Market & Client Services Coordinator

Shannon Siracuse

**** *** ***** ***** ** #*, Albuquerque, NM 87109

562-***-**** - **********@*****.***

Fifteen years of experience impacting positive organizational outcomes through problem solving, strong communication and interpersonal skills. Confident in ability to collaborate with cross functional teams to solve complex, high-stakes problems. High performing, passionate and committed to continuous improvement and contributing to team success.

EXPERIENCE:

February 2025 to June 2026 Vesta Home Pico Rivera, CA Market Coordinator

●Managed day-to-day conversations with clients directly on all post purchase processes, including scheduling of trips, feedback requests, and move out coordination.

●Worked with accounting to ensure payments are up to date in a timely manner.

●Worked with sales operations to ensure contracts are correct and addendums are sent in a timely manner.

●Was the voice of the client- help guide them into making decisions that benefit them and Vesta alike, and route clients to the proper departments in a timely manner, while ensuring their issues are resolved.

●Was an expert in our service selection to help customers pick their service best suited for their needs and schedule

●Communicated commonly asked questions, concerns, and customer feedback, which are used by the Customer Success team to drive product improvements.

●Kept CRM and internal database up to date with detailed notes.

●Assisted in capacity of our fleet by market, and schedule accordingly.

●Kept to our 3 hour email response SLA - Coordinated projects and maintain client expectation by work

●Attended and participated capacity meeting with Logistics, Sales and CX teammates

May 2024 to present Meridith Baer Home South Gate, CA Client Services Specialist

●Performed Database Management, tracking and reporting systems through Salesforce and Salesforce Maintenance

●Managed Lead Distribution and qualifies leads prior to distributing to sales teams, makes sure all leads distributed are appropriately captured within Salesforce; performs account cleanup, lead source, designer, install #/days

●Was liaison between Account Executives and Corporate Services Team providing support and back-up resource for Home Base Forms including Move Out, Change Forms, Job Push Forms, Property Damage Reporting, Price List Requests and Close Out and Furniture Sales

●Contributed to Sales Teams client relationships by coordinating post-install requests (changes, conversions)

●Was the first corporate point of contact for customer service issues that arise (complaints and claims) to log and create centralized WIP report to track common issues to improve overall client satisfaction

●Supported corporate marketing initiatives related to clients and the sales team.

●Produced sales/marketing reports as needed; tracking/managing client surveys

●Collected and analyzed data to identify and address sophisticated problems; assess and communicate difficult content in a concise and logical way

September 2022 to May 2024 Saber Paramount, CA Lead Customer Care Representative

●Heavy calendaring for eighteen design specialists/outside sales representatives

●Supporting design specialists (sales team) with appointment routing, assisting with reaching out to customers to confirm appointments and answering any and all questions they may have as an intermediary between the customer and the design specialist

●Cheerfully make outbound calls to schedule potential customers with in-home sales presentations and answer heavy inbound calls and questions on various platforms; Podium, RingCentral, messenger and email.

●Support the Customer Care Manager with various administrative tasks, acting Manager when Customer Care Manager is out of office or unavailable

●Multi-task and execute several projects at any given time.

●Become an ambassador of the Saber brand, mission, vision, and values statement

●Provide World-Class customer service to all external and internal customers

February 2022 to August 2022 Comfort Time Heating & Cooling Santa Fe Springs, CA Customer Service Rep

●Contacted and/or responded to customer inquiries or concerns; identifying their needs, clarified information, researched issues, processed payments and provided solutions in a timely manner, documented information into Service Titan in outbound and inbound calls. Updated customer information in Service Titan.

●Worked with techs and service manager on securing Commercial PM HVAC Service Contracts

●Followed up on estimates and/or recommendations and calendaring and scheduling prepaid maintenances

●Processed mail, sent out thank you cards and letters

●Responded to Google and Yelp reviews

●Attended and create minutes for weekly office meetings

●Created spreadsheets, input information from Service Titan Dashboard/Reports to create tech scoreboards

October 2020 to January 2022 Krieger Specialty Products Pico Rivera, CA Sales Estimator

●Responsible for the communication and coordination of information ultimately leading to an estimate and drafting of a quote.

●Maintained customer databases by inputting customer profiles and updates, by inputting quotes/bids and contact information, preparing and distributing monthly follow up reports.

●Updated manager by consolidating, analyzing, and forwarding daily bid requests.

●Contacted regional sales managers to resolve any omissions in the quote request, such as missing specifications, details, contact information.

●Set up spreadsheets of quotes as directed and concerning the product line. Identify any line-item details that the sales manager can analyze for pricing concerns.

●Attended quarterly forums at Krieger’s corporate office.

●Engaged in and completed assignments as directed, skill set and work scope by your salesman and the leadership.

February 2018 to March 2020 Ocean Properties, Inc. Huntington Beach, CA Investor Relations/Evictions

●Assisted Investor Relations Director and department with various administrative tasks

●Communicated with Investors at the direction of the Investor Relations Director; schedule meetings, arrange and disseminate mail for Investors to internal departments (Collections & Evictions, Leasing, Maintenance), send out weekly tenancy updates; manage and update Rent Rolls for Large Investors

●Managed Investor Relations/Evictions department calendars

●Assisted Evictions Supervisor with evictions, court documentation, collections and small claims

●Communicated with Investors regarding process and progress of evictions/small claims

●Follow up with past tenants in stipulated agreements to determine if they were in compliance with their judgments and if records should be unsealed and for the collections process to begin

●Communicated with internal departments within Ocean Properties to manage all aspects of the eviction/small claims process

●Managed Eviction department/court calendars

EDUCATION:

Whittier College Whittier, CA Bachelor of Arts in English, with Distinction in the Major – Graduated May 2007

SKILLS: Intermediate Level - Microsoft Office, Excellent command of English, written and verbal, Salesforce, Adobe Acrobat/ Photoshop, Social Networking/Marketing, Familiar with QuickBooks, Salesforce, Kronos, Constant Contact

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