Senior Credit Analyst - A/R & Collections

INDRA DHANDHARI

Royal Palm Beach, Florida ***** 561-***-****

**********@*******.*** https://www.linkedin.com/in/indra-dhandhari/

SUMMARY

A committed and detail-oriented senior credit analyst with comprehensive expertise in accounts receivable, collections management, payment services, process optimization, and discrepancy oversight. Applies keen skills and insights across several diverse industries, including the tire-automotive and entrance automation sectors. Emphasizes robust knowledge of financial and statistical record-keeping techniques and accounting practices and procedures to ensured streamlined, highly prosperous day-to-day operations. Proven success in coordinating workload with resources for maximum productivity while ensuring errors-free practices.

Account Management Monthly Closings Filing-Recordkeeping

Reporting-Documentation Crisis Resolution Invoice Management

EXPERIENCE

TBC CORPORATION, West Palm Beach, Florida – Remote Credit and Collection Analyst, 2019-2023

Managed all Midas franchisees in Canada and U.S. Midwest (600 stores), with accounts totaling $25 million.

Set-up new and existing franchisees for e-billing and ACH auto-payment, eliminating check payments.

Developed and implemented tracking reporting system for purpose of collections results and follow-up.

Worked with customers to set-up and code ACH payments and payment plans for past due accounts.

Liaised with sales and operations departments to discuss and resolve various customer-related issues.

Sent weekly remits to all customers within portfolio.

Communicated with customers for payment via calls and emails.

Drove resolution for disputed accounts receivable items and placed accounts on COD.

Requested POD from third-party vendors as invoices disputed.

ASSA ABLOY, Vaughan, Ontario/Canada Credit Analyst (Accounts Receivables), 2011-2019

Oversaw multiple A/R portfolios(approximately 400)totaling $20 million.

Managed customer account balances, credit limits, and conducted credit references.

Posted customer payments by recording cash, checks, and credit card transactions.

Maintained records by microfilming invoices, debits, and credits.

Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and customers.

Worked and collaborated alongside collections department to resolve matters by examining customer payment plans, payment history, and credit lines, among other forms and documents.

Summarized receivables by maintaining invoice accounts.

Coordinated monthly transfer to accounts receivable accounts, verified totals, and prepared reports.

ADDITIONAL EXPERIENCE

INGRAM MICRO, INC., Mississauga, Ontario/ Canada, Accounts Receivable and Collections Specialist, 2004-2010. Managed A/R portfolio of 150 accounts totaling $40 million. Set-up new accounts and monitored credit limits; ran credit reports using D&B; and followed up on credit references. Performed month-end reconciliations, ran aging report, and processed credit approvals. Collected on overdue and delinquent accounts. Contributed to implementation of new methods to minimize placements, write-offs, and settlements. Monitored account portfolios to ensure payments made within specified terms to minimize bad debt. Resolved customer issues by working directly with internal departments (sales, marketing, and recovery) to collect information on work performed.

EDUCATION - Canada

Sheridan College, Ontario/Canada

Degree in Accounting and Business Administration

PROFESSIONAL DEVELOPMENT - Canada

Worker Health and Safety Awareness in 4 Steps, 2022

Bookkeeping and Office Procedure, Inventory & Cash Flow Management, Seneca College.

Computer Applications in Business, Accounting 1 & 2, Intermediate Accounting, and Cost Accounting.

Human Resource Management, Organizational Behaviour, Payroll and Accounting, Sheridan College.

COMPUTER SKILLS

SAP, JDE, Visual, Axapta, MXP, Impulse, MS Office Suite

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