Customer Support & Technical Troubleshooting Specialist

Stanley Rodriguez

Brooklyn, NY 646-***-**** *******.***********@*****.***

Customer-focused professional with experience in troubleshooting devices, guiding users through technical processes, and keeping operations running smoothly. Recognized for resolving issues quickly and communicating clearly with customers and internal teams. Brings a strong foundation in front-line service along with practical experience supporting software, devices, and day-to-day technical and operational workflows. KEY COMPETENCIES

Customer Support • Technical Troubleshooting • Device & App Support • Issue Escalation • User Guidance & Training Data Entry & Documentation • Scheduling Systems • Spanish (Conversational) Ticket Coordination • Cross-Team Communication • Microsoft Office Suite • Google Workspace PROFESSIONAL EXPERIENCE

Moderator, Applause Oct 2024 – Dec 2025

● Guided participants through mobile and device testing sessions, ensuring consistency across multiple test environments

● Diagnosed and resolved device and app-related issues, minimizing session delays and improving completion rates

● Escalated technical defects and user-reported issues with clear documentation, supporting faster resolution by QA and engineering teams

● Acted as a main point of contact between testers and internal leads, providing updates and maintaining workflow continuity

● Maintained session notes and feedback, contributing to improved product performance and usability insights Guest Services Representative, Asphalt Green May 2021 – July 2024

● Delivered front-line support to a high volume of daily visitors, handling account questions, scheduling needs, and facility inquiries

● Assisted customers with system-related issues, including account access, booking errors, and payment processing concerns

● Coordinated scheduling across multiple departments, improving appointment accuracy and reducing booking conflicts

● Communicated updates with facilities and security teams to address operational or safety concerns quickly

● Supported membership sales by clearly explaining programs and services, contributing to increased customer engagement and retention

Retail Associate, Baked by Melissa May 2018 – Jan 2020

● Provided high-quality service in a fast-paced retail setting, consistently meeting customer needs during peak hours

● Used product knowledge and customer cues to recommend items and increase average transaction value

● Managed inventory tracking and restocking, helping maintain accurate product levels and reduce shortages

● Maintained organized and visually appealing displays to drive customer interest and sales

● Handled cash and POS transactions with accuracy and attention to detail CERTIFICATIONS & TRAINING

OSHA Site Safety Training

Technical Support Fundamentals

CompTIA ITF

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