade work on-site for quality assurance

Inspected home emergency issues on-site such as water leaks and took appropriate steps to schedule trades to repair the damage

Issued back charges to trades that cause emergency damage to a home

JULY 5th 2023-AUGUST 14th 2023

RELATIONSHIP BANKER, JP Morgan Chase

Exceptional Customer Service, Solution Sales

CUSTOMER SERVICE

Licensing Candidate

FEB 2023-JUNE 2023

ADMINISTRATIVE ASSISTANT-PART TIME, American Southwest Electric

Remote Admin Assistant, Customer Service

ADMINISTRATION

Assisted various office staff with tasks relating to the warranty HVAC business

Exceptional customer service

AUG 15th 2022- JUNE 23rd 2023

CONSTRUCTION CUSTOMER SERVICE REPRESENTATIVE- WARRANTY DEPT, Toll Brothers Luxury Home Builders

Construction Customer Care, Warranty Department, Homeowner Relations, Inspection of Homes During the Building Process, Collaborated with Construction Managers, Utilized Construction and Customer Management Software

CUSTOMER SERVICE IN WARRANTY DEPARTMENT

Worked closely with homeowners onsite and remotely to provide excellent customer service in the Warranty Dept

Reviewed the Home Completed inspection list with Construction Managers prior to Final Settlement Orientation with homeowners

Met with homeowners at the final settlement orientation

Educated homeowners with numerous warranty, care, and maintenance guidelines to protect and maintain the quality of their home

Scheduled and attended the One Month and Eleven-Month Check-In Appointments with Homeowners

Scheduled trade partners to complete warranty repairs

Worked closely with trades to ensure work orders were completed

Inspected trade work on-site for quality assurance

Issued POs to trade partners using BuildPro software

Inspected home emergency issues on-site such as water leaks and took appropriate steps to schedule trades to repair the damage

Issued back charges to trades that caused emergency damage to a home

OCT 19th 2017-MAY 26th 2023

LICENSED ARIZONA REALTOR®

Exceptional Customer Service

SOLUTION SALES AND CUSTOMER SERVICE

Worked remotely from home office and in the field

License Operated at Brokerage West USA Realty 2017-2020

License Operated at Brokerage Highgarden Real Estate 2020-2023

Generated leads personally or through the brokerage CRM

Called and built rapport with prospective clients to provide real estate professional service for buying or selling their property

Provided exceptional service to clients through buying or selling transactions

Facilitated the transaction to closing and was available to provide resources to assist clients with relocating to their new homes or moving to their next home

Provided clients with contacts of approved and highly rated vendors to help with any tasks needed to be completed to buy or sell their homes

Provided a professional ear to listen to clients’ needs to help them find the perfect home

Informed clients about the current market conditions and directed them to additional resources

Showed homes to clients when they were buying

Provided clients with the best methods to get their home market ready

NOV 2020-JULY 2022

VIRTUAL ADMIN ASSISTANT AND TRAINING ASSISTANT-PART TIME

Staci Lor 11/2020-12/2021

Notary Core Training, LLC 1/2022-7/2022

Administrative and Training Assistant, Curriculum Development, Mentoring Class Participants

ADMINISTRATION

Worked remotely and in the field

Supported the Notary Signing Agent Training Class and onboarding process

Managed incoming and outgoing calls for class participants and inquiries

Sent emails to class participants and overseeing communication throughout

the registration and onboarding process.

Facilitated the Google invitations and maintained the calendar for classes

Light bookkeeping for taxes and light collections

NOTARY MENTORING AND DEVELOPMENT

Entered participants information into the signing company software platform and giving minor IT support when required.

Updated and maintained information in the CRM, Infusionsoft

Managed student registrations for Notary Core Training class by warm calling

Helped to develop and streamline the registration and onboarding process for the training class

Printed and prepared all of the training materials for the class

Training, class event planning, set up and implementation

JUNE 29TH 2015-OCT 11TH 2020

RETAIL SOLUTIONS SPECIALIST, VERIZON WIRELESS

Solution Sales, Account Growth, Excellent Customer Service, Management Candidate

LEADERSHIP DEVELOPMENT

Supported Management in Training and Development of Peers

STRATEGY IMPLEMENTATION

Worked with leaders to develop action plans to meet and exceed sales goals

Implemented exceptional customer service to stimulate account growth

CUSTOMER SERVICE

Responsible for creating an environment of empathy

Retained customers through exceptional customer service and problem-solving

ACCOUNT ACQUISITION

Generated new small business accounts through weekly prospecting calls

Managed and maintained all newly generated small business accounts

Developed and oversaw a team that generated new small business account revenue

Relationship-oriented solutions selling

DEC 1ST 2014-JUNE 26TH 2015

MERCHANT SERVICES REPRESENTATIVE-PART TIME, SYNCHRONY FINANCIAL

Exceptional Customer Service, First contact resolution, Remote Work From Home Call Center

CUSTOMER SERVICE

Assisted retail stores and veterinarian clinic staff with credit applications

First contact resolution

Exceptional customer service

Remote work from home call center environment

NOV 16TH 2013-MAR 31ST 2014

SALES ASSISTANT-PART TIME, BEST BUY

Exceptional Customer Service

CUSTOMER SERVICE

Assisted customers with questions about products

Operated Register for sales transactions

Shared information about additional services

JAN 2011-DEC 2014

VIRTUAL ADMINISTRATIVE ASSISTANT-PART TIME

AMANDA MIHALAK/SILVER WINGS BEAUTY STUDIO

Administrative Support, Account Growth, Exceptional Customer Service

ADMINISTRATION

Sent correspondence through emails to clients and managed incoming and outgoing calls

Maintained owners’ calendar and schedule

Coordinated and planned meetings and events

Developed a new system and processing that streamlined order processing

Customer service and product support

EDUCATION

2014 GRADUATE, ASSOCIATE OF ARTS, UNIVERSITY OF PHOENIX

1993 Obtained GED to Graduate 2 Months Early from Simi Valley High School

HONORS AND AWARDS

2019 WINNERS CIRCLE AWARD PRESENTED BY STEVEN KELLER AND MONICA PATE, VERIZON EXECUTIVE LEADERSHIP, FOR ACHIEVING TOP 10% IN SALES IN THE GRAND CANYON TERRITORY

2019 RIS GRAND CANYON TERRITORY 100 SCORE RECOGNITION AND PIN, PRESENTED BY MONICA PATE FOR EXCELLENCE IN CUSTOMER SERVICE

2017 LEAD GRADUATE PIN AND AWARD, PRESENTED BY VERIZON EXECUTIVE LEADERSHIP, DALLAS, TX HEADQUARTERS, VERIZON LEADERSHIP PROGRAM

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